i think i just found a new want to get away advertisement. just look at the texas vs. arizona state football game. in the second quarter, a texas staff member "touched" the football giving arizona state the ball back. the entire replay was filled with footage of the staff member with perfect facial expressions for you next "want to get away" ad.

Hello, I'm trying to send along some positive customer feedback, and I cant really do that on your main web site. That being the case, I hope this is a good place to pass along some compliments.

Yesterday, my wife and I were traveling home from Christmas in Rhode Island with our 3 month old daughter. As a Platinum AA customer, I typically fly American, and I was scheduled to leave on a 11:20 AM departure from TF Green to O'Hare. Due to a skeleton gate crew and bad weather in Chicago, American canceled their flight and we were left high and dry with a fussy 3 month old. I looked at all the other departures headed to Chicago and we raced down the terminal to try and catch your flight to Midway.

The people at the gate were TREMENDOUS and helped us get onto flight #229 with seconds to spare. They were proactive, courteous, funny etc. as they helped us gate check our stroller - They ushered us into the plane quickly, moved some other folks around so we could sit together to handle our baby, and we took off - it was just that easy.

I fly about once a week so I see all sorts of customer service - good & bad. I've never been more impressed with anyone than I was with your people. WOW - what an asset to a company. Here are the specific people that deserve recognition...

Lori LaChappelle was the Operation agent at the gate. there was another person there whose names escapes me, but he was awesome as well.

Sherry Stringer & Kathy Cornwell were the attendants on the flight who took care of us. After hustling to get everything situated and ready for flight, they were nice enough to offer my wife and I water as they could tell we'd already had quite a day. again - I was thoroughly impressed.

I hope all the folks mentioned above get a pat on the back as they represent your brand so well. I will now look for more opportunities to fly SWA.

Thanks Again,

Mark Marinacci