This new number system is not going to work if your employee's don't implement it properly.I took flt 710 from islip to balt Dec 27th .Some womam wouldn't get in line in back of me ,when my number was due to board she raced in front of me and the man at the gate accepted her boardind pass.when I mentioned to him That I had a lower number and that she jumped me inline he made a joke out of it and while I was entering plane he ridiculed me to the other passengers.Saying sarcasticly Happy New Year.If this is how the system is going to work I( will be considering other airlines when I fly.

Hi Ming,

I love flying SWA, and took my entire family to El Paso for the holidays on Rapid Rewards certificates. The trip was as good as one can expect given that it's (a) winter and (b) the holidays UNTIL we arrived home at Midway last night on 894. The crew made up almost one hour of what was a two plus hour delay on the way in, and then... it took over one hour to get our bags back at 1am. I'm in PR (I run the digital group at Edelman), and what I experienced and witnessed during that increasingly painful delay undoubtedly bruised SWA's reputation in the minds of the many people and their local families on that flight.

I'd love you to clarify something for me. Was this a SWA issue, or -- as I believe -- an issue that's owned soley by the management at Midway airport? If the former, you guys should know about it and deal with it; it's far from your standard of excellence. However, if it's' the latter, you should -- in my mind -- be exerting serious pressure on the local authorities to acknowledge their responsibility for the issue and improve, quickly, because their ineptitude and inefficiency (and this is a constant issue at Midway) is having a negative impact on how people perceive SWA. I'm tired of having a great pre-flight and flight experience ruined by the people at Midway, so I'm increasingly inclined to fly exclusively out of ORD.

Let me know how I can help.

Rick Murray

My wife just booked a flight from Love to BWI and then on to PVD.
Will her bags be checked all the way through to PVD of will she need to claim them @ BWI and Re-Check them in BWI.

Same Question on return??

You reply would be appreicated.

Thank you.

Saunders Parish, Husband

I will be flying SWA this Saturday for the first time. I don't fly often and not at all since 911 what kinds of snacks can one bring? Can I bring my IPod to listen to during the flight? What things should I expect? Any help would be appreciated. Thank you

Southwest is the best - in all aspects!. Please do not spoil your service by cowtowing to the "IMPORTANT PEOPLE" who want a special seat number like the other so-called airlines. I usually pre-print my boarding pass - not to board first, but to expedite checkin. If these people want to fly like the other airlines - then fly on them. Don't mess with my Southwest.
Luv you
Janice

My family and I are getting ready to fly for the first time. Although, I have flown several times, it has been many years and I was single at the time. My daughters (ages 13, 10, 10, & 10) are excited and anxious at the same time. They are concerned that they will not get to sit with either myself or their dad and this scares them a bit. Can you tell me how this works now since we no longer have seat numbers and how I will be able to make it so that we can at least sit 3 together?

Thanks!
Deb

Dear Anonymous,
I asked "the woman" in the video (who is my work neighbor, Katie) your question, and here is the response:

"I wanted to be prepared--you never know where you'll be flying off to next--right?

The main reason was because I couldn't find my birth certificate the night before filming and we wanted a visible example to show that you should keep any and all important travel documents with you--don't check them. "

Re: Mr. Messina's complaint:

P.S. I'd be interested to know how that complaint was handled and what the outcome of the incident was.

I booked group flights for my church, but there were not enough seats on one plan to accommodate us all, so we are on two seperate flights. We received paper tickets, which I've since learned disqualifies us from online check-in (which I was never told). We are 21 people on two flights, leaving four hours apart. We are a mixture of senior citizens, adults, handicapped and children (pre and teen), many of whom have never flown before. When I called to explain and ask for an exception to pick up all of the boarding passes at once, I was rudely denied and told I could either pick them up four hours apart (that makes no sense since I'd have to sit in the airport all that time), or pick them up on two separate occasions (again; no sense). I think Southwest could make a concession for such a large group. They claim that we have been rewarded by our group fare, but the monetary difference between a regular fare and ours is less that $5!! This is bad customer service and we (nor our other groups of over 30,000 people) will ever fly Southwest again since I've shared our plight with them. I hope they will think twice about being so rigid over their rules!!

Just a question. While leaving from home we will be able to go on line to do the checkin from our computer, but on the way home we will have no internet access or phone that is capable of doing the checkin. How do we take care of it then?

Anne - We allow two pieces of checked baggage per Customer - free of charge! Size and weight limitations so apply., however, so keep in mind that the maximum weight is 50 pounds and maximum size is 62 inches (length + width + height) per checked piece of luggage.

For more inforamtion on our baggage policies, visit: http://www.southwest.com/travel_center/baggage.html

Paula Berg
Southwest Airlines

I love Southwest. I'm going to be a pilot for Southwest when I grow up. I love seeing the planes take off and land. When I go on flights I always sit by the window. I always try to get to visit the cockpit. I play flight Simulator ,and wish they had southwest planes on it. I love to go on flights. I fly in my grandpa's SX 300 with my Uncle. I even got to fly it! We had to contact Salt Lake International because Bush was in town flying every were. It was the Best time of my life. I cant wait till I get my flying permit. I also like shamu. I cant wait when I fly for Southwest Airlines!

Karen,
the allowable dimensions of carryon bags is up to 10X16X24, so if your measurements are right, you should have no trouble.
Brian

Liquids in carryon bags are still restricted by the TSA to containers with no more than three ounces carried in a one quart clear ziplock bag, so that would rule out any beer. I am sorry. Now, you are allowed to bring liquids onboard the aircraft that were purchased after you clear security. So if one of the concourse stores sold beer, you could bring that onboard, but you just couldn't drink it--and it would have to be stowed as carryon articles. Just remember that you can't bring it through security.

As to your checked bags, here are the rules for alchohol in checked bags:
http://www.southwest.com/travel_center/alcohol.html
Brian

I know this is a crazy question, can a personal item include a vibrator? Can it go in a carry on bag? And can it be checked? Just curious?

I was hoping to take my musical instrument with me on the flight as a carry-on, but after reading the carry-on bag policies I relized I would not be able to. So my question for you is: if I checked the instrument in and put some kind of sign or instructions telling the people to be careful with my instrument would it work?