(In the first installment, I outlined the need for Proactive Customer Service; in the second, we dr
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Being Proactive - The Next Generation of Customer Service, Part Five
By: Fred Taylor
Feb 20
2008
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Being Proactive - The Next Generation of Customer Service, Part Four
By: Fred Taylor
Feb 13
2008
(In the first installment, I outlined the need for Proactive Customer Service; in the second, we dr
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Being Proactive - The Next Generation of Customer Service, Part Three
By: Fred Taylor
Feb 06
2008
(In the first installment, I outlined the need for Proactive Customer Service. In the second
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Being Proactive - The Next Generation of Customer Service, Part Two
By: Fred Taylor
Jan 30
2008
(In the first installment, I outlined the need for Proactive Customer Service. Now, we will drill down a bit deeper to review the basics of how our Team works.)
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Being Proactive - The Next Generation of Customer Service - Part One
By: Fred Taylor
Jan 23
2008
In an everchanging world where public opinion is driven in part by consumer-generated media, the Customers' trust in Southwest Airlines is contingent upon our ability to deliver effective communications about a situation before, during, and after an issue goes public. Customers commit themselves to our Company when they sense that we truly care about their individual needs, and that our E
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