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Archive for January, 2007

Return of Randomness

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I've posted before about how I like the randomness of my job. After reading some of the posts and comments, it appears that lots of people appreciate randomness as well. It doesn't necessarily matter what the blog post is, if someone wants to ask about a future city they just ask. Or maybe they just want to let us know about a nice Flight Attendant. So, in celebration of all... read more

Random Thoughts

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I was fortunate during the Holidays that I was able to spend several quiet moments with my wife and son just enjoying the time together and reflecting on the year past and what 2007 might hold for the three of us and the world. My son and I travel together frequently, and my wife always asks what we talked about during those hours by ourselves: My typical answer is "just... read more

An Unfortunate Event

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We have seen several blog posts regarding a recent trip taken by one of our Southwest Customers who was asked to purchase an additional ticket in Phoenix for his return flight to Sacramento because he required more than one seat. The blog posts associated with this situation are very emotional. Unfortunately, however, some of the online postings have contained inaccuracies... read more

It’s ELECTRIFYING….

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I was at Dallas Love Field the other day and stumbled upon our newest feature to increase your ability to stay connected as you travel.  I'd like to introduce you to the POWER STATION!   These "Power Stations" are located around gates 12 and 14 at Dallas Love Field and are part of a test the airline is undergoing.  So the next time you are in Dallas with your batteries... read more

WHY CAN’T I MAKE RESERVATIONS FURTHER IN ADVANCE?

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Schedule Planning Department members are used to being asked questions.  Usually, it's "What's the next new city?"  or "When are we going to add nonstop service from X to Y?"  Of course, we can't give direct answers, as we have to protect the confidentiality of our growth plans.  In fact, we've learned to tap dance our way around those types of questions better than the... read more

A Hard Day’s Night–But It’s a Lot of Fun

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You've probably caught on by now that Southwest Airlines' Leaders are strong believers in open communication.  Our Leaders share information with Employees in a variety of ways, including: a monthly Employee magazine (LUVLines); our CEO, Gary Kelly's weekly phone newsline update; and our daily online newsletter (Today@SWA).  In addition, the Company hosts its own annual... read more

Belly Laugh Day

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Having FUN is a way of life at Southwest Airlines, and when I was contacted by Elaine Helle, the organizer of the Belly Laugh Day, I knew that Southwest had found a kindred spirit.  Elaine calls the event a "virtual celebration" of fun and laughter, and it takes place on January, 24 (1/24) at 1:24 p.m. in whatever time zone you reside.  Belly Laugh Day is international in... read more

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More Jill Jokes

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In honor of Belly Laugh Day, I submit the following: Two guys walk into a bar.  You would have thought the second guy would have seen the bar.  (One of my favs) This string walks into an ice cream shop and the clerk looks at him suspiciously. He says "Sorry, kid,  we don't serve your kind here." So the string walks out. He's walking down the street feeling really sad... read more

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Interview with Colleen

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The January 2007 issue of Smart Business Dallas features a cover story about our President, Colleen Barrett.  To read the article, click here.

December Remembered

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December--the month that was. It's a love/hate month.  I love the warm feelings, the food, the connecting with friends and relatives, the religous significance. However, there's also the sense of frustration in wanting each gift to convey the love we feel; the expectations of wanting to create a "Martha Stewart experience" for our loved ones; and balancing work with play.... read more

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