User Profile
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Drew |
| Certified SWA geek.
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News
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southwest.com and Vamonos |
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Will Spanish-speaking CS&S reps be able to book web-only fares while the Vamanos page is offline, or is their role to assist Spanish-speaking Customers through the English booking pages?
As technology continues to evolve, so do our Customers’ preferences. I know change is not always easy, but in order to provide our Customers with the Legendary Customer Service for which we are known , we need to consistently modernize and update our systems. Our Company is modifying our southwest.com web site functionality to make sure we are current with the ever ch |
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Food Flight! |
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The Turkey Cranberry sandwich is indeed Paradise Bakery's crowning glory. It’s no secret. I love food. And I’m happy I get to partake in it three times a day (and sometimes more). I also love traveling, so working for Southwest Airlines just puts the cherry on top of my sundae of a job. Since I started at Southwest, I think I’ve flown more in eight months than I have in my combined 23 years before. I’ve also seen a heckuva lot of airports. Categories: Airports, Working at Southwest Jul 24, 2009 |
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Our First Anniversary, A Look Back |
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Fantastic post and peek into the past! I cannot wait to see more.
It is interesting that in the first year Employees were already demonstrating industry leading productivity and being rewarded for that even in the absence of profits. Lamar Muse wrote the following in a June 1972 memo:
"In a recent issue of the Aviation Daily there was a short article attributing Continental Airlines' success to employee motivation. There is no question whatsoever that Continental Airlines is generally regarded by both other airlines and airline passengers as being the best of the CAB certificated carriers from the standpoint of service to the passenger and productivity of its employees. Therefore, I am sure you will be pleased to know that during Southwest Airlines' first year of operation, we provided our customers with a substantially more reliable service than Continental, and the productivity of each of our employees was, practically speaking, 100% better than that of Continental's [...]
Even though our passenger loads are not yet sufficient to produce a profit from our operation, our 195 employees have performed much better than any other airline in the world, and it is for this reason you will receive substantial increases in take-home pay effective July 1, 1972.
If each of you continues to perform in our second year the way you have in our first, and I know you will, no one including 'Brand X' will be able to stop us, and you may be assured that you will share in the rewards!"
As most of you know, last week, we celebrated our 38th Birthday on June 18. We had several big public and Employee events, starting with our annual Awards Banquet, to celebrate this milestone, and in a post later today, we will show you this year's Birthday Bash. There is no question that we currently are in a very difficult time for our industry. However, for our Original Employees, ou |
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Inflight Wi-Fi Update |
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Will the fee be per segment or per trip? I am curious whether a Customer on a direct flight will be required to pay twice.
On June 24, Southwest will begin a new testing phase for Inflight Wi-Fi on the four aircraft that are currently equipped with wi-fi technology. In order to match the price of our product with what the market is willing to pay, we will be testing a variety of price points. |
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My Peanut and I Fly Southwest Contest |
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http://www.flyertalk.com/forum/southwest-rapid-rewards/951975-my-peanut-i-fly-southwest-contest.html
One of the many things I love about mommy-blogging is the community. Moms love to talk with other moms about what they like, don't like and experience while navigating parenthood. |
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