Living without liquids - what it's really like to fly post-August 10

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Living without liquids - what it's really like to fly post-August 10

Fri, 09/01/2006 - 07:09 — Edward Shelswell White

You've probably heard that the new prohibitions against liquids and gels in carryon baggage are supposed to produce longer lines at ticket counters and at security checkpoints. For what it's worth, as someone who has flown several times since August 10, I cannot discern any actual effects on the Customer waiting times.

Our own internal stats bear out that one impact of the new restrictions has been an increase in checked baggage. However, having checked bags in three cities in the last 12 days, I have yet to experience a wait longer than five minutes - no different from before. No surprise here - our Customer Service and Ramp Employees are hustling to deal with the increased checked baggage volume.

As for the security checkpoint, the waiting times in my experience have been no different from pre-August 10. Why might that be? Based on my observations, I'd chalk it up to a combination of reduced carryon bag volumes, quick adapting by our Customers, and good work by our friends at the Transportation Security Adminstration ("TSA"). For a more objective view of checkpoint waiting times, read this Baltimore Sun article. The TSA also maintains a website displaying up-to-date actual waiting times experienced at all airport checkpoints. It's a good way to see what you can really expect. Another website, FlightStats.com, also provides this and other information, but it is not as up-to-date.

Bottomline - I have seen no reason so far that anyone should be concerned about increased waiting times to check bags or clear security checkpoints in the post-August 10 environment.

Labor Day weekend is the last getaway travel period before things slow down in the fall. Tell us about your positive travel experience even under the new security rules. Or, maybe you hit a snag, but now you have a great travel tip to share with the rest of us.

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Comments

One little snafu in your post- the TSA link about wait times is based on historical data obtained over the last year or so and is more or less an aggregate of when airports have more departures, and doesn't exactly take into effect post-security reform wait times nor does it take into effect seasonal schedules. Your mileage may vary GREATLY from week to week on any given day.

Matthew Skok — Fri, 09/01/2006 - 13:12

Matthew - I re-checked the TSA waittimes website and also had someone pose the question to TSA. The answer from both was the same - i.e., that the data you see on that site are comprised of a four week rolling average. Therefore, unless you have more information to substantiate what you wrote this morning, it appears that the entry i indeed accurate as written. Please let me know if you think I am still missing something here.

Thanks for taking the time to read Nuts About Southwest, and for expressing your opinion and concern about it. I hope you will continue to check in often.

Edward...

Edward Shelswell White — Fri, 09/01/2006 - 18:57

One detail that you missed ot I would love to know - how much extra liquids have been taken on board by SWA, and how much more liquid is being passed arund for consumption in flight from the cabin crew to passengers? Do we still have the same access to liquids in flight on SWA as before through the cabin staff and not the shops in the concourse?

Ewan Spence — Fri, 09/01/2006 - 20:06

Passengers are finding ways to deal with the new security hassles. And they'll continue to as long as flying is the fastest form of travel. But how are your ramp and provisioning agents handling the new rules? You fly to some hot cities, and I certainly wouldn't want to be out on the tarmac without sunscreen and a water bottle.

Adam Stanger — Sat, 09/02/2006 - 01:19

I haven't seen much in the way of delay because of the liquid restriction. It sure is a pain in the neck though. A lot of people are used to bringing their own things to drink on board.
In general though I am seeing that the security doesn't bother frequent travelers that much. Most of us are used to it by now. But for some people, those not used to travel and especially if English is not their first language, it can be a great source of stress. The other day in Seattle a young couple traveling with a baby (and you know how much carry on that means) got so flustered and confused going through security that they finally got through the metal detector and started getting ready to leave when someone asked them "is that your baby on the other side of the security gate?" Brief panic ensued before things got cleared up. The TSA people were great dealing with it but that shows the sort of stress things are causing passengers.

Alfred Thompson — Sat, 09/02/2006 - 04:17

I just returned from Labor Day travel, I agree that there was neglible difference in security or check-in. Having said that, I noticed the same things that have always happened, not a great deal of consistency in security and what you can and can't take on the plane. I felt sorry for a lady who had flown from New York the night before and had an early flight out of San Diego and some sort of liquid item she had was allowed on the previous flight, made it thru security but she was searched again at the gate and TSA decided to take what ever it was. She was pretty good about it all but when you have flown cross country and gone thru multiple securlity lines you expect you are ok. Didn't know what it was but I did not take anything on the plane, I wear contacts and was told it would be ok if I had a prescription but instead I just wore them and left the case and solution in the hecked bag, didn;t want to risk losing them to TSA. I was ok becasue the flight was short but it would be bad if it was a long flight but I think most of us just adapt pretty well.

Sue Hanna — Wed, 09/06/2006 - 06:05

reply to Ewan Spence's query

Ewan - You can still get the same drinks inflight now as you could before August 10. The only restriction is likely to be from one of our Flight Attendants if you try to consume more than you can handle, if you get my drift.

Sorry to be a few days late getting back to you. Between the long Labor Day weekend and my college-football-is-finally-here-euphoria, well, I'm just now back in the swing of things.

Edward...

Edward Shelswell White — Wed, 09/06/2006 - 20:17

I'm not sure if this is the right place to post... but it's about customer service in the "non liquid" age. As a frequent flyer with my family, we were flying home from Seattle to Baltimore in August., and I got to thinking. My family drinks a lot of water. Before the restrictions you would have found each of us with a water bottle getting on the plane. Yes, you can buy them in the "secure area" after getting thru airport security, but then discard before boarding the plane. SO... here's a suggestion for SWA - as passengers board the plane offer them a small bottled water - what great customer service! (plus it helps with the thirst on those "bumpy" flights when the beverage service is delayed.

Jennifer Handlin — Thu, 09/07/2006 - 12:26

Jennifer - Thanks for the suggestion. I have forwarded your thoughts to our Inflight folks for their consideration. Edward...

Edward Shelswell White — Thu, 09/07/2006 - 15:47

During the last few weeks I've noticed the Southwest F/A's have increased their presence and level of service - especially on the short haul flights. On the early morning flights the F/A's complete their initial drink service and then go up and down the isle with the galley coffee pot and additional juice and water for a quick refill.

Just goes to show you how dynamic and adaptive WN's F/A's are! Thanks for the great service!

Gary Garland Gregory, MS — Thu, 09/07/2006 - 18:25

I would like to suggest that the TSA gate screened Customers are selected by the Customers who are on board with them, this would eliminate any and all speculation about why, who and when some are chosen and others are not. This idea would simulate reality TV and add some excitement to the gate area. Just imagine being voted into secondary screening. Here are some rhymes for these troubling times. You must by dry to fly, no drip on the trip and no wet on the jet. See ya.

carroll — Thu, 09/07/2006 - 18:35

As an airport employee for SLC we have to follow the same rules as the passengers do. We aren't allowed any of the liquid, gells, and other liquid forms just like everyone else.

Which really gets me because I have started taken some medication to help me overcome motion sickness and one of the side effects is a dry mouth/throat. So I would have to give up my water bottle at security checkpoint and buy another one in the stores then give it up again or cosume it. Then wait till 15-20 min after the plane has taken off to get a small bottle of water.

I understand the reason behind this it just that it bothers me because of my medication. They should keep the restrictions up only because once they get rid of them the terriosts will then have the advantage to use liquids.

Kadin — Thu, 09/07/2006 - 19:46

I am flying on Southwest in November and was wondering if i can take food on the flight since drinks are not allowed anymore from the teriminal?

Ron — Thu, 09/07/2006 - 21:06

reply to Gary Garland Gregory - Thanks for the positive feedback about our Flight Attendants . I forwarded your post to our Inflight leadership team. Edward...

Edward Shelswell White — Thu, 09/07/2006 - 21:14

Reply to Caroll - Now that's funny! Edward...

Edward Shelswell White — Thu, 09/07/2006 - 21:15

Kadin ---

I have to do the same thing with the motion sickness, plus my 5 and 10 year old children get thirsty. When you arrive at the airport 2 hours early, security, etc. Well it's a long time before liquid. See my earlier post about water being offered as soon as you step foot on the plan. I know some other airline did this with their "brown bag" breakfasts so it shouldn't be disruptive - just WN F/A outstanding customer service.

Unfortunately, I agree with you. This restriction isn't going to be lifted and I'm fine with that. I'd rather be safe and know my family is safe also.

Jennifer

Jennifer Handlin — Fri, 09/08/2006 - 04:00

On the SW home page a list of tips on delaing with the new non-liquid restrictions is posted: "Consider...perfume or cologne towelettes... and moistened face wash towelettes." I have had all of the above items emoved from my bag at security. I was told that they contain moisture, and are not allowed on board!

Angela — Fri, 09/08/2006 - 14:50

Angela - We contacted TSA HDQ and they confirmed that moist towelettes, baby wipes, etc. should be allowed through the checkpoint. On occasion the Federal Security Director (FSD) at an airport may make a decision to the contrary on a local basis. When that happens and we find out about it, we report it to TSA. Most discrepancies get fixed once we do, but sometimes TSA allows its FSDs some latitude.

Could you let me know the airport(s) and date(s) of travel involved in the experience you describe?

Thanks, Edward...

Edward Shelswell White — Fri, 09/08/2006 - 18:29

My son has a problem when he flies. His throat blocks up and he can't breathe properly. His doctor told him to drink water as soon as he feels it starting. He has always carried a bottle on to the plane in the past,but now, of course he can't do this. The idea above of offering passengers water as they get on would solve his problem and make flying more comfortable.

On another tack altogether, I stood in line at the "A" gate for 90 minutes the other week, in my attempt to get one of the five "first Class" (i.e. exit row) seats. As one of the first three people in line I was selected for secondary screening and by the time that was completed, the exit rows were full. I may as well have turned up at the last minute, not got screened, and traveled more comfortably.

John Parkin — Fri, 09/08/2006 - 18:50

I am flying Southwest from Dallas to Baltimore next month on two separate round trip tickets due to the Wright Amendment. I have an hour stop in Houston both ways. I was wondering if I was still able to have my bags automatically transfered from the first flight to the second one when I get to Houston. Have never done this before. If not allowed I had planned to just carry-on my bags and just not pack any toothpaste..etc and just buy all that stuff when I got to Baltimore to visit family. Was just wonderin if I show both boarding passes at Love Field, if they would just transfer it so I don't have to claim it and then recheck it in..Might not be enough time for that
Thanks!

Aquila Coronado — Fri, 09/08/2006 - 21:06

Why not Fedex or UPS the bags ahead of schedule and pickup them up at your destination.
Earl

Earl Blanchard — Sat, 09/09/2006 - 04:44

I flew home on SWA on August 9 toting my water bottle, blissfully unaware of future restrictions. I never go anywhere without a water bottle. I am flying SWA again next month and I was hoping that the liquid ban would be lifted by then. Doubtful. I would love to be handed a small water bottle upon boarding the plane.

Sally Smith — Sat, 09/09/2006 - 16:17

To comment on John Parkin's experience concerning the gate search-My husband and I were in the same situation this past Monday evening at PBI. He was pulled out of line for the search but I was able to continue on and we ended up with the exit row seats. A woman farther down the line who was traveling alone was also stopped at the gate for a random search and was very upset because she had waited on line almost as long as us and then ended up boarding with the end of the B group. On any other airline this wouldn't be a problem because of assigned seats but as regular WN flyers know that A boarding pass is most important. Is there any thing that can be done to help in this situation?

Patty Biniek — Sat, 09/09/2006 - 23:01

We are flying to Detroit from Phoenix in several weeks. We always take a lunch packed in a small portable cooler. We usually take a small botle of ,ilk several sandwitches and fruit. I understand that we can't take the milk but what about the rest. The cooler has a icepack whcih we put in it to keep tings cool. We would hate to have secutity tell us that we can't take it on board. We all know that South west Airlines doesn't serv food on their flights so it's necessary to take one's own food on the longer flights.

Charles Kangas — Sun, 09/10/2006 - 00:03

I take several maintenance meds in pill form, so I keep them in one daily marked container to prevent carrying all the bottles. Do I have to have the bottles with me so prescriptions info is available?

Dixie — Sun, 09/10/2006 - 06:42

Am I allowed to carryon a inhalation Aerosol ?
14.7 grams
Combivent aerosol

Tom — Mon, 09/11/2006 - 13:45

I am curious is mascara a liquid? I know you cant bring liquid foundation but what about mascara. And lipstick as been allowed but has lip gloss? And I wear a lip stain that looks like a marker pen so it would have a liquid ink inside the pen would that be allowed?

Kasi — Mon, 09/11/2006 - 20:07

I understand the various ways and their justification that SWA is different from other airlines and have no problem with these differences with one exception "no assigned seats". I am unable to fathom what advantage the airline gains by not offering assigned seats. I do know the peace of mind gained by passengers who book months in advance because of seat requirements and regular non panicked boarding procedure when a passenger knows his or her seat is reserved.Please explain SWA's reasons for non-assignment!!!

Joseph Kelly — Mon, 09/11/2006 - 21:31

Liquid ban is another pain. Although I understand your comments are limited to waiting times, from the customer's point of view, it's not just the waiting time that matters. Stress level and convenience are also factors. With the new bans anxiety and incovenience are both increased.

And we should not take the cavalier point of view as one commenter responded that the public will "continue to [fly] as long as flying is the fastest form of travel." Many trips are 'for leisure' and thus are discretionary (as are most of mine). My guess is the success of the Ding Fares program bears witness to the discretionary nature of many trips. Any added inconvenience will undoubtedly have a negative affect on the decision to make a discretionary trip.

Baltimore is my home base and SWA's fourth busiest airport. But it is probably not a good example to use when it comes to checkpoint waiting times. I say this because the folks at BWI are in fact a lot more efficient at getting large (Very Large) numbers of folks quickly through the checkpoints than at the average airport. That efficiency will undoubtedly shine through even with additional carry-on restrictions. Likewise, if you take an airport which historically has been inefficient -such as BUF- one could argue that they will be even more inefficient with additional restrictions in place. Or even worse, if you truly believe these new security measures are warranted, what about if the inefficient airports get folks through just as quickly as before August 10th at the expense of security. That is to say they are less careful in checking for all 'security risks' because now they have more to check for - but the need to get people on time to their scheduled departure gate remain the same.

The other problem with the new restrictions are that the traveler has to come earlier because he's forced to check his bag if he plans to bring along some toothpaste for brushing his teeth, or if he plans to bring along any of 100 of other personal items that people normally travel with. Say for example the businessman who travels once or twice a week for a day trip with nothing but his briefcase in which he happens to carry a small bottle of mouthwash or an aerosol breath freshener. He now has to get up earlier to so he can check his bag. If it (security) wasn't such a serious matter, it would be laughable.

And then there is the cost involved. How long can Southwest continue to induce people to fly if with a $49 fare there is a security fee of $49? It would be like renting a car at the airport for $25 for a day, but having to pay $15 to take the Airport Authority's shuttle just to get across the street to the rental location.

And by he way Kasi, no you cannot carry on liquid mascara. Basically you should go under the assumption that ALL liquids, gels and aerosols are prohibited. Why? Because there are few exceptions. JUST BRINGING a prohibited item to a security checkpoint - even accidentally - is ILLEGAL. How many travelers do you think are aware of that law?

"You are now free to move about the country".

presonking — Tue, 09/12/2006 - 06:42

Hi Joseph,
Thanks for posting your comments. You may not be aware, but our CEO, Gary Kelly, has a posting here on the blog about assigned seating. That post has generated over 580 comments, with those comments running in favor of our current open seating by a margin of at least 3 to 1. You can go to Gary's post here, and I think you will find your answers in the comments. Our Customers are passionate about open seating. Keep in mind that no decision on this subject has been made yet, and we are looking at more options. The test in San Diego is finished, and we plan to conduct additional tests with open seating.
Brian

Brian Lusk — Tue, 09/12/2006 - 12:39

My husband and 2 toddler children are traveling on 9-18 from Chicago to California. Any suggestions to make traveling more convenient? We are bringing a car seat for 19 month old and a dvd player for enterntainment. My question is that my son is asthmatic and we have to bring a nebulizer. Is this a problem as well as the bringing his medication? Thank you for your help.

Babette Ensing

Babette Ensing — Tue, 09/12/2006 - 14:48

BACK IN MARCH OF 2002 I FLEW FROM HOUSTON HOBBY AIRPORT TO LAS VEGAS. WHEN i GOT ON THE PLANE AT HOUSTON I HAD FORGOTTEN MY CELL PHONE. I WANTED TO CALL MY PARENTS TO LET THEM KNOW I HAD MADE IT. ONE OF YOUR VERY KIND FLIGHT ATTENDANTS ( KAREN SIMS ) ALLOWED ME TO USE HER CELL PHONE TO MAKE THE CALL TO MY PARENTS. AFTER I MADE THE CALL TO MY PARENTS SHE TOOK THE TIME TO SIT BESIDE ME AND TALKED WITH ME UNTIL IT WAS TIME TO TAKE OFF. I NEVER GOT TO SEE HER AGAIN AND WANTED THANK HER VERY MUCH FOR BEING SO KIND. I WAS GOING TO SEND HER RED ROSES BUT MY MOTHER HAS DELETED HER CELL PHONE NUMBER FROM THEIR CALLER I.D. KAREN IF YOU ARE STILL WORKING FOR SOUTHWEST, THANK YOU SO VERY MUCH KIND LADY. YOUR TRULY, GUY E. MILLER

Guy E. Miller — Wed, 09/13/2006 - 08:52

I am an asthmatic. I usually carry my inhaler in my purse. I looked on TSA and they say no aerosols what-so-ever. and they dont list asthma under medical and special needs devices. I am wondering if I have to bring my big box (that holds 5 inhalers) with the prescription label on it to get my one inhale through security?

sdsnaggle — Thu, 09/14/2006 - 16:37

The makeup and gel prohibition is a real inconvenience and will be costly if for some reason it disappears from the checked luggarge. This is not your fault. It is the bad guys that have caused this. I would be willing to pay for a bottle of water on board just as I pay for an alcoholic beverage. I hope I can still bring candy and cheese crackers on board.

Belva Hess — Thu, 09/14/2006 - 17:20

A note about ice packs--
National Public Radio's _All Things Considered_ recently mentioned a company in Nova Scotia packing lobsters for its travelling customers. Pre-Aug.10, they used a gel-based ice pack. When the regulations went into effect, they started using ziplock-freezer (clear) bags of frozen peas. They're cheap, edible, and they reportedly stay colder longer.

source: Business Finds New Way to Chill Carry-On Lobster
http://www.npr.org/templates/story/story.php?storyId=5705299

Paul Burgess — Thu, 09/14/2006 - 18:24

TO THE GENTLEMEN WHO FOUND WAITING SO LONG IN THE A LINE WAS A WASTE, BECAUSE OF THE SCREENER WHO PULLED HIM OUT THEREBY CAUSING HIM TO MISS HIS ENTRANCE FOR A CHANCE OF THE "EXIT ROW", WE THOROUGHLY AGREE WITH YOU ABOUT THE UNFAIRNESS....THESE SCREENERS COULDN'T CARE LESS WHERE YOU SIT, NOR DO THEY CARE HOW LONG THEY TAKE TO SCREEN YOU...WE ENCOUNTERED A SITUATION ALMOST THE SAME...THE DIFFERENCE WAS AFTER WE WAITED ALMOST 2 HOURS IN THE FRONT OF THE A LINE, THE SCREENER WAS PULLING FOLKS OUT OF THE B,C LINE, THEN GAVE THEM FIRST "ENTRANCE" ON THE PLANE AHEAD OF ALL OF US...NOW, THAT TOO WAS UNFAIR......SO TRUST ME, SWA NEEDS TO WORK ON THIS.......DO THEIR SCREENING EARLY ENOUGH SO THOSE CAN GET BACK IN THEIR PROPER PLACE IN LINE IS THE ONLY FAIR WAY TO DO THIS.......

THE TSA AGENTS IN VEGAS ARE HORRIBLE....THEY TREAT THEIR CUSTOMERS AS THOUGH THEY ARE UNWANTED CATTLE...THEY TALK SOOOOOOOOOOOOOOOO LOUD ITS AWFUL........THEY HAVEN'T YET REALIZED THAT IF WE DON'T FLY, THEY MAY END UP BEING THE "UNWANTED" CATTLE.........

ON OUR LAST TRIP TO VEGAS, WE SAW AN ATTENDANT GET OFF THE PLANE WE WERE TO BOARD, GO TO ONE OF THOSE COFFEE PLACES AND GET A CUP OF WHATEVER, COME BACK AND GET ON THE PLANE WITH THE SWA AGENT AT THE GATE ALLOWING IT......SHE WASN'T STOPPED, NOR DID SHE THROW IT AWAY BEFORE BOARDING...SO, IN RESPONSE TO THAT SWA AGENT WHO SAID THEY FOLLOW THE SAME RULES.........."HELLO"...WE AND MANY OTHERS BEG TO DIFFER.........THEY OF ALL PEOPLE SHOULD LEAD BY EXAMPLE.....

NOT ONLY ARE FOLKS PAYING MORE FOR TRIPS NOW, BUT ALSO EVEN MORE BECAUSE IF THEY DON'T SEND THEIR BAGS THRU BECAUSE OF THE LIQUID GEL SITUATION, THEY HAVE TO SPEND MORE MONEY ON ITEMS WHEN THEY GET THERE...LUXOR IS THE ONLY HOTEL TO DATE WE'VE FOUND WHO FURNISHES ITEMS, I.E. TOOTPASTE, SHAVER ETC IN YOUR ROOMS......HOW GREAT THAT IS.........THE PALMS DOES FURNISH A NICE SHAVER AND THAT IS GREAT ALSO.........HOPEFULLY SOMEONE COULD DO A BLOG OF HOTELS WITH WHAT THEY ARE FURNISHING IN LIEU OF ALL OF THIS..(ALTHOUGH WE KNOW IT ISN'T THEIR PLACE TO FURNISH ANYTHING)................IT IS A GIVEN THAT ALL WOULD RATHER BE SAFE THAN SORRY, SO FOLLOWING THE RULES IS A MUST...BUT CAN SWA HELP US OUT WITH WATER AT THEIR GATES??????

BRINGING FOOD ON BOARD SHOULDN'T BE A PROBLEM FOR ANYONE...JUST KNOW " SOUPY CAN'T " FLY........

THANK YOU VERY MUCH FOR YOUR TIME.......HAVE FUN IN THE SKIES!!!

C.C. — Thu, 09/14/2006 - 18:26

I'm flying to Vegas the last week of Sept. and need to take a tube of cream that is a prescribed medication. Will I be able to take this on board or will I have to check a bag to take it? The TSA rules were a little unclear to me about this and I don't want to have a hassel at the screening.

Gregg K. — Fri, 09/15/2006 - 13:28

Personally, I am very happy with SW policy of no assigned seats. On other airlines, they let you choose your own seat, when you reserve on line, but not once have I benn assigned the seat that I chose. Why bother?
I am somewhat claustrophobic and prefer to sit in the first few rows of the plane. If I should be picked to be searched while in the "A" line, can my travel mate continue to board and save me a seat next to them?
SW is a no-noncense airline and I always fly SW. The first time I flew with them, from Cleveland to Midway, upon arrival I had only 20 minutes to catch a bus. The plane landed, went directly to the gate, opened the door and I was on my way, finding my bus with 10 minutes to spare. Have always had good experiences with SW and they will continue to be my airline. So, yes, I am nuts about SW Airlines.
Sincerely,
GJ Olson

GJ Olson — Fri, 09/15/2006 - 19:14

We recently flew from Pittsburgh to Orlando on August 9th, carrying all of our liquids/gels in our carry ons. Imagine our shock when we saw the news the next evening! We ended up leaving our liquids that were replaceable in the hotel trash can, and checking everything else. I will say that the lines to check luggage on August 14th were outrageous, but even with the "madness" the SW reps were very understanding, personable and efficient. Thank you

Vickie — Sat, 09/16/2006 - 00:11

I will be flying Oct. 5 returning Oct. 10 and have a question. One of my medications causes severe
dry mouth. I use a Mouth Moisturizer Spray. Can I carry it
on the plane? Do I need to get
a letter from my doctor? After 5 hours without it I will be lucky to be able to swallow, let alone talk!
Thank you for any advice.
"Nonny" Dickinson (age 71)

S. Dickinson — Sat, 09/16/2006 - 19:18

As a person who also always has a bottle of water with me, I, too would love the idea or being handed a bottle of water as I got on the plane.

But if this was too cost restrictive, I would also be willing to pay for it. After all, I would have paid for it at the store before bringing it to the airport anyway, so technically, I would not be out any additional money.

I suppose the drawback to this is the time it would take to collect money....... it could cause some flight delays.

I can easily leave my hair gel, toothpaste, etc. in my bag, but on flights, I need to stay hydrated.

Carrie :)

Carrie — Tue, 09/19/2006 - 16:06

I have found, as a frequent business traveler, that pre-pasted toothbrushes are very convenient. I was having a hard time finding these until I searched the web and then ordered some from dentakit. They actually do taste good and work well. I'll probably order more so I can get the free shipping next time.

Greg — Tue, 09/19/2006 - 16:10

I AM GLAD FOR THE OPEN SEATING. THAT WAY YOU NOT ONLY CAN CHOOSE WHERE YOU WISH TO SIT, BUT THE PERSON NEXT TO YOU. BUT WHY DO YOU LET PEOPLE WITH "B" TICKETS GO THROUGH THE "A" LINE? YOUR HAVE SURPERB FLIGHT ATTENDANTS, BUT SOME OF THE WOMEN ATTENDANTS COULD BE MORE FRIENDLY & HAVE A PERSONALITY. ESPECIALLY ON THE LONG FLIGHTS TAMPA TO LAS VEGAS & VISA VERSA. AREN'T YOU THE LAID BACK AIRLINE...YOUR "WOMEN" EMPLOYEES SHOULD REFLECT THIS. ALSO, YOU MAY WANT TO CHECK WHY IN THE PHILA. & TAMPA AIRPORTS WHILE YOU ARE WAITING INLINE, PASSENGERS LEAVE THEIR BAGS IN LINE~ LEAVE~ THEN RETURN TO THEIR ORIGINAL SPACE!

kay fischer — Tue, 09/19/2006 - 17:23

For those of you worried about bad breath once you've crossed that gate, just bring aboard apples (if you're flying out of California, that is, because of the state Agriculture Department restrictions on "importing" out-of-state fruit) or sugar-free gum! Floss or floss piks are also great to keep in your carry-on. :-)

Kelli Bond — Fri, 09/22/2006 - 01:54

Hi Southwest,

We will be going to Las Vegas on Oct. 14. My wife has Sjogrens Symdrone, which means she has a very dry mouth and dry eyes.She has to have water about every 10 minutes. Could I get a letter from my doctor to help me get some water on the plane. Please let me know what there is to do.

Thanks,

Louis R. DiBridge

Louis DiBridge — Fri, 09/22/2006 - 05:38

You have not had to check baggage in Houston apparently. Since the liquid change the wait time is well beyond 5 minutes, tray about 30 to 45 minutes and that is the skycap line.

S Baker — Mon, 09/25/2006 - 17:44

My husband and I flew from Orlando, Fl to Las Vegas the beginning of Sept. and I was very impressed. The attendents were very friendly and had a good sense of humor which made the flight comfortable.
I have Sjogrens Sydrome and need water all the time. I found by buying just be loading helpful and finishing it before loading, then as soon as I got on the plane. I chewed gum or sucked on hard candy till the attendents brought us water. I had no problems and can't undrstand why people are making such a big deal of it. I would rather obey the rules and arrive safe. I feel SW did a fantastic job and will be flying with them from now on. Thanks to you all for a job well done.

R. Hunsinger — Wed, 09/27/2006 - 09:43

I am a very frequent flyer with SW. I used to stand in my line, be it 'A' or 'B' waiting and waiting like being in a herd of cattle. Lately, I just wait till the end of my letter and casually saunter onto the plane. As a mostly single (alone) traveler, I can almost always get a seat wherever I'd like to sit. On those few occasions where I've ended up in the back of the plane, I've had the most delightful conversatons with your flight attendents and that alone made the flights memorable. thanks! bobbie henry, orlando

Roberta Henry — Wed, 09/27/2006 - 13:44

love the saunter -- life is like a box of chocolates and so is SWA you never know what story you'll hear, friend you'll make or lesson you will learn.
I tend to like the surprises I find on Southwest.

carroll — Wed, 09/27/2006 - 19:50

I flew from St .Louis to Las Vegas on August 8th. Like everyone else, I found that the world changed again (at least for flyers) on August 10th. I was headed for a large meeting of my professional fraternity, and I was the honorary chaplain for the meeting. I took time on the morning of the 10th to address the convention body and asked everyone to use good common sense, not to panic, plan ahead and follow the rules. I updated the members daily (because I am a big news watcher) and encouraged everyone to continue to stay calm. Many of us had been watching the local news and seeing the long lines that initially plagued everyone at McCarran and we were all more than a bit worried. I flew home on August 12, and heeding my own advice, left for the airport quite early (4 hours before my flight). I am delighted to report that from the time I left the hotel, to the time I arrived at my gate, only ONE hour had passed. Of course, that left me with 3 hours at the gate! The Southwest staff members were doing their best to keep everyone calm and as relaxed as possible under the circumstances. I am pleased to report that I arrived home safe and on time. Thanks to the staff at Southwest for making a bad situation tolerable!

Chris Grass — Fri, 09/29/2006 - 09:51

Recently half of my siblings converged in Tuscon. One from Dallas, one from Manchester, NH. We all flew SWA (me from Providence). I had to bring Fluff, lobsters on ice and Del's lemonade so I was forced to check my bags. I did encounter a longer than usual check-in in Providence. After check-in, we had to follow our bags to an xray machine and start the wait all over again. It all took about 30 minutes. Fortunately, by the time we got to the security for the gates, there was no line and we wisked thru. Because we got our boarding passes at home, we still were in the "A" group. I am happy to hear about the progress of the Wright Amendment because it will be so much easier to fly to Dallas to bring my niece her marshmallow Fluff - even if I have to check my luggage now.

Maria MacLellan — Fri, 09/29/2006 - 22:31

We flew Southwest for the first time last year going to Phoenix, AZ. After we boarded, I looked around for the movie screens. When I didn't see them, I asked the attendant about movies. She was so cute, she said, "Honey, Southwest doesn't show movies, we are sort of a budget airline. But in a little while, I'll come out and do hand puppets for you!" I can't tell you how much fun she made my trip! She kept everyone laughing for the entire flight. And even though she didn't do "hand puppets", we had a great flight. Just a little relief amonst all the negative comments.

Pam Goins — Sun, 10/01/2006 - 04:03

Several people asked about asthma inhalers. You made no comment. I have Reactive Airway Disease. When exposed to chemicals, I go into bronciospasms. Within minutes I turn blue. I'm not sure what would happen next without a bronchio dialator. I suppose I would get bluer, then black and die. We probably don't want to try that as a little science project.

I will be traveling in a wheelchair and with an assistance dog. What sorts of hassels will I face there?

Last question. What are the restrictions now on carry-on size?

Silvia Brooks — Tue, 10/03/2006 - 11:25

I, too, am asthmatic and just flew to Las Vegas and back this week-end. I had forgotten my rescue inhaler was in my purse and the woman asked me, when screening my purse, if I had an inhaler. I told her I had forgotten about it and yes, I have asthma. She said it was no problem but that I needed to declare it when I entered the line so that next time that's what I should do. For the trip back, I just put it in my checked luggage to stop any delay. Except for some long lines at McCarran, it was an enjoyable experience.

Janet — Wed, 10/04/2006 - 16:45

My husband & I flew to Midway August 7th and returned on the 12th. Worry about what would be going on on the return trip, but no prob. I packed a little differently with the new regs in mind. Got to Midway like 5 hours early because of rental car mis-scheduling on my part. It was even too early to check our luggage. Decided to try for earlier flight (already had checked in online). Stood in line briefly fo get to ticketing. I attribute the short wait to the fact that SW had every ticket station open - smart move! Dear dear lady helped us change our tickets to earlier flight, checked the luggage & we were happy campers. Thanks Southwest!

ALSO, flying from Dulles (IAD) to San Diego via Midway one way and through Las Vegas the other way. If I get our online boarding pass and am in A, will that be good for the second leg of my trip also when I change planes? Previously I have always flown non-stop ut of Baltimore (a 50 mile one way trip for me) so am so happy to have SW at Dulles. :-)

Or do I have to get a new line assignment?

Thanks.

Ann Feder — Thu, 10/05/2006 - 19:37

Hi Ann,
I'm glad to hear that your Chicago trip was a success. For your upcoming trip, you will need separate boarding passes for each flight, but the good news is that you can check in for both flights at one online. Just allow 24 hours ahead of the connecting flight to go online, and you should be "good to go."
Brian

Brian Lusk — Tue, 10/10/2006 - 17:54

Hi Sylvia,
Looks like Janet answered your question about inhalers. Many of our Customers use wheelchairs and assistance animals. Information can be found at the Travel Center section of southwest.com. Here's the link: http://www.southwest.com/travel_center/disability.html.

Information about carryon articles is also at the site: http://www.southwest.com/travel_center/baggage.html
Brian

Brian Lusk — Tue, 10/10/2006 - 18:02

flew to & from Vegas the end of Sept. I talke childrens liquid med (sudafed) as my body can't handle large doses of meds and I can regulate liquid better. So.....having my 4 oz bottle of sudafed in a sandwich bag (so if spilled, it wouldn't go onto my other items in my carryon, leaving Pgh was no problem, no questions, nice personnel. Leaving Vegas to return home was another story. Standing at the zig-zag line was Mr. "I'M IN CHARGE HERE" who was yelling, yes yelling, at passengers to put their items in quart plastic bags and if you didn't have one you could go around the corner and for 50cents buy one. He told me my small bag in my gallon size bag was unacceptable...but when I put the same item through the scanner, the nice young man on that end said that it was not necessary to put my meds in a plastic bag at all.........I told him perhaps someone should tell Mr I"M IN CHARGE to lighten up. I guess there are different rules within 50 feet of the line and the scanners...or perhaps MR IN CHARGE has a plastic bag concession going somewhere around that corner! :)

mary lou — Wed, 10/11/2006 - 01:59

We LUV SW and could tell you many great experiences we have had. The idea of getting a bottle of water (free or purchased for a buck) is a terrific one. When we flew interisland flights in Hawaii (not on SW), they offer you a small foil-sealed juice cup as you board, or a small bottle of water. I think this would be an ideal routine for the short hop SW flights like the ones we often take from Buffalo to Baltimore and Baltimore to Norfolk. The FA barely have time to provide service to the whole plane especially if we have a little rough weather. We are accustomed to picking up our own head sets, we could easily pick up a juice cup pr water bottle and a bag of snacks. Just a thought! Keep up the fantastic job of getting us from here to there.

Teresa Werth — Wed, 10/11/2006 - 11:22

IM GOING ON A TRIP IN NOVEMBER AND I WAS WONDERING IF YOU ARE ALOUD TO BRING FOOD ON THE PLANE?

SUSAN PROPER — Thu, 10/12/2006 - 15:11

Susan,
Yes you may bring food onboard, but you can't take liquids through the checkpoint. You may, however, buy liquids after you clear security and take them onboard. Here's the link to the TSAs web site page with the new rules.
Brian

Brian Lusk — Thu, 10/12/2006 - 16:11

I take perscription medicine. Do I have to bring the bottles or can I have the medicine in the divider containers and leave the bottles at home?

Alice — Thu, 10/12/2006 - 19:33

Alice,
here is the answer from the TSA web site:

Do prescription medication labels still have to match the passengerÃ

Brian Lusk — Thu, 10/12/2006 - 20:50

I found no change in security lines right after the no-liquid rule; however, now that gels and liquids are allowed, security check points are taking MUCH longer. You have to declare your liquids and, assuming not everyone does this, the TSA agents are scrutinizing every bag. They "caught" me with a forgotten half-ounce bottle of liquid paper in my brief case (after it had passed through security a dozen times.)

I fly almost every week from my home in Las Vegas to our office in Reno. Instead of having to check my bag, I just leave my toiletries bag at the Reno office. I already had two of everything anyway; allowing me to always have my bathroom essentials packed and ready to go. So now I just leave that little bag in Reno and can "carry on" every flight!

Donna — Sun, 10/15/2006 - 15:39

When will Southwest have flights to Canada? A very popular route is Phoenix to Calgary or Calgary to Las Vegas. With so many ex-pats living in the US (especially Phoenix) this route should be added to Southwest. Any chance?

Jared — Sun, 10/15/2006 - 16:42

I'll be flying out of Midway, Chicago in 2 weeks. I am taking insulin pins for diabetes and an electric nebulizer with foil packets of a gel for asthuma. Also, several perscritions in pill form. I know I need the perscription medical information. All medications will be in my carry on. Any thing else I need to know for a speedier check in? Thanks, Bill

William Denny — Sun, 10/15/2006 - 18:58

I was a round trip custormer on a flight from Portland, OR to Harrisburg,PA on another Airline. The Flight Attendant said that they had a person on the plane that was allergeric to peanuts. So no one was able to take any peanuts on board. I was for that as I was sure the person would suffer so I pitched out my bag of peanuts. As I changed planes in Detroit we were informed of the peanut problem so I didn't thinks to much about it as I felt this person was the same as on my orginal flt. Five (5) days later I was returning from my trip and yes, we were informed not to bring on peanuts. When we changed planes in Detroit we were given the same story.
That was four (4) flights that they did not pass out peanuts. We were not offered any other goody but we could buy one of their Boxes of snacks for $5,00. Now we know why we Fly Southwest every chance we get. I leave tomorrow on a Flt to Las Vegar and I bet they have peanuts on board.

Al Smith — Sun, 10/15/2006 - 21:53

How about plane crackers for those of us who can't eat peanuts, please.

Maralyn Jay — Sun, 10/22/2006 - 15:44

I'm flying in 2 days and am wondering if I can still carry my extra box of contact lenses since they are in a small amount of fluid in a sealed container. And I also agree that all customers should be given a complimentary bottle of water when boarding. The recycled air on airplanes dries out my sinuses.

Larry Reid — Sun, 10/22/2006 - 20:08

We now have one confirm # for a R/T flight. So why can't I print out boarding passes for a R/T? Meaning I can get boarding passes for the out bound and return flights at the same time using my confirm #.

Linda — Tue, 10/24/2006 - 01:23

I want to say thank you for being the Airline of choice. I love it when you get on a flight and the flight attendent team is actually in a great mood. Granted I have flown with them being in a foul mood. But for the most part they are great!! It makes for a wonderful day!! Thank you Southwest...

Elizabeth Birney — Tue, 10/24/2006 - 19:59

Is there something Southwest can do about two (2) frustrating common occurences in the gate area? The first, is to take the seats away from the boarding lines. This defeats the purpose of standing in line to board the plane. The second, is to police the passengers who decide to leave their bags unattended to save their place in line.

Rusty Steele — Wed, 10/25/2006 - 20:18

On a flight from Oakland to Las Vegas on October 26 I was appalled to see two babies, one 14 months and the other 4-5 months old, sitting on their mother's laps. The only restraint for these beautiful babies was their mother's loving arms. If the plane had had a sudden drop in altitude due to turbulence, which happens frequently on this flight due to the mountainous route, the baby could have become projected upward. If adults are to keep their seat belts on at all times while seated, why do we not have the same rule for our precious little ones and if there is a rule to restrain babies why is it not enforced?

Christine Mulligan — Mon, 10/30/2006 - 23:10

I know the name on the pills has to match the name on the bottle, but what if you use a Mon, Tue, Wed,,,,,,, container and take the pills out of the large bottles, can you use that? people asked that but you did not answer. You only told that the names need to match.

Ann Ricci — Tue, 10/31/2006 - 00:02

There is absolutely no justifiable reason to have open seating. Having people wait on lines for up to two and in one case I waited three and a half hours (the in coming flight was delayed). There are only so many seats on a flight and preassigned will not change the amount of seating!! I can only assume the reason you have open seating is so that to make sure everyone is there early and you have no waiting for last minute stragglers. If this was such an efficient idea why have not all the arilines done it??? Also your policy of not being able to book flights more than two or three months in advance makes no sense either. Most airlines will book almost a year ahead.

R. Varello — Tue, 10/31/2006 - 22:36

Hi R. Varello,
I am sorry that you missed the two posts on the blog about assigned vs open seating. If you will go to Gary Kelly's first post, there are about 500 reasons why Customers prefer open seating. That doesn't mean we will never change, but our Customers are very outspoken about keeping open seating. Gary recently posted a followup.Ã‚

Brian Lusk — Tue, 10/31/2006 - 22:59

On our recent flight from Nashville,TN to Tampa, we took my father who is 82. He uses a wheelchair and the attendants were very helpful in getting him on and off the plane. Very pleasant, also.
I was also very thirsty by the time the refreshments were served and UPON REQUEST the attendant gave me a full can of diet drink. Otherwise you get 3-4 ounces over mostly ice. That is probably enough for many people, but not for me (meds cause dry mouth).
I love SWA and plan to fly with "you-all" many more years.
DIXIE SELBY-WHITLEY

DIXIE SELBY-WHITLEY — Sat, 11/04/2006 - 05:00

I want to know how you choose who is featured in your SWA Magazine Frequent Flyer stories? You always seem to pick guys. :( There are a few of us executive women out there that deserve a feature now and then! I have had various flight attendants that recognize me on my many journeys say that I would be a great pick for the inflight magazine but no one seems to know how they find that person. My 12 yr old son and I live in Sacramento, My husband and stepdaughter live in Phoenix, and we have a Vacation Home in Tahoe. I am the National Manager for a 6th generation smaller but well known winery and all of our staff and regional managers usually only fly SWA. We ALL carry Southwest airlines Visa cards ( I am sad that I do not get the flight credits for the money spent, wish you would change that) So you see there are women executives out there " roaming about the country" too! I use SWA as much as I drive my car. I made the desision to remain in Sacramento due to my job, ONLY because SWA has made it so easy for me to "Commute " home to see my husband once in a while, ;-) and not have to give up any custody of my son.....We are all one big happy extended family thanks to SWA, Thanks!

Tracy — Sun, 11/05/2006 - 14:44

Hi Tracy,
I don't know if you have seen this month's "Freedom Story" in Spirit, but we feature a woman executive with a similar story to yours. Rest assured, I will share your post with Colleen Barrett, and we are honored to play such an important role in your life, your family's life, and with your business.
Brian

Brian Lusk — Mon, 11/06/2006 - 18:11

I'm a frequent flyer, have been for years. I don't like the open seating, never have. Travel is stressful and standing in line wondering if you'll be stuck in the back of the plane in a middle seat makes it even more stressful. I'm retired now and will be traveling more. I don't know if I want to continue to stand in line for hours waiting to board. I will have to start to look for a way to travel that's easier. Through the years the flight attendants are becoming just like all the other airline's employees. What happened to their singing and having fun that set them apart ?

Pat Daly — Wed, 12/13/2006 - 17:52

I am flying with 2 children that have never flown before. they are skeptical and nervous. Our party is of 4 will we beable to sit together? Our whole traveling group has 10 people.

claire — Mon, 01/15/2007 - 22:25

I first flew Southwest from Fort Lauderdale to Las Vegas in Movember of last year and couldn't have been happier, Erin one of the attendants was so bright and cheerful, I swear if the wings fell off she would have been smiling and joking with us, probably telling us Southwest doesn't need wings or something like that.
I found if you follow all the "rules " you breeze thru security, I just put all my loose items in my carry on bag so I leave little to take out of my pockets and collect on the other side. If its a long flight I pick up a sandwich for the plane at one of the counters in the secure area.
If i'm not checking baggage ( I usually do) I just buy some travel size toiletries when i get to LAs Vegas and just leave them behind less than $5, All I carry are my razor, toothbrush and hair brush

My second experience on SWA was just as nice, I flew again to Las Vegas in mid January and it was a smooth trip. This timeI used the SWA vacation package and it was very smooth ( I did have my doubts at first) I compared what I could get booking seperately on my own and the package was within a few dollars of what I could do on my own. I just wish I could book flights further out than is now allowed, I have reservations for Las Vegas again in November and have everything booked except my flights...but Southwest is still THE way to go...

Capt Bob Merten — Sun, 02/11/2007 - 05:35

A feedback link would really be helpful. It took me about 20 minutes to find that SWA didn't accept e-mail, and then another 5 or so to find this blog. All so that I could give you a heads-up about a website error. But the main heads-up turns out to be that SWA doesn't make feedback easy...

Anyway, there's a problem on the page:
http://southwest.com/travel_center/travel_alert.html
which states:
"Effective Tuesday, September 26, the TSA is adjusting the ban on liquids, aerosols and gels."

Note that there is no year specified for TSA's change. That's an omission by an unseasoned writer who doesn't yet know how to consider the reader's point of view.

Only because SWA is by far my family's favorite airline have I gone to the trouble of writing. Please do everyone the favor of making it easier to figure out how to report website problems.

Evan Rosen — Thu, 02/22/2007 - 06:34

Hi Evan,
Thanks for the kind comments. I have contacted our southwest.com Team to add the "2006" to the gate. With all due respect, they aren't unseasoned writers because the initial posting was late breaking news, and at the time it went up, we were unsure of the length of the TSA's liquid ban. Now that it is a "way of life" we should have gone back and modified the posting.
Brian

Brian Lusk — Thu, 02/22/2007 - 14:41

Early in Feb 2007 I flew from kc to las vegas, the flight was great. Here is my question as I am flying to nashville later this year for another Red Hat activity. On my feb flight I wore my large red hat. I would rather carry it in the large hat box for safe and comfy transport of the hat. I have not been able to find the maximum dimensions of a carry on. Would you please advise so I will know if I need to wear my hat again. Thanks in advance.

E Carlton — Sat, 02/24/2007 - 19:14

My comment is I always bring a bag of Candy to give the Flight Crews for all their hard work. They never get appreciated. So, this is my one thing I do for the crew.
And now that has been taken away. So, now I drop it off when I check my luggage. Maybe they get it maybe not. But I feel better knowing that I tried anyway.
thanks for all ya'll do!!!
Ruth

Ruth Anderson — Thu, 03/01/2007 - 15:26

My wife and I will travel to Las Vegas on SW airlines in May.(non stop) What about food arrangements on SWA ? RSVP Thanks

U Spiva — Fri, 03/02/2007 - 10:53

IM TAKING A FLIGHT TO ORLANDO ON MARCH 8TH, AND I HAVE FOUR PRESCRIPTION BOTTLES OF LIQUID MEDICATION TO CARRY-ON, ALL BOTTLES ARE IN MY NAME,WHICH IS THE SAME NAME ON TICKET, WILL I RUN INTO ANY PROBLEMS? THE BOTTLES HAVE LESS THEN A HALF OUNCE OF LIQUID IN EACH.IM A FIRST TIME FLYER AND BEEN REALLY CONCERNED ABOUT THIS BECAUSE I CANNOT GO AWAY FOR 6 DAYS WITHOUT MY MEDS, AND I BOOKED MONTHS AHEAD WITH RESERVATIONS.
WORRIED IN BALTIMORE

michele — Mon, 03/05/2007 - 14:38

I am taking a flight from BOI to PHX on March 23. My concern is not liquids or anything like that, but my concern is a wedding dress. I am getting married in a different state and do not want to take the risk of it getting lost in check in (my luck has been to loose every check in baggage i have ever brought). Yes it can be folded into the size of the carry on bin, but would preffer not to. Somone was telling me that if you call ahead of time they can work something out.. I did, and go a rude response.... Can you help me? This is important that it gets there with me unfolded? Possibly on my lap?

Emily Sheffield — Wed, 03/14/2007 - 14:50

I'm flying for the first time in several years, leaving this Sun. Are the 'new' liquid bans still in place? From what I can tell, I can carry shampoo, saline solution, toothpaste, etc, but have to check it?

Also, due to alergies, one ear is completly stopped up, and has been for 2 days. I'm a scuba diver, I know how to clear my ears, and have had no luck. Should I be worried about flying, is there anything a doctor might be able to do?

BLarson — Thu, 03/22/2007 - 22:39

As to liquid restrictions, can I take hair spay if I put it in my checked bag?
Also liquid makeup?

Claudine Ramsperger — Sat, 03/24/2007 - 20:41

The oNLy "good thing" about having to fly somewhere that Southwest doesn't go to -- other than getting to spend a (mostly free) week @ Little Dix Bay on British Virgin Gorda, reconnecting with family and celebrating my husband's 50th birthday -- is that by the end of our round trip via AnyOther Airline, we are once again fully cognizant of just how many reasons we have for LoVing to fly SWA:

* OPEN SEATiNG - It's NoT difficult, folks! Just GeT ON the plane, then SiT the *%^&* DoWN, please!!

* Flights go where we want to go, when we want to go there -- and because the fares are consistently structured (i.e., 30-day/14-day/7-day Advance Purchases) @ such reasonable prices (even pre-Ding!, SWA made sure to let us know whenever we deserved Special Fares) that we just build our itinerary accordingly: e.g., when Islip, L.I., was added, we flew there from Dallas to spend a weekend with friends @ Fire Island before commuting back to NJ by train for a family reunion "Down The Shore."

* Rapid Rewards - Never was a name so aptly chosen (although I did recently find my original Company Club Card stashed in a box of sentimental treasures)!

I've been flying SAW ever since 1980, when I moved to Dallas as a newlywed and landed my 1st post-collegiate full-time job. My inauguaral assignment as a brand-new Associate Editor @ TEXAS HOMES magazine was to attend a symposium on the Architecture of O'Neill Ford -- in Austin, TX, on the Friday and Saturday of Texas-OU Weekend. As anyone on either side of the Red River can attest, that's a level of hoopla that will either kill you or cure you, but I came home hooked for life on Southwest.

When I flip-flopped my career choices midway through the '80s in favor of turning pro as an equestrian -- with freelance writing/editing on the side -- SWA proved to be just the ticket for affordable horse-hunting junkets plus regular bookings for out-of-town clinics.

But my ReaL "Love affair" with Southwest Airlines didn't start until I'd graduated from my "starter marriage"...and met a guy in Houston who just happened to be the DJ/VJ @ the horse show crowd's favorite dance club, Rich's (2401 San Jacinto; 25+ years & STiLL the most festive place in town). For most of the next decade, I commuted almost weekly -- sometimes via my trusty (and VeRY high-mileage) series of Volvos, but usually via SWA: "Love to Hobby; Hobby to Love!"

Thanks to SWA's sensible system of totting up trip segments rather than miles flown, I was able to wing my way to from the riding ring to the dance floor every weekend -- and back again in time for my Tuesday AM Ladies' Lesson.

My Houston guy and I also flew free every year to visit both of our families, mine back East in NJ (via Islip or Philadelphia, depending on which friends were were planning to visit enroute) and his up North in Michigan (via Detroit Metro, of course) for birthdays, Thanksgiving and/or Christmas -- and in 1994, we celebrated the Yuletide weekend by flying to his hometown for our wedding.

After the ceremony, we all went out for a big family/new-in-laws dinner followed by one memorable night "Ãƒ

Betsie Bolger (Mrs. Jon Mott) — Sun, 04/22/2007 - 15:58

I only fly a couple of times a year (every six months), in the summer and during the Christmas season. I have to reacquaint myself with all the updated restrictions, etc.. I would greatly apreciate it if Southwest would offer a courstesy 8-oz. water botlle upon boarding a plane!

Olga Diaz — Fri, 05/25/2007 - 20:25

Hi Olga,
Things have improved since this post was written. Customers may now purchase bottled water and soft drinks after they pass through security, and these items are allowed on the aircraft. In addition, the Transportation Security Administration is allowing small amounts of some liquids and gets to be carrried in plastic bags through security. For the current info, please click here.
Brian

Brian Lusk — Fri, 05/25/2007 - 20:58

Hey, I have a question. I will be using south west to go to Washington D.C. so my carry on would be a small lugage since i am only staying 3 days and two nights. I would also be bring a purse. Would that be two carry on items or just 1 which is my luggage of clothes.

Ruby — Fri, 05/25/2007 - 22:06

Ruby, you are allowed one carryon bag and one personal item. A purse is considered a personal item, so you will be fine.
Brian

Brian Lusk — Tue, 05/29/2007 - 19:10

I just traveled with SW from Portland to Reno. I haven't flown in a long time. I did not realize liquid makeup, creme medication antiobiotic, and perfume spray bottles were not allowed to be carried on. I had recently fallen and was wearing a hinged knee brace. I had all my toiletries and meds and perfume in a see through zipped plastic carryon and put it in my carryon extra purse. Of course I range all the bells. Portland airport TSA staff allowed me to keep my perfume and makeup, so I didn't give it much thought. They were reasonable and could see what it was. I was thoroughly checked and wanded, etc. (I did not mind, and staff was really very nice). Leaving Reno, I did put my perfume bottles in my check on luggage and the rest of my makeup, medicine, even mascara wand in my see through zipped plastic makeup bag. I thought I was okay, but when checked through the security, of course I was stopped. However, I got really chewed out by a man TSA security person when he went through my small carry on with the see through makeup bag. He told me that I should have had it in garbage zip lock bags for each liquid type item. I told him I though what I had was sufficient and didn't realize or understand and I was sorry. Three or four times he told me and I kept telling him, I just didn't realize and that Portland security had let me go through with it. He said "This isn't Portland, this is Reno" we do things differently here. He finally decided to let me keep my stuff, while a lady finished checking my body out, shoes, hands, feet, etc. I was nice and kept positive and cooperative. I thanked her. She said not everyone was as nice as I was about it. I like to think that my attitude and honesty kept the young man from throwing away about $400 dollars worth of perfume, medicines and toiletries. Wow, did I learn a valuable lesson. I was supprised at how tough he sounded, but I am trying to understand. I am 6l years old and I don't think I even vagualy look like I could be a terrioist. I don't understand why liquid makeup and perfume would be a problem or neosporine. At any rate, I am thankful he didn't throw out my stuff and that Portland was also reasonable and didn't throw my perfume out. They did mention it, but let me go through in Portland.

My one surprise however was to see that I had my sister's boarding pass and my drivers license and the first security guy didn't see it prior to my being searched. They also let my sister go through the line with my boarding pass and her drivers license in Reno. I WOULD THINK THAT IT SHOULD HAVE DEFINITELY BEEN CAUGHT MORE THAN A BOTTLE OF PERFUME OR NEEDING TO PUT YOUR STUFF IN A SANWICH ZIPLOCK BAG. i DID HAVE IT IN A CLEAR ZIPPED COSMETIC FOLD OVER TYPE BAG.

WERE IS THE COMMON SENSE IN THIS TYPE OF THING? I AM REALLY LUCKY AND GRATEFUL THEY DID NOT THROW OUT MY STUFF AS IT WOULD HAVE BEEN FINANCIALLY DIFFICULT TO REPLACE ALL MY CARRYONE STUFF. I THOUGHT I WAS BEING SMART IN HAVING IT WHERE THEY COULD SEE EXACTLY WHAT I WAS CARRYING ON, WHAT A JOKE.

I REALLY HADN'T SEEN THE NEW RESTRICTIONS WHEN I GOT MY TRAVEL DOCUMENTS, BUT I AM GLAD SW AIRLINES DOES SUCH A GREAT JOB.

I DON'T LIKE THE UNASSIGNED SEATS AS I WAS TRAVELING WITH SOMEONE ELSE. WE DID GET TO SIT TOGETHER GOING, BUT NOT COMING HOME. I DON'T LIKE THE UNCERTAINTY OF NOT KNOWING WHERE I AM GOING TO SIT, HOWEVER IT IT KEEPS COSTS DOWN THEN OKAY, BUT I AM NOT SURE HOW YOU CAN TELL ME THAT IT DOES.

I LIKE THE IDEA OF A BOTTLE OF WATER TO EACH PASSENGER MAYBE GIVEN AT THE GATE PRIOR TO BOARDING, SO HOSTESSES DON'T HAVE TO DEAL WITH IT.

A PEANUT OR CHEESE CRACKER TYPE ITEM WOULD BE NICE IN ADDITION TO PEANUTS FOR A CHOICE. IT TAKES A WHILE FOR DRINKS TO BE SERVED AND YOU GET A SMALL CUP, THEN THEY ARE PICKING UP BEFORE YOU CAN REALLY GET IT DRANK.. THEY SHOULD ALSO GIVE PEANUT SNACK AT DOOR AS YOU BOARD TO SAVE TIME.

I WOULD LIKE TO SEE DRINK CUPS BE LARGER IF YOU AREN'T GOING TO GIVE OUT THE CAN OF COKE, ETC.

ALL IN ALL, SOUTHWEST DOES A GREAT JOB AND I WILL KEEP FLYING WITH YOU. THANKS, CAROL MAY

Carol May — Thu, 05/31/2007 - 08:41

Years ago I used to be able to get a boarding pass two hours before and get an "A" boarding pass where I could seat in front of the plane. Now I get there two hours before and I get a "C" boarding pass that puts me in the back of the plane. How can I get an "A" boarding pass, and be able to seat in front of the plane?

Frances — Wed, 06/13/2007 - 13:02

Frances:

You can now get your preboarding group on the southwest.com website during a specific timeframe before the flight. I'm sure that's what most of the folks in the A and B groups did. I trust someone from SWA will have more info.

Paul T. — Wed, 06/13/2007 - 17:03

Frances,
Paul is right. You can check in at southwest.com 24 hours prior to your flight time. In addition, you can even check in with a wireless PDA device, like a BlackBerry. For more information on online checkin, click here.
Brian

Brian Lusk — Wed, 06/13/2007 - 18:22

I will be traveling with my family on July 4th. It has been quite awhile since we have flown. We booked our tickets on line so I have no "actual ticket" in my hand. Do I need to get these tickets off the website before I go to the airport or can we get them down at the airport and is it before or after the security checks? Thanks for your help

Joan M. — Mon, 07/02/2007 - 13:58

Joan,
All you need to pass through security is the boarding pass(es) for the current day's flight. You can check in online at southwest.com up to 24 hours before your flight time, and print out the boarding passes, and you may also use the kiosks in our airports to check in.
Brian

Brian Lusk — Mon, 07/02/2007 - 15:01

I was reading some of the comments about your tickets.. I am to understand that if you make your reservations online you will have ticketless tickets and you can get your boarding passes online 24 hours beforew flight, but as we have a small group traveling we have a pkg of fly and drive, we have paper tickets and with those we cannot do our boarding passes online 24 hours before the flight..Is this correct? I was told that we could go to the airport 24 hours before the flight and get our boarding passes..
Also as I have never flown with SWA I have been looking for your restrictions on drinks being brought onboard like (bottle water)..Is it a yea or nay..
I would appreciate any insite that you can give me to pass onto the other members of our group..
Thank you

Doris Bish — Tue, 07/31/2007 - 01:48

Like the other wedding dress comment posted, I was told to call ahead, and when I did, I also received a rude response. I am very worried about how my dress will be handled. Other brides that have flown on other airlines rave about the treatment they receive. Given that SW has only responded rudely, I am VERY worried about the day of my flight and am stressing about other modes of transportation. Please let me know what to expect and if I should find another way of transporting it. Thanks!

Andi Rockwell — Mon, 08/13/2007 - 15:21

I am flying SW next month to Vegas for my wedding. I'm also having the same issues getting information about carrying on my wedding dress. Do they have little hooks to hang the dress on or something like that? I have heard wonderful things about SW, and I'm excited to be finally flying SW. However, I am worried about what to do about my dress.

Julia — Wed, 09/12/2007 - 03:51

This past July was my first flying experience with SWA. I don't know if I will fly with SWA again due to non-assigned seating. I flew from Chicago to San Jose California roundtrip and seen people left behind due to the planes being overbooked with no seats left. I was lucky that I had A passes both ways but it was not that way for quite a few others. If SWA would change their policy to assinging seats I think there would be many happy SWA travelers.

John — Thu, 09/13/2007 - 17:42

Re: Fluids on Flights.
My daughter found this approach to work very well. Bring an EMPTY, opened water bottle through the TSA security check-in. Fill the bottle up at any convenient water fountain inside the secured area. Drink your water on board to your heart's (and kidney's) content. Everybody wins!

Cody — Thu, 10/11/2007 - 18:14

southwest rocks!

joy — Sat, 11/03/2007 - 17:04

At 67yrs. we have never flown,What about our medications? and any suggestions for us? Leaving 11/14 From BWI to Fla. Thanks joanne and Dan

dan newkirk — Wed, 11/07/2007 - 23:05

How about candy for a dry mouth ,good for popping ears too,Kathleen

kathlen — Wed, 11/14/2007 - 18:43

how about candy instead of salty snacks

kathleen — Wed, 11/14/2007 - 18:44

If you found a Blackberry curve in an orange gel cover at Houston Hobby airport, Sunday, November 18, please email me. You can keep the phone. I just need the SIM card.

Thank you,
Chera

Chera "skye" — Mon, 11/19/2007 - 22:57

I am so disappointed in the recent change to your seating policy regarding children. I booked a Southwest vacation package trip to Disneyworld in July (we leave tomorrow) SPECIFICALLY based on your "board ahead" policy with young children. Now I am stuck with paperless tickets which I can't check in online with and the awful anticipation of coercing other passengers to move so that I can be seated with my 2 and 3 year old children. Thanks a lot for the family support. We take 3-4 vacations per year. After this week, I doubt you'll see us on one of your flights again.

Dawn Shadron — Tue, 11/20/2007 - 15:58

Hello,
I am flying from LA to Dallas in August to go back home for my wedding. Is there a garmet closet or somewhere I can hang it up on the flight? I have seen business men request to do the same for suits. Is is not a very "puffy" dress, so should not take up that much space. Please advise! I called Customer Service and could not get through. I love SW, but I do have to agree with the other postings, I have been disappointed at how rude some of the people on the phone are...

Jessica — Thu, 06/11/2009 - 09:14

Hi Jessica
I am sorry to say that we don't have closets on our aircraft. Many times, brides to be, lay their dresses on top of the other bags in the overhead bins.
Brian

Brian Lusk — Thu, 06/11/2009 - 13:05

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