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  southwest.com and Vamonos

southwest.com and Vamonos

As technology continues to evolve, so do our Customers’ preferences.  I know change is not always easy, but in order to provide our Customers with the Legendary Customer Service  for which we are known , we need to consistently modernize and update our systems.  Our Company is modifying our southwest.com web site functionality to make sure we are current with the ever changing world; and with this new transformation, our “Vamonos” page will temporarily be removed from our website.

Dieste, our Dallas’ based Hispanic ad agency, has created a temporary landing page that will replace “Vamonos” and direct our Customers to the English language web site or our specialized Spanish telephone line: 1-800-Vamonos (1-800-826-6667).   Our Spanish-speaking Customers are welcome to call this line during the hours of 7:00 am─1 am (CT), 7 days a week and a Customer Representative will be happy to help them with their reservations.

Thank you for your patience and support during this transition.

 

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Will Spanish-speaking CS&S reps be able to book web-only fares while the Vamanos page is offline, or is their role to assist Spanish-speaking Customers through the English booking pages?

Drew, like all of our Customers, we help them naviagate around the English web site.

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