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Archive for April, 2011

The Spirit of Kitty Hawk Moves to Its New Home

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While it hasn’t been a secret, we really haven’t publicized our exciting preservation/museum project yet.  However, you certainly will know something is different if you pass the corner of Lemmon Avenue and Mockingbird Lane starting today here at Love Field.  A big shiny Southwest 737 is half-inside and half-outside the Frontiers of Flight Museum.  (Don’t... read more

Flashback Fridays—Found Treasures

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I love going to airliner shows, and I always try to attend at least the one held here in the Dallas/Fort Worth area.  Over the years, I have developed very specific interests, and those are books, timetables, and postcards.  I especially like postcards because they often have a personal meaning for me.  This year’s show was a few weeks ago, and I think I hit... read more

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Airline Weddings… How Royal!

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As all of the Employees of Southwest Airlines and the Crew Members of AirTran Airways get ready to celebrate next week the “marriage” of our Companies on Monday, another wedding is on my mind.  Tomorrow, a member of the extended family of Airline Employees is saying “I Do.” In London. At Westminster Abbey. To a Prince, the heir-apparent to the British throne. AND... read more

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All for LUV: The Flight Attendant Trio

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Southwest Airlines is known for many great things, and our Flight Attendants would be one of them. I recently took a flight and captured an awesome trio that illustrates just how great our Crews are.  The FUN started shortly after we took off from FLL.  A Customer was having a birthday, so the Flight Attendants (Lori, Tina, and Karin, pictured above)... read more

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Oh, Henry!

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We get tens of thousands of phone calls a day, but every now and then we get a gem that is engrained in our memories and hearts forever.  Sometimes we are fortunate enough to book a fare for a celebrity, or talk to a head of state.  Sometimes, we get the occasional Customer who pulls at our heart strings.  And then there is Henry.  Henry came to... read more

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Green Tuesday: Headquarters Gets a Green Star

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We all know environmental decisions also make good business sense.  Southwest Airlines is committed to keeping our costs low and finding ways to improve our operation.  Our energy usage is no exception.  With the commitment to assess energy performance and implement steps to increase energy efficiency, we are seeing not only financial returns, but recognition... read more

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Hopping to Help Out

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Headquarters was hopping with excitement this past week as Southwest Airlines Employees jumped at the chance to participate in an annual tradition that has been around nearly 15 years.  Each Spring, various Departments from Headquarters rally Employees to donate Easter baskets to give to local charities including Children’s Medical Center, Ronald McDonald... read more

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We Are Family

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 In January of this year, my wife and I were faced with what no parent ever wants to hear: a tumor had been found on the brain stem of our five-month-old daughter, Cadence. You can imagine the pain we felt in our hearts that this was happening to our little girl. We were brand new parents, who felt challenged enough to not mess up our first child as we learned our way... read more

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Happy Earth Day: A Big Green Thumbs Up!

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April showers bring May flowers, but here at Southwest Airlines, April showers bring… Urban Gardening!!Last Earth Day, we posted about our Network Planning Department’s efforts to create the SWA Community Garden.  One year later, we are happy to say that the efforts have been “fruitful.” Or… rather, “produce-tive.”Two years ago, the Garden’s Master Green... read more

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Southwest: One of the “Texas 9”

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On April 20, Ginger Hardage, our Senior Vice President Culture and Communications, and I attended an awesome lunch at the Trammell & Margaret Crow Asian Art Museum here in Dallas to receive recognition as one of the "Texas 9," a grouping of top companies named by U.S. Trust as part of their Socially Innovative Companies portfolio.  We were named for our... read more

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