Nuts About Southwest

We spent Friday reminiscing about our award-winning blog history of five years.

From its infancy, Nuts About Southwest has always been a learning process and still remains one. At its core, Nuts is about letting Customers not only see behind the curtain, but tear the curtain down altogether.

We’ve said it a number of different times in a number of different ways, and now we’re saying it again: Southwest Airlines LUVs Denver!  Today marks the official grand opening of The Southwest Porch at Skyline Park, located in the heart of Downtown Denver.  The Porch is an outdoor lounge that will provide Denver residents and visitors alike with a relaxing venue to enjoy some Southwest

I had the chance this afternoon to speak directly with director Kevin Smith. I let him know that in my 18 years here at Southwest, I have never dealt with a situation like what has been unfolding in the last 48 hours. I let Kevin know we have refunded his airfare.

Each morning I get a wonderful email from Audri and Jim Lanford which gives me significant happenings in history on each day of the year, along with an inspirational quote. I thought today's was worth sharing with you.