Nuts About Southwest

Tell us about a time when you experienced GREAT Customer Service from a SWA Employee.

Uh....everytime I fly. Nuff said.

This past Saturday when I flew from Los Angeles to San Jose. The flight attendant gave me back my $3 towards the end of the flight that I had paid for my Bud Light - then she said "Happy St. Pattys Day".

Love that video, you need to pass him around to all the airports...lol
We have had quite a few flights that were made more fun because of someone with SW but we have never had anyone sing to us...
At Christmas I gave all the FA's little pins with angels holding airplanes to wear on their uniforms because of all the great flights we have had with them and at the end of the flight to TPA from STL they gave me a bag full of goodies..They didn't have to do that, I didn't expect anything at all, what a great group of people you have!!
I try to show my appreciation in small ways but for some reason the SW people ALWAYS get the last word...lol
I've said it before and I'll say it again, Thanks for making our trips so much fun!!

I want to share a very heartwarming story about an exceptional Southwest Airlines employee with a heart of gold. Her name is Terri L. Parker. My daughter was on college spring break this past week, developed a flu virus, and needed to fly home mid week. She took a cab to the Ft. Myers airport Wednesday evening to wait, while my husband tried to arrange a flight home to Louisville, KY. The first flight available was the following morning at 6:30 a.m. There were no hotel rooms available. With the exception of about five airport employees, she was alone for several hours, vomiting, with no place to neither lie down nor put two very heavy pieces of luggage, which she lugged back and forth to the restroom. We called her every 30 minutes. She cried and begged for us to come get her. We felt totally helpless. When the Southwest ticket counter opened, she made her way to check in luggage. She was shaking and nearly passed out. After explaining her desperate situation, Terri came to personally assist her and never left her side until she was on the plane and situated. Since our daughter was so weak, Terri arranged for a wheel chair and light snacks, stayed by her side and comforted her. Terri personally took her onto the plane and made her comfortable. She also communicated to our family on what was happening and assured us that she would take great care of our daughter and see her off. Since our daughter had a connecting flight, Terri made sure she would have assistance during that transition and until she arrived home, even approving a special pass for me to meet my daughter at the gate in Louisville. The first thing my daughter said to me upon arrival was, "Terri helped me and was so nice to me. She never left my side. She was so good to me." That afternoon, Terri made a phone call to our home to see how our daughter was doing. Wow! Talk about an Angel coming to the rescue when you don't think a situation can get any worse. Terri went way over and beyond to help our daughter and our family. We will forever remember her kindness and heart of gold. Thank you, thank you, Terri. And, Southwest Airlines...you are extremely fortunate to have Terri L. Parker as your employee. We feel very blessed to have met her.

Nice way to start the morning (for me), and a pleasant way to wait out a delay (for the passengers). Can you imagine an employee for any other airline going out on a limb like this? I certainly can't!

Joe is my new hero! That was simply awesome.

Dear SWA,

I was stranded in Nashville TN, last friday and wanted to tell you all how impressed i was with how SWA reps took care of me. I just wanted to say that a job was well done considering the circumstances.

thanks,
Ken Brown

I HAVE TOO MANY STORIES TO WRITE TOO MANY FOND MEMORIES... I know last Christmas i was on leave and my ship pulled in a day early. I had a flight booked for that Friday but i was now able to leave that Thursday. I called Southwest and they said everything was booked solid but that i could go to the airport and try to fly standby. I knew it was a long shot but i wanted to get home to my family. I get to the airport (SAN) and the line was out the door yet it was moving rather quickly. I told the customer service agent my story, she couldn't make me any promises but she did give me a Southwest smile. I headed up to the gate and i placed my name on the standby list. I encountered a gate agent named Ms. Delgado.. no relation.. she went above and beyond to ensure that i got home that day to my family. she was my angel for the day. i had been out to sea for over a month without seeing land and all i wanted for Christmas was to see my family. Southwest made it happen and that night i was in my own bed eating my moms good cooking... Before i boarded the flight Ms. Delgado gave me a huge hug and thanked me for my service to our great country. I thanked her for her service to Southwest, tears filled our eyes. Another Southwest memory..

USS BLOG BOY

Customer service was a problem, as southwest lost my bag and promised that it would be delivered that same evening. I called as it was getting late, and was immediately directed to a voice mail service which promised to get back to me asap. Another day has passed and 2 messages later I still have not received a phone call or my bag. I have had to place 2 more desperate requests via the reservations line hoping for a call back or a live operator. I am so disappointed with the customer service that I have just sold the Southwest stock that I used to own. What a shame.

PLEASE FUMIGATE YOUR PLANES! I'm a frequent flyer. On 2 recent trips, I returned home to find the backs of my legs covered with multiple flea bites immediately afterwards. Fleas can live and multiple for 2 years without any human/pet contact!

Here's the flight info:

March 9 - SW 2660 from BUR to SJC
March 15 - SW 1075 from BUR to SJC

I just reported this to your Customer Relations phone line. The representative who took my report was helpful and courteous.

Thanks,
Teresa Cheng