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  The ABC's of Southwest Airlines' Corporate Community Affairs Team

The ABC's of Southwest Airlines' Corporate Community Affairs Team

I recently attended my first Corporate Community Relations Consortium meeting in San Jose, where corporate community relations/affairs professionals network and share benchmarks.  I left the meeting feeling a sense of pride for what these committed colleagues (representing Fortune 500 companies such as Yahoo, Intel, eBay, HP, Cisco Systems, and Adobe to name a few) collectively contribute back, not only to the Silicon Valley community, but also to the nation and even world.  I also left the gathering with an ear-to-ear smile, because I'm now a part of this special cadre of folks whose primary role is to help meet the needs of a community.

I joined Southwest's Corporate Community Affairs Team (CCAT) last June teaminden2.jpgwhen I transitioned over from Field Marketing, where I spent almost nine years of my Southwest career.  The CCAT's vision is to engage in high profile, local, and grassroots initiatives that positively impact communities we serve.  Our aim is to ensure that Southwest is a trusted partner and valued as a powerful source of influence among Internal and External Customers.  The CCAT efforts can be measured in three main impact areas: Leadership, community/social responsibility, and education.

You may be wondering, why does the work of these Freedom Fighter frauleins matter to our Customers?   

"Not only does Southwest contribute resources, but they also donate talent, time and creativity to the projects for which they commit."     

--Maudine R. Cooper, President and CEO, Greater Washington Urban League

"With our partnership with Southwest Airlines, we have been able to train hundreds of College age Latinas to lead their communities and prepare them for leadership positions as they complete their college degrees. Gracias Southwest for helping shape the future of America!"

--Marissa Rivera-Albert, President National Hispana Leadership Institute

Whether it's helping young leaders of tomorrow attend college through programs like the signature !Lazante! Travel Awards program; supporting advocacy efforts for social justice; or honoring our national heroes such as the Tuskegee Airmen, the Team contributes its time, expertise, and resources to connect Southwest with the passions of our multi-faceted communities.  We work collaboratively with other SWA departments, community leaders, elected officials, educators, entrepreneurs, and other influential organizations to help make a positive difference and to uplift, shape, and move our network of communities forward. 

Here's a snapshot of a few accomplishments from 2007:

  • Established and cultivated mutually beneficial relationships with more than 135 Community, Business, and Political based organizations in key cities, impacting local communities across the country.
  • Community Affairs served on more than 33 Boards of Directors in an advisory, membership, and committee chair capacity, placing Southwest in an influential position with key decision makers. 
  • Southwest was recognized with 30+ special recognition awards for our commitment to the communities we serve.  
  • Southwest received the HACU (Hispanic Association of Colleges and Universities) President's Award for Corporate Partner of the Year. 
  •   MANA National awarded Southwest Airlines the "Corporation of the Year" Award at its annual "Las Primeras" Awards Gala.

Now that you know a little CCAT trivia, the first person to correctly list the names of the small, but mighty group of six CCAT members featured in the picture, will win a $15 Blockbuster card!  Okay, READY, SET, GO!

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Comments

Here are my guesses:

Alessandra Ambrosio
Laetitia Casta
Selita Ebanks
Izabel Goulart
Marisa Miller
InÃ

What a great group of brilliant women!

Kim Delevett
Laura Nieto
Christine Ortega
Jackie Thompson
Karen Price Ward
Lidia Martinez

Nuts about Southwest Airlines? You would have to be nuts to take Southwest or any other airline because their aircraft cannot pass inspections.

Instead, Southwest kept flying aircraft that should have been grounded. I have read your blog and have not found anything related to the recent news about Southwest being fined for improper maintenance.

Instead of talking about all this fluff Southwest should be apologizing to the public. This article shed some light http://www.dallasnews.com/sharedcontent/dws/bus/industries/airlines/stor...

How about looking at Southwest? I read this story. After purchasing a ticket in November for a flight in December, notice was given to the traveler in March that they owed double what they already paid cash for. SW says the credit card holder stated they did not make the purchase, that their card was stolen. Now Southwest wants what they say the ticket cost and if they dont get it they are turning the traveler into collections. In an attempt to further research, the traveler was given NO information from Southwest about the card holder. The police in the area dont do internet scams less than $10000, so the traveler has no recourse there. Southwest states they only will give credit card information to a police department, but when a traveling advocate contacted Southwest on behalf of the traveler, they were given more information than the traveler. If Southwest knew in December before the flight was taken, why didnt they contact the traverler then that there was an issue with his ticket? Instead they let him fly, wait 3 months, then go after the traveler. If it wasnot a valid ticket why did they let him fly? Does Southwest enjoy making people pay 2 & 3 times for the same flight? Does someone get a high sending people to collections and maring their credit? This is wrong.

I love SWA. My family and I will sill choose them over the rest every chance we get. The consistent friendly customer service makes such a difference when we travel. So, there may have been some mistakes, but I am confident they will not be repeat mistakes. Looking at the long favorable safety ratings and on time flight records, Long term, SWA will still be the Airline business model to emulate.

Keep having fun! You certainly make my trips that way!

--Larry

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