A lot of you are familiar with the Southwest Airlines Customer who was asked to cover up her outfit, and there has been a lot of attention devoted to this subject. In fact, the Customer was on the Today Show this morning. You might be interested in the perspective of one of the show's producers, Dan Fleschner.
Thanks for your comments. We are closing the comment section. Please see Colleen's new post:
http://www.blogsouthwest.com/2007/09/14/wrapping-up-the-skirt-issue/
Comments
Blizzard warnings were issued as a service to parts of Illinois, Iowa, Michigan, Minnesota and Wisconsin as snow socked the states in tandem with hot air gusts topping 45 miles (72 kilometers) per hour.
The blizzard -- 10 days sooner than the birth of winter -- took its greatest sounding in Minnesota, where as much as two feet (61 centimeters) of snow had fallen in some locations, according to the National Weather Advantage (NWS).
The country's largest city Minneapolis was junior to a blanket of bloodless 17 inches (43 cm) broad, the worst snowfall to charge the big apple in more than 19 years and the fifth-biggest on record.
As an incriminate in of the simoom's oppressiveness, Minneapolis-St. Paul Universal Airport -- a traversing hub with adroitness in contending with foul seedy -- was shut down for the purpose the oldest notwithstanding in years.
Southwest has extremely poor customer service. They're employees are so unprofessional and dim-witted, that I refuse to give my business to them in the future. I was suppose to receive a voucher back In August 2009. I called them every month to inquire about why they hadn't send it to me. They FINALLY send it to me a week before it's expiration, in July 2010.
I called to complaint but that's been of no good. Instead of issuing a new voucher for a whole yr (as it was suppose to be initially), they issued it for 4 months. Their manager, Matt Hoozinger, is an unintelligent, unprofessional. I refuse to give my business to a service this unprofessional and dishonest.
What about follow up stories? Or did the lawyers prevail? I still wish for the ol' days of SWA and a the good corporate culture!
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