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Archive for December, 2011

The Day I Became a Grandma

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I am not a frequent flier on Southwest. My husband and I live north of Chicago and Southwest flies out of Midway Airport, which is located south of Chicago and much farther than O'Hare Airport. But, we will be flying Southwest from now on.I had the most amazing experience with Southwest Airlines, and I will forever be appreciative of the incredible service they provided.On... read more

Making Christmas Bright

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The Edwards family came into our lives and changed us forever on August 18, 2011, when Russell and his wife Roxy checked in curbside at HOU.  Customer Service Agent Carroll Herzog took care of them and was so moved, she called me on the concourse and asked if I would check on them and make sure they were okay. Russell had just come from M.D. Anderson and was quite ill.I... read more

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Five Days of Suspended Reality: Part 4

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We could get used to this. Day 4 began much like day 3. We awoke in a nice, comfy bed, showered, dressed, and checked in with the Kidd’s Kids staff. Afterward, we enjoyed another delicious breakfast buffet at the hotel with those bright, friendly, and always cheerful Disney characters, Pluto and Goofy. (Chip and Dale joined them this time as well.) And then, for the last... read more

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Tying One on for Our House

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The giving season was in full swing as Little Rock-based Our House celebrated its 5th Annual Tie One On event.  Over 400 Business and Community Leaders gathered for an evening of food, music, and bidding on the many fabulous aprons designed by local Arkansas artists.  This event was designed to raise money for Our House, a non-profit organization... read more

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Top Cities for Celebrating New Year’s Eve

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So, Christmas is over…all of the presents have been opened, you've eaten more food than a medieval king, and you have run out of topics to chat about with the in-laws. You munch on yet another leftover Christmas cookie and casually think about what’s next, and then it hits you... New Year's Eve! Immediately, you see yourself soaring in a canyon blue Boeing 737 with a red... read more

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Simulating a Celebration

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The Simulator Technicians at Southwest Airlines keep our flight simulators operating and available for Pilot training at an astounding 99.8% of the time. Each year during the holiday season, this technical staff find the time to add a touch of warmth to the holidays by installing festive lighting and ornaments on each of the simulators and around the Training Center. As our... read more

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Green Tuesday: Tips for a Green Holiday Season #4

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According to the Environmental Protection Agency, Americans throw away 25 percent more trash during the holidays, which amounts to 25 million tons of garbage! With the hustle and bustle of the holiday season slowing down, it’s a great time to start thinking about reusing and recycling your holiday decorations.  Before throwing away your holiday items, try this: ... read more

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Watching Over Us

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The following is a fictional story I wrote to give our Customers a better idea how the great People in Dispatch watch over our planes. The lady in the seat next to me is pale.  Her hand is shaky as she reaches over to grasp my wrist as the bumps jostle us and the Flight Attendants take their seats to ride it out.  I peek out the window to see the Rocky Mountains... read more

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Holiday Entertaining 101: Cheeseboards, Cookies and Cakes, Oh My!

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The food-lovin’ folks over at DishTrip.com are here to fill you up on ideas to entertain throughout the holidays. From cookies to cheese, your guests will scream “more, please”! Cheese Board 101 As a cheese monger at Talula’s Table (Kennett Square, Pennsylania), Sarah Reese spends most of her days playing with cheese—wrapping, cutting, selling, and her... read more

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