Express Bag Drop

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Thu, 08/28/2008 - 07:39 — Ming Chan

Houston Hobby (HOU) is one of the next test cities for a new feature called Express Bag Drop. Express Bag Drop allows Passengers who have already printed their boarding pass online to scan their boarding pass into a kiosk scanner. The kiosk will then ask the Passenger how many bags they are checking. After that, all the Passenger has to do is put their bag(s) on the scale, show the Customer Service Agent their I.D., and be on their way to the gate. HOU still has the regular kiosk line as well as the full-service ticket counter line. Oakland International Airport was the first to have the Express Bag Drop feature, and I hear wonderful comments about it. I look forward to reading your comments about Express Bag Drop!!!!!

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Comments

Man this sounds so neat! It is great to see you guys allowing trust in your passengers and showing that you know that we're not as dumb as we think we are! Are there any plans to bring this to Love Field for testing? If so, I would love to utilize it. Since I generally only do weekend travel, I carry my bags on. But, there are times that I would much rather prefer to check my bag in, and having something like this would be great to have.

How long are you guys looking at testing this new item, and would it be phased in or implemented all at once? I know it's a lot, but you guys really deserve as many comments for all of the things you guys do to try and make traveling easier in this post 9/11 era.

Joseph R. Meyers

Dallas, Texas

JoeDal — Thu, 08/28/2008 - 11:51

Fantastic, anything that makes getting to the gate quicker is OK in my book..

jwhitehurst — Thu, 08/28/2008 - 16:50

How is this different from the regular manned kiosk checkin's (other than no boardin pass reprint option)?

Anonymous — Thu, 08/28/2008 - 22:54

That's a good idea! Maybe TUL will try this; I hope! :)

By the way, I've decided to "retire" from the Blog. I've enjoyed posting/reading & I will always LUV SWA & fly it every chance I get; I will always LUV my friends who work for the Company in TUL, where I'm from, too.

SWA LUV! :)

Leah J. — Fri, 08/29/2008 - 18:20

How can I find out which cities have this feature? How else is this the same/different with checking in travel items with children? The feature seems like it makes more convinience for those who want to print online boarding passes but still check in a bag!

Laura S. — Tue, 09/02/2008 - 00:20

Great feature! Used it when I fly to Oakland from Houston Hobby and back over the long weekend. The lines weren't long at the counters but the express drop off is even faster and uses technology to provide an efficient yet still customer friendly process.

Anonymous — Tue, 09/02/2008 - 21:42

When are they planning to expand this service. I fly out of Tampa 2-3 times every year and always check in online. It is such a hassle to have to wait in line just to drop off your bags. I can't wait to see this at Tampa

Anonymous — Sun, 09/07/2008 - 08:11

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