I have been looking for the right place to make a customer comment. I would love to tell some one about employee with the first name of David.

Sorry I did not ask the attendant for his last name . She was sweet enough to give me his employee # 81417 and she also said he was a new hire. She gave my son a bag full of Southwest Airline peanuts which he shared with all my relatives in Arkansas.
Your new employee David made my layover a pleasant experience. Normally when I travel with my son who has autism I am on my guard always My son of twelve looks like a teen but behaves like he is six. He had 1 million questions for David . David smiled and answered most of his questions about 45 min worth while working. Me son showed him his pen a stewardess gave him on the last flight it had compass on it . David said "I wish I had one too'. He told my son the pen was special and hard to come by.
If you can find a pen for me can you please give it to new hire David and tell him thanks from a customer since 1995. Flt.# 49 MDW-LIT April 8 th 2007

I hate this airline. They over sell their flights. Their boarding is like a prison lunch line. They routinely lose luggage. They don't often have enough staff to cover their needs and passengers wind up in long lines and when they aren't through the lines in time, Southwest gives others their seats. In fact, in all the years I have been flying, and I'm talking about over 20 domestic and 15 international flights, my luggage has been lost twice--both times by Southwest. They may claim to have cheaper flights, but the inconvenience, discomfort, and lack of quality are no bargain. If you take flying seriously, try another airline. I'd recommend Continental as a first choice.