In the coming weeks and months, you’ll begin to see changes on the Southwest Airlines web site, southwest.com. These are tweaks that will help make purchasing easier for Customers. While a majority of the work is behind-the-scenes, you will see a few new user-friendly features when booking a flight.
We will be rolling these changes out slowly and in phases, so not every Customer’s computer will be directed to the new pages at the same time. We hope to be fully transitioned in September, and we’ll monitor the transition closely to make sure it goes as smoothly as possible. We don’t want anything coming between you and your next Southwest Airlines flight!
As Customers are directed to the new booking area, they will experience an updated user-friendly design. Plus, on direct flights (with stops but no change of planes), we will now show you the city location where your aircraft stops, a highly requested feature! Once a ticket is purchased, Customers will be able to click a button to have their travel itinerary and confirmation number added to their Microsoft Outlook calendar, for one less email to keep track of. Also, Customers will be given immediate access to information about their destination such as weather forecasts, airport information, and fun things to do in that city. These are just a few of the changes coming soon to southwest.com.
Stay tuned, and we hope you enjoy the upgrades! In the meantime, here are some before and after screen shots.
Current confirmation page:
New confirmation page:
Current select flight page:
New select flight page:
iCal and Outlook Feature
Itinerary details:
Comments
If you can, please add an option for Mac users to add to iCal as well. :-)
I agree - we Mac users want to be able to go right into iCal. Thanks!
Google Calendar anyone? Can't make out whether that's already an option from the down-res'd screenshots, but that'd be useful for those of us in the Googleverse.
Looking forward to the new flight selection screen; will make day-to-day comparisons a lot quicker, a la what Frontier Airlines now has.
Awesome, as always.
Yes...an option for ICal for us Mac users would be great!
Outlook? How about some iCal love?
I second the request for iCal option for Mac users! :)
Don't forget Google calendar! That would be tops too!
Agreed on the Mac friendly option, but liking the new layout!
While these changes sound great, Southwest is in desperate need of a "contact us" that allows the customer to send an email. I think not providing that option is a blemish for an otherwise communications-savvy organization.
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