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Archive for May, 2006

A Labor of LUV

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Um.... what's a blog? I'm not sure, but here is my first attempt to write a post..... I think one of the unique things about working for Southwest Airlines is the ability to help others in the community. As some of you may already know, the Ronald McDonald House is one of the major charities that Southwest Airlines supports. We had this great idea that stemmed from the... read more

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SAME TIME, NEXT YEAR

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I love family reunions. We've had them on my mom's side of my family for almost 70 years now–annual weekend pilgrimages to the home of the Nichols clan, the lovely (if hot) little Texas town of Glen Rose (population: 2,308). I feel incredibly lucky that I know the names and faces of third, fourth, even fifth cousins--and consider them friends, even though for the most part... read more

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All in a Day’s Work

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About 11 years ago, I started reporting directly to our President, Colleen Barrett. She told me at the time that my job would require me to do some pretty "off the wall" things from time to time. I was so excited about my new position that I eagerly nodded in agreement without giving it another thought. About three weeks after that conversation, I reported to work on a typical... read more

Getting Ready for the 2006 Hurricane Season

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The hurricane seasons of 2004 and 2005 have left some nasty scars on the memories of Southwest Airlines Employees and Customers - not to mention on those ravaged areas of our country. Like most companies that do business in areas of the country that are prone to be affected by Mother Nature's tropical fury, Southwest Airlines has a Response Plan to help orchestrate our... read more

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Jill Jokes

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Alrighty then. I feel like when you're on a first date and you don't know what else to say and there is this awkward silence. Ever since I can remember I have used, what I'd like to think of as humor, to break things up. Seems to work in a lot of situations. You know, sensitive meetings, elevators, times when I'm feeling crabby, or funerals. My favorite are what most people... read more

No more Whining about the Wine

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Just thinking about a recent Southwest experience that probably wouldn't happen at many other companies…I got an email inviting me to a wine tasting on the second floor of our building. Free wine… sure I'll be there… but why me? Ah-ha…to make sure our onboard wine selection holds true to the Southwest brand. Who will be there... read more

I’ve seen life from both sides now

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In my years in the Executive Office Customer Communications group, I've reviewed hundreds of letters from Customers with disabilities who are exceptionally pleased with the level of service that Southwest Airlines provided during their travels, and I am proud that my Coworkers serve our Customers with such compassion. Because I'm accustomed to Southwest's strong commitment to... read more

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HERB WAS HERE

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Herbert D. Kelleher arrived in the Dallas Maintenance hanger last week for a scheduled eight-year overhaul, Although Herb looked the same as he did the day he started working for Southwest Airlines, he still needed a little work done. We began by removing items from him, and then we took him out to the washing area to clean him up. We then put him though a routine inspection.... read more

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More on our Original Employees

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Sunny Stone recently did a post about a photo session with our Original Employees, and many of you may be interested in this recent article from The New York Times about this wonderful group of people.  All of us at SWA owe so much to those who helped define who we are as a Company and helped establish our Culture. 

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Are T-Shirts a Core Competency?

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My wife bought me a T-shirt the other day. I think she forgot that I've been adding about two new SWA T-shirts a month to my collection. (Who started this madness anyway?) Throw in the occasional giveaway blood donor T-shirt and an assortment of slogan shirts starting or ending with "Aggie Dad" to the mix, and my closet rivals any "T-Shirts R US" kiosk in... read more