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SOMETHING WE REALLY WANT YOUR “FEED” BACK ON

Mar 12 2009

Bloomberg news ran a story today headlined “Southwest Airlines may start selling food.”  While we haven’t made any decisions yet, the thought of food sales is one of many ideas we have been considering, and the possibilities are intriguing to us.Some of the initial online chatter made us curious about what you think of the idea.  Drop us a comment below and let us know your thoughts on inflight food service!

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Comments

Something like the old New York Air food (the flying nosh) would be worth a few bucks.

  • Speed (not verified) — 03-12-2009 at 04:57 PM

It would all depend on how it's priced. Are we talking grocery store, 7-Eleven or inflated airport concessions levels? More than likely, I will continue to bring my own food and use my drink coupons. : )

I don't mind SWA selling meal options as long as the currently served snacks remain complimentary on longer flights.

Will this require installing galleys on your planes? I would welcome food being sold on Southwest, but I'd be disappointed if fares increase despite charging for food due to the costs of retrofitting planes. Now that some flights are relatively long, it would be nice to be able to buy meals onboard.

  • Kumar (not verified) — 03-12-2009 at 05:47 PM

If you are going to sell mashed up sandwiches and a bag of chips for $5 forget it. It's an insult.

  • Anonymous (not verified) — 03-12-2009 at 06:02 PM

I say "go for it!" I would love the choice to purchase something on a long haul.

  • Andrew in Orlando (not verified) — 03-12-2009 at 06:43 PM

meh...

The all-in-one snack pack that we received CMH-LAS was pretty cool...quite satisfying considering the cost - FREE...

The carry-through snack tray (SFO-MDW) probably costs WN less...but it was certainly more awkward because we didn't know how much we could/should take...and no meat stick!

Offering actual meals onboard doesn't seem necessary to me...this article doesn't mention if it would be free or BOB...I guess either would be nice options. Depending on the cost, time of day, and length of flight - I'd probably bite (haha...no pun intended), but I don't see too much of a need to change the current setup.

  • Greg (not verified) — 03-12-2009 at 09:23 PM

southwest, there is a reason why people fly your airline! one of those reasons is because of the free snack boxes, peanuts, and drinks. this will not do well. do not become another lousy airline like american or delta who makes people pay $5 just for a small bag of chips, you guys are better than that. i love your airline, i wanna work for it when im older so lets not ruin that.

  • Ryan, a very concerned person! (not verified) — 03-12-2009 at 10:40 PM

Haveing Food on the long flights like from BWI to LAX or TPA to PHX would be good like Sadwitchs and cheps and.

  • Tim (not verified) — 03-12-2009 at 10:48 PM

Hi Southwest!

My family and I have been with you for years and we pride ourselves on the fact that you do not have hidden costs or frivilous cost. Seriously, I would prefer if you just made the bottom line a little bit higher than to give me miscellaneous charges. I am committed to you as a customer because of this fact. I believe that you are being targetted because you are the last company to not fold in, don't fold, you will lose the loyalty of your customer base, I mean why stick with Southwest if your just like the rest?

Don't do it, don't do it...as my friends and I often discuss the ridiculous state of traveling, I have REFUSED to fly the other airlines, boycotting this foolishness. Although, I was primarily a Southwest customer, I would go for the cheapest rate, now I just go directly to Southwest unless you are not going into my area and I am trying to get my friends onboard. I believe the majority of your customers respect that about you and you are the only airline that I know of that has committed to your customer base this way. I mean, we wouldn't know the difference and I would simply prefer if it were added into my bill, w/o telling me-you don't need to post it on my bill then people will complain; don't do it southwest, don't do it and why? why? why? advertise it on the news, without our feedback, at least advertise that you want to hear our thoughts on tv as opposed to saying it is going to happen. I hope you don't do it...Love you guys! I know times are hard, but I believe you will survive.
H. Fisher

  • Halima (not verified) — 03-13-2009 at 01:30 AM

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