Nuts About Southwest

Thirteen years ago my husband (then boyfriend) took me home to meet his parents. I’ll never forget walking into his house and coming face to face with…Bob Vila. Ok, it wasn’t actually Bob Vila, but with the beard and thick head of hair he looked an awful lot like him. Turns out that similarity wasn’t limited to looks.

Today marks a historic day for Southwest and our Customers. After many months of evaluation and development, Southwest is the first airline to test aircraft-to-satellite Wi-Fi technology!
 

If you've been on a Southwest flight, you've no doubt heard the Flight Attendant ask for change for a $20 bill. Well, those days are going the way of knee socks and penny loafers (did I just date myself?). Beginning September 9, Southwest will "flip the switch" and accept only credit and debit cards for beer, liquor, and energy drink purchases.

As a kid, I hated the summer Olympics. We had five television channels, and every single one of them showed the Olympics for three weeks straight. No Smurfs. No Looney Tunes. No Mr. Roger's Neighborhood. Just a bunch of boring adults doing boring things like running and swimming. I did those things every day and didn't understand why it was such a big deal to watch other people doing it.

Our salute to Colleen continues 

My most impactful encounter with Colleen was also one of my first.

I was relatively new to Southwest and very green, so the prospect of getting to work directly with Colleen was extremely exciting (not to mention nerve wracking).