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¡HOLA VOLARIS! ¡Y HOLA INTERNATIONAL CONNECT!

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Effective November 12, you’ll be able to buy tickets to, from, and within Mexico at southwest.com!  We’re partnering with Volaris, Mexico’s second-largest airline, in order to offer our Customers connections between cities in the Western part of our network and five of Volaris’ Mexican destinations—Cancun, Guadalajara, Morelia, Toluca/Mexico City, and Zacatecas—connecting via Los Angeles, Oakland, and San Jose.  This will bring up to 85 new roundtrip markets onto the Southwest grid, which will be phased in through November and December!  (See below for a list of international connect markets.) And if your travels take you between cities inside Los Estados Unidos de Mexico, Volaris can take you between 23 Mexican airports, from Tijuana and La Paz in the West to Cancun in the East and Oaxaca in the South.
 
As interesting as the “what,” is the “how.”  You guys may remember a couple of years back when we announced plans to enter into codeshare agreements, including Volaris.  However, as we started building the list of requirements and changes we’d need in order to handle international operations—either codeshare or even online with our own aircraft—we realized we just don’t have the technology in our current reservations system to make international travel possible.  So we’re now busily working to replace our reservations system, which will take at least a couple of years.  But because Southwest is so eager to tap the Mexican market, we partnered with Volaris to develop International Connect, an “under-the-hood” process that stitches our two networks together now!  Booking international reservations will look and feel almost exactly like any other booking on southwest.com, but behind the scenes, the International Connect portal is conducting two separate transactions—one with Southwest’s reservations system and one with Volaris’—and tying the two reservations together with messages that enable through-checking of luggage and ensuring that our schedules remain in sync.
 
International Connect is an awesome interim step—true Southwest innovation at its best.  It’s a convenient, easy way to give our Customers access to, from, and within Mexico.  So plan a trip "south of the border, down Mexico way" with Southwest and our new partner, Volaris beginning November 12, via southwest.com.  Vamonos, y’all!


 

28 Comments

  1. DO NOT FLY VOLARIS! My fiancee had her shoes, a bag of chocolates and makeup stolen from her luggage on a flight from Chicago to Guadalajara. When we attempted to make a report at Guadalajara Volaris staff refused to take a report and asked her why she did not check her bag before she left the airport. Short of calling her a liar they told her she could not report the theft. When I tried calling their corporate number, they also refused to take a report and said that we needed to have checked out bags for stolen items before exiting the airport. I, as well as countless members of my family, have flown Volaris in the past but no longer. I cannot use an airline that will take thousands of dollars from me but will refuse to reimburse a $90 pair of shoes, or take a report to investigate a theft for something that was stolen while in their possession. Extremely lousy customer service.

    • JCM — 06-06-2012 at 12:20 pm
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  2. Why can’t Volaris offer flights from El Paso? El Paso is right in the middle so it could connect cities in the West and cities in the East to places like Mexico DF, Acapulco, Mazatlan, and Guadalajara. Frontier Airlines used to fly from El Paso to several Mexican cities as did Continental back in the 1980s. With too many people afraid to travel to Juarez, and since so many Juarenses have moved to El Paso, it only makes sense to have flights to El Paso. El Paso would make the perfect connecting city for Volaris and Southwest.

  3. It really doesn’t make sense, it is the same thing as booking two separate flights which is always an option with out this partnership. Volaris; why don’t you just add a direct flight for example from Oakland CA. to zacatecas or southwest you could do the same thing, it will be more convenient for alot people.

  4. What about flights from St. Louis?

  5. You need to tap into the South-western Ontario(Canada) market by offering direct flights to Cancun from Buffalo,NY!!!!!!

  6. Hi Alex, Thanks for catching that! :) You’ll be able to book starting November 12, but you may have to look at flying from PHL to one of the west coast cities listed here to continue on to Mexico on Volaris. Check it out on southwest.com on November 12!

    Laurel

  7. Can I get a free ticket for spotting the typo on “Zacatexaz”? Or was that intentional on Southwest being from Texas and all ;-)
    Anyhow, as I tweeted the other day, would you able to get 3 pax from ZCL to PHL on early December?

  8. Hey Brillanto–you’re right! I learned the other/wrong way back in High School Spanish (it was on our final exam!) so should I send a complaint for faulty teaching to Miss Lang, my teacher??? :)

    We’re SO looking forward to bringing our brand into Mexico–so I guess getting the name of the country would be a good thing!

    Bill