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Archive for January, 2013

Bringing Solace to Newtown, CT

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I volunteer with Extra Miles Ministry with my therapy dog, Quinn.  We respond as a team to disasters and try to bring solace and comfort to those affected, including victims and first responders.  When the Newton, Connecticut shooting happened in December, it left our country and all of us reeling.  When Extra Miles Ministry was asked to visit the town with our... read more

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Herb From the Curb

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At the heart of Southwest Airlines is a Warrior Spirit, and there's a little bit of Herb Kelleher's entrepeneurial Spirit in each of us.  After all, the LUV Airline was long an underdog that started out with three planes, then overcame the Wright Amendment, and is about to start flying across international waters. But in San Antonio, there's a little known secret;... read more

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Going Green: A Penny Saved, a Penny Earned

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Happy Green Tuesday!  From eating out less to cutting back cable channels, we are all looking for ways to save a little extra green—so why not save Green and go Green, too? Check out these four eco-friendly AND money-saving tips: Carpool.  According to AAA, the average American commutes 16 miles to work each way.  With the average vehicle achieving less than... read more

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SWA “Likes” to LUV Team Darcy

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At Southwest Airlines we do things differently, and we have an absolute blast OWNing the art of Legendary Customer Service.  Employees know this, and it’s spreading faster than T.J. LUV, through the hearts of the public.  With our extraordinarily vast network of People working and volunteering for heartfelt causes every day, there’s no quelling the SWA... read more

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Flashback Fridays: More Assorted Early Southwest Photos

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As I go through the archives, I find interesting photos that I want to share, but sometimes there aren’t enough photos on a specific subject to which an entire Flashback Fridays can be devoted.  So, I save these “onsies” and “twosies” to present in periodic grab-bag posts, and that is what we have this week. Regular readers know how much I treasure “slice of... read more

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Rampin’ it up in Kansas City!

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When Kim Shorter first sat down to eat lunch at Southwest, she could have sworn she’d stepped into a time machine back into the days of recess and Jell-O packs. “Everyone asks each other, ‘What are you eating? Do you want to swap?’ and exclaims, ‘You have to try this!’ It’s like elementary school again,” said Kim. Those same Coworkers who swap lunches and food... read more

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Extra Service to the Big Easy for the Big Game!

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It’s the 49ers vs. the Ravens in the big game!  As soon as the games in Foxborough and Atlanta were over, both Southwest and AirTran got busy adding extra flights to accommodate the additional demand to the NFL Championship in New Orleans on February 3.We’ve added the following:Thursday, January 31: Atlanta-New Orleans:  One extra AirTran flight for a total of... read more

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The Road to 1600: Diveheart

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Last week, we took you to New York City on a journey with Nellie’s Youth Village from Florida.  This week, we’re taking you under the sea where you’ll learn how an Illinois-based organization used 40 roundtrip tickets on Southwest for a unique scuba diving experience: Jim Elliott, President and Founder of Diveheart We were recently given the amazing opportunity of... read more

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28th Annual Dinner: For Those Who Hunger

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In Denver, Colorado there is a unique night each year when people line the streets waiting for the doors to open to a very special meal.  This evening, Denver citizens are enjoying the 28th Annual Dinner, For Those Who Hunger, hosted by Volunteers of America.  This annual dinner is in commemoration of the life of Dr. Martin Luther King, Jr.  Dr. King believed... read more

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Flashback Fridays: Fun With Annual Reports

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This week, we take a different approach to Southwest’s history by tracking some measurements of our growth over our first 40 years.  Upfront, I have to admit that I am intimidated by numbers, especially those used to express economic terms.  I just squeaked by my college Economics class (although I do remember we played a neat board game).  However, while... read more

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