Everything

Flashback Fridays: The Sue (Pratt) Schaulin Collection

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Working as an Intern in the Southwest Airlines Corporate Archive has offered me a rather interesting experience.  Within those walls I can learn the fine details to Southwest Airlines stories, I can see the negatives that first caught the Company’s history, and I can be a part of the acquisitions of new archival donations into our ever-growing collection. (more...)

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LUV Mail: Chicago Midway’s LUV Pup

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A person’s response in the heat of the moment reveals a great deal about that individual’s character—as does their treatment of defenseless creatures.  Southwest Airlines' own MDW Customer Service Agent Fran Panozzo and her LUV for ALL Customers, whether they have two legs or four, are what make Fran a Hospitality heroine. On what seemed like just another day at... read more

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Wide Urban Spaces: Southwest Airlines brings Placemaking to Baltimore

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This guest post from Mike Evitts originally appeared in the July 2015 edition of Southwest: The Magazine.  If you’ve ever been to the Inner Harbor in Downtown Baltimore, you’ve likely walked down Pratt Street. With shops, stores, restaurants, and apartments along the water’s edge, this thoroughfare functions as Baltimore’s Main Street. But it was designed before... read more

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Big Heart in the Big Apple: Southwest Porch at Bryant Park Now Open!

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Southwest Airlines Employees show love to our Customers throughout their entire travel experience—whether they’re booking a flight at home, in transit at an airport, or flying on one of our planes. But our Hospitality doesn’t stop there. We're dedicated to the cities we serve and strive to be an integral part of those communities. One of the ways we have done so is by... read more

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Flashback Fridays: SWA Belt Buckles

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We recently noticed a neat piece of our Southwest history being discussed on the SWA Culture Facebook page—unique belt buckles celebrating past events!  In particular, an Employee shared a buckle that recognized our 10th anniversary in 1981. Within our archive, we have several of these commemorative pieces, and I recently had the opportunity to learn a little more about... read more

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Employee Stories: Herb from the Curb

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Outstanding Customer Service is nothing new to us here at Southwest Airlines; after all, we are known for treating each other—and our Customers—like Family!  Lately, we have been using a new word to better describe the service we want to provide our Customers, and that word is Hospitality. Herb Watts, nicknamed “Herb on the Curb,” is a Skycap based out of San... read more

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One Last Flight: Final 717 in AirTran Livery Takes to the Skies

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On December 28, 2014, AirTran Flight #1 closed the commercial chapter of AirTran Airways history when it landed in Tampa just before midnight.  The next morning, all remaining 717s were flown to Goodyear, AZ, for short-term storage in the favorable desert environment.  Yesterday morning, the last 717 in AirTran livery took to the skies for the final time on its way to... read more

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Get Ready, Jet Set, Go! International Fare Sale is Going on Now!

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The international fare sale is coming, the international fare sale is coming! Wanna get away? Now’s as good as Anytime! Southwest Airlines is offering an international fare sale with fares starting as low as $97 one-way to some of our international hotspots. But wait, it gets better! The sale won’t be for one or two days, but for THREE DAYS! Head to Southwest.com now... read more

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Southwest Gives ‘em 20!

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At Southwest, we’re known for rising to the occasion. When it comes to appreciating the military, Southwest often stands front and center. As a military veteran myself, I take a lot of pride in that. We were honored and privileged to be challenged by AT&T to #GiveThem20 and raise awareness about hiring military veterans. We are one of the best military-friendly... read more

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