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Archive for October, 2012

Going Green: Vampire Power

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It’s Halloween, and vampires are ready to feast. Believe it or not, there are a few lurking around your house right now. But wait! Don’t hang the garlic or barricade your home just yet, because these vampires don’t suck blood, they suck power. Vampire power, or standby power, is wasted electrical energy that is consumed when your appliances are left plugged into the... read more

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Inside Southwest: The Weather Disruption Task Force (WDTF)

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As Hurricane Sandy began to take shape over the weekend, so did the Weather Disruption Task Force at Southwest Airlines. This is a team of our Operational Leaders that meet to discuss the impact that the storm could have on our Operation, our Customers, and our Employees. The Team meets several times a day to review current status and forecast (with our team of in-house... read more

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Growth of a Social Media Team

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Last year, our Customer Relations/Rapid Rewards Department partnered with our Communications Department to form a brand new Team who would listen and respond to Customer inquiries through our social media channels. Our Customers are very active in the social media space and they expect their favorite brands to be social media savvy as well.  Some of the channels the... read more

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Flashback Fridays: A Few Thoughts about Original Employees

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Maybe you’ve worked or flown on 737-700, N418WN, and you saw the words The Winning Spirit proudly displayed on the aircraft’s nose.  The reasons behind the names some of our aircraft carry are self-evident, but what about N418WN?  It is actually the latest of several aircraft to wear this title, and it and its predecessors are dedicated to our Original... read more

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SOUTHWEST.COM/VAMONOS IS THE NEW OPTION TO BOOK TRAVEL IN ESPAÑOL

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The big questions in life:  There are many questions that tend to go unanswered such as, how big is the universe? Is there life on Mars? What was first, the chicken or the egg? Or as of lately, can I book a flight in Spanish on southwest.com?  Well, we still do not have the answers to the first three, but we do for the last one, and it is YES, now you can! ... read more

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Going Green for Halloween

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Before I dive into some green Halloween costume ideas, I wanted to share some exciting news!  Yesterday, Newsweek announced its 2012 Green Rankings, which is the fourth annual evaluation of America’s 500 largest publicly traded companies and 500 largest companies internationally.  Southwest Airlines ranked 129 out of 500 and ranked sixth in our sector of... read more

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Meteorology Monday: October 22 – October 28

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It’s looking to be quite an active weather week ahead as the first significant fall/winter storm of the season moves across the western states early in the week, bringing substantial snow to the mountains and even potentially some light snow to places like RNO and GEG.Then by late week, some of the energy from that system will merge with a cold front to form another storm... read more

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FOUR… MORE… CITIES?

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Today, we opened our April/May 2013 Schedules, and effective April 14, we will convert AirTran Airways service at Charlotte, North Carolina; Flint, Mich..; Portland, Maine; and Rochester, New York, to Southwest service. We’ll also open sales out through May 31, 2013, giving us 221 days of bookable inventory. Lots of changes to discuss … so read on!At Charlotte, Southwest... read more

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Flashback Fridays: The Origins of Southwest Reservations Department

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In the beginning, there were flights.  Those Southwest Airlines flights served Dallas, Houston, and San Antonio.  Flight Attendants and Ticket Agents in hot pants and big smiles served our Customers, but American Airlines served as the initial point of contact for most of those Customers.  For the first year and a half (up until March 1973) of Southwest’s... read more

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The Gift of Peace of Mind.

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I am the first person in my family to graduate from high school and go to college. Growing up in the Rio Grand Valley of Texas the majority of my life; my family lived below the poverty line for a substantial part of my childhood.The day I got accepted into Brown University was one of the happiest days of my life. The happiness only multiplied as I discovered that I was also... read more

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