Working in Customer Relations is a unique experience.
No two e-mails or telephone calls are the same. A few weeks ago, I received an
e-mail from Captain Peter Lindblom of the New Orleans Fire Department (NOFD)
who told me about the NOFD’s relationship with the New York Fire Department
(FDNY), which started after September 11, 2001. New Orleans firefighters
traveled to New York to help their brethren, expecting to spend their time
doing manual labor at Ground Zero; instead, they did their part and showed their
support and solidarity by attending funerals of fallen firefighters from 9/11.
Ever since, the NOFD and FDNY have enjoyed an unparalleled brotherhood—one that
was made even stronger when the FDNY rushed down to New Orleans, lights and
sirens blazing, to help out after Katrina. The NOFD knows what it’s like to
need help, so after hearing about the damage caused by Hurricane Sandy along
the East Coast, they wanted to repay the favor to the FDNY.
Captain Pete’s story pulled on my heartstrings, so I called down to our
Communication & Strategic Outreach Department (where I was an Intern during
Summer 2011) and spoke to Laurel Moffat. Laurel was as excited as I was to have
Southwest help these hometown heroes make a difference by donating roundtrip
air travel for nearly 40 New Orleans firefighters to pay it forward.
Just a few weeks later On Tues., Nov. 27, NOFD firefighters boarded a Southwest
plane to New York with a final destination of Rockaway, Breezy Point, and Long
Beach areas, some of the hardest hit by the hurricane in late October. After
spending the night with Friends of Firefighters in Brooklyn, New York, the
Firefighters got right to work tearing up flood-ruined flooring and moving
heavy appliances; more importantly, however, they touched the hearts and made a
difference to everyone who crossed their paths.
One Rockaway resident stands out in my mind the most.
With tears in her eyes, she asked if someone could spare a few minutes to come
by her house, a few blocks away, and board up a few windows. She didn’t know
where else to turn. NOFD Captain David Nick immediately stopped what he was
doing and wrapped his arms tightly around this distraught woman. He knew just
what she needed—some reassurance and a big old hug. Four firefighters took a
break from working and shared their experiences with her including stories of
devastation after Katrina and stories of hope. Before the woman went on her
way, NOFD Captain Billy Shanks gave her an envelope full of money from funds
the firefighters had raised “shakin’ the boot” before the trip. Her
overwhelming reaction full of emotion is one that I will never forget.
Over the next three weeks, more than two dozen
additional firefighters will make the journey to lend a hand wherever they’re
needed. I can’t wait to see the positive impact they’ll make and the
forever-lasting memories and inspiration of hope they’ll leave behind. I am so
proud to be a Southwest Airlines Employee. We give from the heart and make it
possible for others to do the same. And, it all started with one e-mail.
Southwest Airlines is very proud to be a part of the
cleanup effort by flying in volunteers and through our support of the American
Red Cross. Keep your eyes peeled in the next weeks for a video about the NOFD’s
adventure; I just know you’ll LUV these guys just as much as I do.