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Archive for August, 2007

Luke, I Am Your Father

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This is kind of a preview of tomorrow's post, but click here to see how Southwest Airlines assisted the transport of Luke Skywalker's lightsaber to NASA in Houston.

What to pack?

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Being a Southwest Airlines Flight Attendant I have to pack for quite a few different scenarios.  It is not uncommon for us to have one overnight in Providence, RI and then another one in San Diego, CA the next day.  Here is what I pack:  I ALWAYS pack 1 pair of jeans, 1 pair of shorts, a couple of T-shirts, a long sleeve shirt, other uniform pieces, and of course my undies... read more

The Ace of Cakes

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If you're a food junkie and often find yourself checking out the Food Network as you're channel surfing, then you've probably seen a show called Ace of Cakes. Duff Goldman is the Baker/Owner of Charm City Cakes in Baltimore, Maryland, and he and his Team create some of the most amazing cakes I've seen. So, what does Duff have to do with Southwest Airlines? Well, back in May... read more

A TALE OF TWO MARKETS

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As part of the festivities celebrating our reentry into San Francisco International Airport (SFO) this Monday, Southwest Airlines also announced that we're going to supplement our initial SFO service by adding eight daily nonstops between SFO and Los Angeles Int'l Airport (LAX) effective November 4. This will supplement our existing 20 daily roundtrips (which operate on the... read more

Twitter what?

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OK. I'm addicted. Twitter. Facebook. They got me. Have you heard of them? They're all part of the 'social media' sites that allow people to communicate with friends and family. Twitter is a site that people use to post a quick note on their current status. So, you'll see people post things like 'Headed to my favorite pizza place' or 'Attending the marketing conference. Who... read more

One of Our Youngest

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We would like to introduce you to Claressa. Claressa hasn't yet celebrated her second birthday but she is celebrating today because she earned her first Rapid Rewards Award. Since she and her parents are such frequent travelers on Southwest Airlines, I thought I'd get a few tips for other parents traveling with young children. Q: How was the first flight with Claressa? Any... read more

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Enhanced Boarding

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Over the past year and a half, I've been fortunate enough to be involved in a project that is focused on improving our Customers' experience with our boarding process.  This is another great example of how Southwest Airlines truly listens and cares about our Customers.  Enough to make changes for you.  So what am I blabbering on about, it's the hottest craze to hit our... read more

Bueller….? Bueller…? Bueller…?

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We invite all our San Francisco Customers to grab your two best friends, hop in your dad's Ferrari, and come out to Yerba Buena Gardens on Sunday, August 26 for your own "day off!" Southwest Airlines Vacations presents a FREE Movie in the Park screening of Ferris Bueller's Day Off! The movie starts at 8 pm, so don't be late or we'll send Principal Rooney after you!... read more

USS Blog Boy’s Deployment Diary–Chapter Six

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Here's the sixth installment from Southwest Airlines Customer Francisco Delgado who is currently deployed on the USS Nimitz.  The previous chapter can be accessed here. Seventh Inning Stretch Beep. Beep... The sound of my dreaded alarm. The snooze button and I have become really good friends, but in the end, the snooze button cannot save me from going to work. As soon as I... read more

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Hospital blog

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This is a first--a blog post written from a hospital bed. Seems that somewhere along the way, I picked up some blood clots in my leg and lungs. So here I sit poked, prodded, and tested morning, afternoon, and night until my blood gets thinned to the proper vampirian consistency. In the meantime, I've been reading e-mails from my friends at work. Thankfully, I can remain... read more