At the end of the first week in November, the Denver Rescue Mission was gravely concerned about the lack of turkey donations. Thousands of homeless and low-income men, women, and families were counting on us.

This episode of Red Belly Radio is about kids. Not just any kids, but some very special ones.

Today, I witnessed one of my favorite events that Southwest Airlines participates in: Southwest  Employees hosted an Honor Flight celebration at the Los Angeles Airport (LAX). It was truly a special moment to be in the presence of 23 World War II Veterans on Veterans Day. 

1995 was quite the year. The DVD was invented. Kodak introduced us to the world of digital photography. eBay was founded. While these major milestones were occurring, we here at Southwest were ready to debut our own innovation that would change travel as we knew it. In 1995, southwest.com was born.

Is your business day 100 percent predictable?