I had the chance this afternoon to speak directly with director Kevin Smith. I let him know that in my 18 years here at Southwest, I have never dealt with a situation like what has been unfolding in the last 48 hours. I let Kevin know we have refunded his airfare.

Categories: Customers

Posted by: Linda Rutherford | Feb 15, 2010 at 5:50 pm

Each morning I get a wonderful email from Audri and Jim Lanford which gives me significant happenings in history on each day of the year, along with an inspirational quote. I thought today's was worth sharing with you.

Categories: Flying, Under the hood

Posted by: Linda Rutherford | Jul 24, 2009 at 8:43 am

I was born in Norwood, Mass., learned to canoe and ice skate on Lake Hiawatha in Bellinham, Mass., attended Assumption Catholic School (uniform and all) for two years, and had my first taste of lobster at age four. I now live in Texas, but even though I'm not seeing the Charles River everyday, I think fondly of the architecture, food, people, and history that make Boston so special.

Categories: Airports, Nutty stuff

Posted by: Linda Rutherford | Apr 17, 2009 at 3:41 pm

Happy New Year.  This post from Linda Rutherford  will be our last new post until January 5.  However, we will still be moderating and posting your comments, so keep 'em coming.

I've talked before about my role on the Board of National Safe Place. I recently had the pleasure of hosting the first HEROES Awards ceremony in Louisville, Ky. This was an event to celebrate heroes who have worked tirelessly to make this world a better, safer place for children.

Categories: Southwest Culture, Working at Southwest

Posted by: Linda Rutherford | Dec 01, 2008 at 7:19 am