An era has ended not only here at Southwest but in the airline industry as a whole. The current paper timetable that was released on June 28 is our last. Not only that, as far as we can tell, only Lufthansa will be left with a paper timetable. In fact, most of the other U.S. carriers eliminated the printed system timetable a long time ago. We held out as long as possible, but we found that very few Customers were using the booklets, and discontinuing their printing will save us money at a time when every penny counts. Another factor was that the books were growing into the size of small novels when we added additional existing connection opportunities for sale. There is also an environmental benefit by saving paper and reducing trash. Don’t worry, our schedules can still be accessed easily at southwest.com by clicking on “Travel Tools,” then “Flight Schedules,” or Customers can call our Customer Support and Services number at 1 800 I FLY SWA for flight information. So let’s take a moment to reflect upon the alpha and omega of Southwest timetables. The little one at the top is the front and back of our first timetable from June 1971. (I collected this on my first Southwest flight in July 1971.) At the same time, we also put out a more traditional paper schedule with flight numbers, but it is extremely rare.
Contrast the first timetable with our last one. For approximately the last ten years, our timetables have featured Employees from just about every area of the Company (that's Brian Bond below), and I have known a good number of these folks.
As I mentioned, this is really an industry-wide story, and the history of airline timetables is really the history of the airline industry. Those of you who are regular readers know that I am a huge aviation buff, nerd, geek, etc. Besides reading books and watching airplanes at the Amarillo Airport, collecting timetables was one of my first steps into the world of aviation, and I wanted to share with you some of those images to illustrate the rich history of schedules. One of the oldest timetables I own, is from the eve of World War II and is the Jun-Aug 1941 Latin America timetable from Pan American. The bold art deco cover reflects the ambitions of our first international carrier who besides the service throughout the Western Hemisphere, was also flying from the U.S. to Manila and had just started service from New York to Europe.
Even during the height of the war, airlines continued to serve domestic passengers and to print their timetables. The stylized DC-3 of Transcontinental and Western Air (TWA) September 15, 1944 timetable proclaimed the shortest and fastest coast-to-coast service (which still took almost a full day). Until the advent of the jumbo, each airline strived to have the fastest and newest aircraft.
Just four years later, this TWA timetable brags about 300 mph Constellation service. Sharp-eyed readers will also see that, with the addition of routes to Europe, TWA has become Trans World Airlines.
The April 26, 1959 Continental timetable is the oldest one that I collected directly from an airline (well, actually my Dad who brought it home to me). The ones above were purchased as an adult. This was Continental’s last timetable before they joined the jet age that summer.
My collection spans the world and goes behind the old iron curtain. For me it represents a repository of my dreams. For the ones that were current when I obtained them, they represent the possibility of traveling to places I had never been, to fly on exotic airliners, or to return to a familiar and favorite location. The older ones I purchased represent those great airlines and airliners of the past that will never be again. My boxes contain an honor roll of the industry. Successful carriers like Southwest, Lufthansa, and Alaska share space with carriers like Lot, Aeroflot, and Infterflug (from East Germany). And there are the once-familiar names that exist no more like Western, Eastern, TWA, PanAm, Swissair, and Canadian Pacific. But the timetables live on, representing a slice of 20th century achievement.



Comments
The paper timetables are exceptionally handy when one is at the airport and needs to change plans and reroute due to flight delays or cancellations. It also is handy for advance trip planning in that it provides a better overview than the website. WN suspended paper timetables a few years back, then returned them. Hope you repeat the process.
Michael J. Simons
To paraphrase General George Patton, "I'll drink to that--one aviation buff, nerd, geek to another"...
Nice collection!
I totally understand and appreciate the reasoning behind retiring the printed schedules, with the cost savings and opportunity to help our environment. I think Southwest already has its fares at the lowest possible rates for their customers, so I fully understand looking for other ways to cut costs in this economic environment. That's just good business!
I wonder if it's possible to update the online version more frequently and, therefore, keep it more up-to-date than the printed schedules were for our customers. I had a couple of occasions where the printed flights I selected were no longer available due to scheduling changes. Also, I hope customers will have access to the online version at the airport -- perhaps at SWA kiosks or Customer Service desks.
SWA NANA
Cheryl Hamill
GRAB YOUR BAGS! IT'S ON!
No better time to join our Rapid Rewards Program and take advantage of the benefits flying Business Select!
Check it out at http://www.southwest.com
I remember when Southwest would mail me each new schedule as it came out. This was probably the late 80's and/or early 90's.
I also remember when the schedules had prices in them. One price for departures M-F between 8:00 and 5:00 (6:00?) and another price for evening and weekend flights.
How about an iphone app with all of the connections for when we can't connect to www.mobile.southwest.com? (which still needs some work..)
I didn't even know paper timetables existed until now! Thanks for the interesting post :)
I haven't looked at a paper schedule in about 10 years so it is no surprise this is being elimated since you can get the schedule in many other ways. Phone, Internet, PDA, etc. I feel that paper schedules are a waste of money and paper. The money Southwest saves will hopefully go towards making Southwest profitable again which will give us all lower fares.
I'm dissappointed that this is Southwest's first blog post since one of your planes developed a hole in the roof mid-flight. You guys missed the opportunity to blog about it and provide more info to your customers about what happened and the investigation.
Daniel
Have the middle eastern and Asian carriers stopped publishing paper schedules? As of last December, you could still get one from Emirates and Korean. As for me, I donated my timetable collection to the SFO aviation museum. Anyone who would like to look at them can contact the museum at http://www.sfoarts.org/about/alm.html
Michael J. Simons: m.southwest.com has the schedules now.. it's pretty simple to get the schedule wherever you are now.. :)
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