Girl! You are awesome! Keep up the great work!

Kudos to Paula, Angela and the entire communications team down there at Southwest for making this an enjoyable as well as informative place to stop by.

You would like to know that at the New Media Summit event that we put on last week with Cisco, this blog was brought up several times in conversations and SWA was one of the companies that "gets it" when it comes to New Media. Keep up the great work!!

I would like to see a blog about what cities people here would like to see Southwest fly to that they don't already go to now. I fly to MSP a lot but wait for DING specials to Chicago's Midway from BWI or IAD then switch to another airline but it would be nice if SWA went there. I'm stuck paying taxes twice but it's still less than other airlines charge sometimes.

Paula Berg is...

Absolutely a FUN luving girl! She has this incredible aura around her and a glow that lights up a room as soon as she enters. Her hospitality is awesome, her sense of humor is impeccable, and she is an incredible conversationalist.

Jedi Blog Master

Paula Berg is a person whose name I use to obtain news on Southwest that doesn't always come in under Southwest Airlines. I also use Whitney's name to do the same thing. Great job both of you.

I'm enthusiastic about blogging but my 'day job' company is not yet. Any studies at Southwest about blogging having an impact on employees? (It's of course more than 'academic' interest.)

Those who get the chance to meet her are truly lucky....She is a friend for life!

Paula was a fabulous speaker. I just heard her speak today at a conference and she was awesome. I can see why this blog and SW is so successful. Thanks for coming to OKC!

I'd have to say that after meeting her, Paula is definitely the type of person who's an immediate friend. Thanks for taking the time to travel to OKC and talk to us about this blog.

And thanks for the cookbook!

Paula is incredible. I was fortunate enough to sit in the cube next to hers back in the days when she used to work for Customer Relations. She will always have a happy face, nice smile despite of what she would be going through that day. She is a person you want to be around with. I have not seen her for probably a year or so, even though we work at Headquarters. Can you believe it? Anyway, she is a keeper.
Sincerely,
Juan F.

Never mind "wacky", and "off-the-wall" - "behind-the-scenes Blog Queen", and "Nuts about Southwest" really say it all for me.

To Paula Berg of Southwest Airlines, their apparent "behind-the-scenes Blog Queen" as quoted above, who herself says, regarding the events of March 6-7, 2008 and the record US$10,200,000 in fines racked up by Southwest: "...this situation was never and is not now a safety of flight issue".

Nonsense, Paula.

Cracks in airplanes? Nonsense, Paula.

I've been around publicists and other entertainment folk for over 20 years, and I have heard better publicity emanating from self-plugging screenwriters on acid.

And Paula, as for "[t]he FAA approved our actions and considered the matter closed as of April 2007".

Nonsense, Paula.

It's not "closed", until WE the PUBLIC say it is closed! Take that back to your superiors for me - and tell them that we are just getting started.

John J. Tormey III, Esq.
Quiet Rockland

Paula- I was looking for your email address but found this page, and hope you receive my comment.

I am deeply distressed about flying with my husband and our 2 year old son tomorrow. This will be our first flight on SWA in years, since we've become avid ORBITZ customers, generally getting great fares and service through them on other airlines.

Before using Orbitz, I flew with SWA frequently. Our parents bought us tickets to fly from Portland to Salt Lake City tomorrow for a family reunion, and after learning more about your lack of pre-boarding for families, I am dreading our flight.

Flying is a big deal for us- it's not something we get to do very often as a family. We want to share a 3 seat row and talk with our son about what he is seeing out the window. Kai needs both his father and me with him- We've been talking about this flight with him for weeks- and he expects that we will all be flying together.

Now I didn't know that SWA had switched to the ABC group system. The confirmation email we received said NOTHING about obtaining a boarding pass online 24 hours before the flight. It really, REALLY should have. As it stands we are in group B with no guarantee we are going to be able to get 3 seats together tomorrow.

Here's what you need to do- reinstate family pre-boarding. If you want families further back in the plane, then tell them they have to go there- but put changing tables in the rear restroom, for goodness sake!

Or, how about informing your passengers, CLEARLY, on their confirmation emails that if they want to sit together, they need to check in online 24 hours in advance. That would be a nice disclosure.

Tomorrow, we're going, we'll do everything we can to make it work. If we get on that plane and can't get 3 seats together, we will enlist the aid of a flight attendant, and we will not sit down until we have seats with our son. Now on the return trip, we'll be sure to check in 24 hours in advance. But on this trip, what can we do but stand our ground? And I will feel terrible about holding up the plane potentially, or inconveniencing other passengers- but at this point, what else can we do?

This was your chance to win old customers back. My son and I fly frequently together- it's just a rare treat for us to bring Daddy with us. Instead, we will use every means available to us to either recommend or warn off other families from your airline, depending on how the flight goes for us tomorrow. Please email me if you can possibly make arrangements for us, for tomorrow's flight.

Paula helped me get my lost luggage back! Thanks Paula.