User Profile
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Fred Taylor |
| Name: Fred Taylor, Jr. (a.k.a. Freddo; Mr. MOM; and Hey? You!) Age: 35 Married to a trophy wife (Julie), and we produced four “angelic” children (Ben, Madeline, Olivia, and Zoe). Pets: Two ornery wire-hair fox terriers (Gipper and Gordie). Southwest Employee for almost nine (Wow, I didn’t realize it’s been that long!) years. Current Position: Manager Proactive Customer Communications Various SWA duties: Customer Service Agent, Supervisor, Manager; Customer Communications Specialist; and current position. Hobbies: Thoroughbred Racing, Bourbon Swilling, and Parent Stuff. Personal Accomplishments: Meeting my wife and graduating from college — the University of Louisville. Professional Accomplishments: Convincing Colleen and the rest of my Teammembers that I am trustworthy. Most embarrassing moment: Whenever I speak to Herb. Memorable moments: All of the entertaining experiences I’ve had with our Customers | |
News
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Being Proactive - The Next Generation of Customer Service, Part Five |
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(In the first installment, I outlined the need for Proactive Customer Service; in the second, we dr Categories: Southwest Culture May 03, 2008 |
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Being Proactive - The Next Generation of Customer Service, Part Four |
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(In the first installment, I outlined the need for Proactive Customer Service; in the second, we dr Categories: Southwest Culture May 03, 2008 |
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Being Proactive - The Next Generation of Customer Service, Part Three |
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(In the first installment, I outlined the need for Proactive Customer Service. In the second
Categories: Southwest Culture May 03, 2008 |
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Being Proactive - The Next Generation of Customer Service - Part One |
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In an everchanging world where public opinion is driven in part by consumer-generated media, the Customers' trust in Southwest Airlines is contingent upon our ability to deliver effective communications about a situation before, during, and after an issue goes public. Customers commit themselves to our Company when they sense that we truly care about their individual needs, and that our E Categories: Southwest Culture May 03, 2008 |
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Being Proactive - The Next Generation of Customer Service, Part Two |
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(In the first installment, I outlined the need for Proactive Customer Service. Now, we will drill down a bit deeper to review the basics of how our Team works.)
Categories: Southwest Culture May 03, 2008 |
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