Nuts About Southwest

Judge Smails: Ty, what did you shoot today?
Ty Webb: Oh, Judge, I don't keep score.
Judge Smails: Then how do you measure yourself with other golfers?
Ty Webb: By height. 

I wanted to provide you all with an update on how things are going since we launched the All-New Rapid Rewards program last week.  To say it’s been a crazy past week and a half is an understatement, and I know you all have experienced and expressed your frustrations with the launch of the new program and the challenges we have faced with the rollout. 

We know the last two days certainly have been challenging for you. Murphy’s law was an unwelcome Passenger yesterday when we had two, separate situations that affected our operations and web site accessibility. Through it all, our Employees did their very best to serve you, but we understand that many of you have had frustrating moments.