Unforeseen weather delays--there may be some relief in sight!

There are two certainties about flight delays: They are unpredictable (both in reason and duration) and frustrating. Categories: Airports Posted by: Fred Taylor | May 03, 2008 at 12:19 pm

Getting Ready for the 2006 Hurricane Season

The hurricane seasons of 2004 and 2005 have left some nasty scars on the memories of Southwest Airlines Employees and Customers - not to mention on those ravaged areas of our country. Categories: Under the hood Posted by: Fred Taylor | May 03, 2008 at 12:19 pm

And They're Off!

At some point in life, everybody who thinks they're anybody will go to Louisville on the first Saturday in May to Categories: Posted by: Fred Taylor | May 03, 2008 at 12:19 pm

Thinking Like An Owner

I get asked by Customers, friends, family members, and associates what I think makes the service we (SWA Employees) provide unique.  When I say we are typically more proactive in our efforts to serve, I'm usually encouraged to explain how that is the case.  Inevitably, the conversation will circle back to the way any Employees views his/her duties and responsibilities.  In Categories: Southwest Culture Posted by: Fred Taylor | May 03, 2008 at 12:19 pm

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