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Bueller....? Bueller...? Bueller...?

Aug 21 2007

sfo_movie_image_01_vacations.jpgWe invite all our San Francisco Customers to grab your two best friends, hop in your dad's Ferrari, and come out to Yerba Buena Gardens on Sunday, August 26 for your own "day off!"

Southwest Airlines Vacations presents a FREE Movie in the Park screening of Ferris Bueller's Day Off! The movie starts at 8 pm, so don't be late or we'll send Principal Rooney after you! Come enjoy free popcorn, Dibs ice cream and Coca-Cola.

And that's not all! You can win your very own "day off" to Vegas, San Diego or Chicago! Southwest Airlines Vacations will be giving away vacation packages including roundtrip air fare and three-night stay in Las Vegas, San Diego, or Chicago.

See you Sunday!

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Comments

I like that Southwest is inventive with its promotions. And you are my favorite airline.

But next time you want to send your Rapid Rewards members a gift (like the reusable TSA approved quart size bag received in todays mail), you might want to do some quality control. I went to unzip the bag and the entire thing fell apart in my hands. You describe the gift as "tough" in the enclosed post card ... hardly. "Cheap" would be a better word.

And you guys should add an email option to your customer service page. I know, you feel email is impersonal. But in today's busy world, you are less likely to receive customer comments if you only allow for mailed lettters and phone calls. Letters and phone calls require more time. effort and cost to your customers. I would think a company that prides itself on customer service would try to make it easier to hear from their customers, not harder.

You're a great airline- but not yet perfect.

  • David Styka (not verified) — 08-22-2007 at 04:01 AM

I will never fly southwest airlines again. I have never met people as rude as Southwest employees in Philadelphia. I would advise all potential customers to avoid southwest airlines at all costs.

  • Joe Johnson (not verified) — 08-22-2007 at 05:20 PM

just have a basic SWA question why it it we have NOT seen any new cities added from the swa route map in to dulles airport am I the only one that is surprised nothing new has been added to washington dulles airport?

  • Greg (not verified) — 08-22-2007 at 09:13 PM

Joe, I don't want to see you (or anyone) avoid flying Southwest! I always have great service & it's my favorite airline!

  • Leah (not verified) — 08-22-2007 at 09:55 PM

Sounds like a blast! If I were in the bay area this weekend, I'd be there with bells on! I don't know who thought up this cool idea but they, like Ferris, are one righteous dude (or dudette).

Btw, for the record, I'm a SWA CSA and I'm not cheap or rude :)

Luv to all!

  • Laurie SNA/CSA (not verified) — 08-22-2007 at 10:43 PM

I am trying to find a way to request a replacement rewards card. any suggestions? I am amazed that after 7 years I have never been sent a new one.

  • B. Walker (not verified) — 08-23-2007 at 02:20 AM

David...
Thank you for your honest feedback. Our Rapid Rewards Members are very important to us and we like to say thank you with gifts from time to time. We decided on a TSA approved bag for liquids given the impact the TSA restrictions have had on our most frequent travelers. Our hope was this gift would make it easier for you to travel. We did review a number of providers for bag and honestly thought we had selected a quality bag. We have forwarded your feedback to the supplier of the bag. We would also like to send you another bag in hopes that the bag you received was incorrectly manufactured.

B. Walker...
Actually you no longer need the card to receive your Rapid Rewards credit. You can add your Rapid Rewards number to your reservation before you fly. Either enter it when you make the reservation or visit http://southwest.com/cgi-bin/addRRNumPnrEntry to add your number before your flight (after it is booked).

Yes, Greg, you are. Now go away.

Aw, Joe, you should have TOLD me before I booked my BWI-BUF flight next month! Please be more prompt next time.

Well to get a replacement card you could go online and sign in to your account and print one from there, if you want one on cardstock you could call one of the helpful people at 1 800 435 9792 and they could reissue a card.

  • Mary J (not verified) — 08-23-2007 at 05:11 AM

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