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Holiday Travel Tips - The Video

Wed, 12/19/2007 - 08:31 — Brian Lusk

Video:

(If you need a captioned version of this video, please click here.)

In addition to Ming’s post below, we have this video starring some Southwest Airlines Employees (with fellow blogger Bob Hurst behind the camera) to help you with your packing. Clayton and Michelle are the Flight Attendants in the video, but my office neighbor, Katie Coldwell, plays the somewhat confused but soon to be enlightened packer. And, her friends, Ashley and Christi are just down the hall in our office. (My Christmas gift is to work with these three ladies!)

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Comments

This new number system is not going to work if your employee's don't implement it properly.I took flt 710 from islip to balt Dec 27th .Some womam wouldn't get in line in back of me ,when my number was due to board she raced in front of me and the man at the gate accepted her boardind pass.when I mentioned to him That I had a lower number and that she jumped me inline he made a joke out of it and while I was entering plane he ridiculed me to the other passengers.Saying sarcasticly Happy New Year.If this is how the system is going to work I( will be considering other airlines when I fly.

Joseph Messina Jr — Fri, 12/28/2007 - 17:22

Have you contacted Southwest customer service or written to this airline.

Their address is

Southwest Airlines
PO Box 36647-1CR
Dallas, TX 75235-1647

In your letter, I would cite your flight and go through Southwest's "Customer Service Commitment" which is available at southwest.com under their "Contact Us" tab. Dallas needs to know that their people at ISP
didn't meet Southwest's Customer Service Commitment is writing.
I hope the ISP station manager is monitering this blog and has something
to say as well.

Scott near SMF — Fri, 12/28/2007 - 21:38

Hi Ming,

I love flying SWA, and took my entire family to El Paso for the holidays on Rapid Rewards certificates. The trip was as good as one can expect given that it's (a) winter and (b) the holidays UNTIL we arrived home at Midway last night on 894. The crew made up almost one hour of what was a two plus hour delay on the way in, and then... it took over one hour to get our bags back at 1am. I'm in PR (I run the digital group at Edelman), and what I experienced and witnessed during that increasingly painful delay undoubtedly bruised SWA's reputation in the minds of the many people and their local families on that flight.

I'd love you to clarify something for me. Was this a SWA issue, or -- as I believe -- an issue that's owned soley by the management at Midway airport? If the former, you guys should know about it and deal with it; it's far from your standard of excellence. However, if it's' the latter, you should -- in my mind -- be exerting serious pressure on the local authorities to acknowledge their responsibility for the issue and improve, quickly, because their ineptitude and inefficiency (and this is a constant issue at Midway) is having a negative impact on how people perceive SWA. I'm tired of having a great pre-flight and flight experience ruined by the people at Midway, so I'm increasingly inclined to fly exclusively out of ORD.

Let me know how I can help.

Rick Murray

Rick Murray — Fri, 12/28/2007 - 21:55

IT WOULD BE NICE INSTEAD OF JUST SAY A FLIGHT IS DELAYED-THAT YOU GIVE SOME SORT OF TIME FRAME AS TO THE LENGTH TIME OF THE DELAY EVEN A LITTLE HELP IS BETTER HAVING NO IDEA OF THE DELAY

ROGER — Sat, 12/29/2007 - 04:10

My wife just booked a flight from Love to BWI and then on to PVD.
Will her bags be checked all the way through to PVD of will she need to claim them @ BWI and Re-Check them in BWI.

Same Question on return??

You reply would be appreicated.

Thank you.

Saunders Parish, Husband

SDP — Sat, 05/10/2008 - 15:45

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