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Archive for March, 2011

Green is Good! And It’s Fun at the Top!

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Doesn’t it feel good to be Green?  We sure think so!  Southwest Airlines recently ranked first among North American airlines and fourth in the world among 65 global airlines in the GREENHORIZON Aviation 2010 World Airline Environmental Rankings for excellent environmental performance and initiatives.  Now, that’s something to be proud of!  We know... read more

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What’s Cooler Than Being Cool? An Ice Machine

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We all have things about our jobs that we dread each day.  For most of us, there is a glimmer of hope that enables us to tolerate where we work.  Here at Southwest Airlines, they not only treat us well, but we come to work each day looking forward to the special family-oriented environment. I remember coming in for the first day here at the Customer Service and... read more

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Tools from the Heart

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I’m a girl who loves tools and knows how to use them.  I don’t pound a nail into the wall using a high-heel shoe.   I own a compound miter saw, jigsaw, two power drills, and a bevy of other miscellaneous tools that can be used around the house for a variety of projects. Of course they are all hung in their places on a pegboard in the garage.  And none... read more

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Southwest Flies You to the Finish Line

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"To Honor and Serve," "Brethren," "Anthony’s Cross" … no, these aren’t the latest blockbuster dramas, but rather some of the top contenders at this year’s Kentucky Derby! May 7 will bring a rush of aficionados and socialites to Churchill Downs and many of them will be flying in style on Southwest Airlines. To accommodate the increased demand from Baltimore/Washington... read more

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Southwest Cargo Takes Top Honors for Excellence in Air Cargo Service

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Southwest Airlines was recognized for excellence in air cargo service this past week at the AirCargo 2011 Conference held in San Diego, CA, which is the largest annual industry conference held in the United States and is attended by freight forwarders and couriers from across the country.  We were honored to receive two very prestigious awards related to excellence in air... read more

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Rockin’ the Skies of Music City for 25 Years

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Southwest Airlines is proud to celebrate 25 years of service at Nashville International Airport and of course, to celebrate, we’re throwing an awesome party! Today, national radio and television personality, Storme Warren emceed an event at the Bridgestone Arena Plaza. There was FUN for the whole family at Nashville’s “birthday party” including free soft drinks,... read more

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A Big 72: Ready to Rock Newark

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This will be a BIG weekend at Southwest.  This Sunday we begin service to the third in our trifecta of March new Station openings--we add Newark Liberty International Airport, as the 72nd airport in our growing network! We're bringing our new Southwest service at Newark service in two waves.  The first wave—starting Sunday—will start with six nonstop... read more

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Flashback Friday: A Look at Southwest’s First Hangar

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Flashback Friday, A Look at Southwest’s First Hangar   With airport remodeling underway in Dallas and San Antonio, much of our original airport infrastructure from our origin in 1971 has now met the wrecking ball.  Our original gates/ticket counter/operations at Houston George Bush Intercontinental may still be intact, but I can’t verify that.  However, the... read more

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A Case of the Hiccups

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Working as a Customer Rep, sometimes funny things happen.  We all get tongue-tied at times, but this particular day I had a bad case of the hiccups while on the phone with a Customer - which resulted in a story that is both funny and a little scary. I returned to work after lunch and had a particularly terrible case of the hiccups.  I tried everything to get rid... read more

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Captain Joe Saves the Day

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There is always a lot happening in the jetway during Passenger Boarding and my recent HOU-SAT flight was no exception. I like to stand near the main cabin door to say hello to our Passengers, answer their questions, and welcome them aboard. During this particular flight, the quiet of the jetway was shattered by a high-pitched scream from a small boy who was not at all... read more