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Archive for May, 2013

Flashback Fridays: A Double Look Back at Denver

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As this summer’s Archives Intern at Southwest, I’m honored to be able to follow in Brian’s Flashback Fridays’ footsteps.  This week, I start that journey by taking a look at Southwest’s history of service to Denver.  This week marked 30 years since Southwest’s first flight to the Mile High City, so it seemed the perfect topic for me to embark on my first... read more

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Legendary Service with a Smile

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Whether it’s with her smile or sense of humor, Akron-Canton (CAK) Operations Agent Vicky Horne ensures that Customers boarding her flights are always in a cheerful mood. With a restaurant background, providing great Customer Service—both Internally and Externally—comes naturally to Vicky. “I LUV how everyone in the Company has the same desire for a great and FUN work... read more

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REVEALED: The Secret to Southwest’s Success

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Ever wonder the real secret behind Southwest’s success? Strange as it may sound, it all traces back to a mad scientist and the meaning of life.On April 25, Gary Kelly announced Southwest’s first quarter 2013 financial results—another successful phase in the Company’s 41 consecutive years of profitability. But as the numbers were reported, I wondered,... read more

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Celebrating a Champion of Diversity & Inclusion

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Ellen Torbert, Southwest Airlines’ Vice President of Diversity and Inclusion, was honored Thursday with the Rosa Parks Diversity Leadership Award.  This award, presented by the Women’s Transportation Seminar San Francisco Bay Area (WTS), honors women and organizations that have made a significant contribution in promoting diversity and cultural awareness within their... read more

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Going Green: Finding Green in a City

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Sometimes, finding the green space in a city can be a real adventure.  But it’s worth it; not only is being in nature fun, it also can have huge benefits for our physical and mental health. Studies have shown that having access to green spaces can lower our blood pressure and heart rate, reduce stress, and make us happier, more creative people.  Plus, spending time... read more

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What’s Your Idea of “The Great American Vacation?”

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Ah, The Great American Vacation. On the surface, it’s something rather abstract, obtuse even, but ask anyone you know what those words mean and they’ll tell you without hesitation. My dad, for example, will instantly launch into the story of the time my grandparents piled him and his younger brother into the family station wagon for an eight-hour, 500-mile trip to the... read more

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Best of Flashback Fridays: Origins of the Boeing 737, Part Four

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This is the last installment in our “Best of” Brian’s four-part series on the origins of the 737, which originally ran on March 16, 2012.  From our first -200 to this week’s nod to the NG family of Boeing aircraft, including our newest -800s, it has been an exciting and educational ride. I like to think that when we take our first MAX 8 delivery in 2017,... read more

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Nearly $40,000 in Volunteer Time Donated in April!

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Yes, you read that headline correctly! During Southwest’s “Month of Giving Back” in April, our Employees donated nearly $40,000 of volunteer time to the environment to make our communities a better place, benefitting more than 50 nonprofits across the nation. That’s enough time and money for a nonprofit organization to employ one staff member for an entire year!  ... read more

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Go Green in the Garden with Low-Maintenance Plants

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Just because you don’t have a green thumb doesn’t mean you can’t be green when it comes to gardening. You may be surprised how easy it is to grow a flourishing garden when you know which native plants thrive in your region.  Native plants require less maintenance in general, which provide a number of benefits.  Conserving water is important, and many are... read more

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Trump, Venture, and Valdez – Sent with LUV

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I was working as usual taking care of our Customers when I received a call from Dianne Rathcke with the Dixon Correctional Institute in Louisiana.  Dianne had a couple of generic questions and proceeded to tell me about a very special program, Canine Companions for Independence (CCI), where certain individuals, in this case offenders, are chosen to train service dogs for... read more

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