Nuts About Southwest

As a Correspondent on the Outreach Team in Culture Services here at Southwest Airlines, my primary responsibility is to read and respond to all the compliments (fondly referred to as “LUV Mail”) that we receive.  I never tire of reading these stories and ensuring sure that proper acknowledgement is given to the Employee(s) being commended.

When you work in Customer Relations/Rapid Rewards (CR/RR) you can never say that you’ve seen and heard it all because you will always receive another “fetching” letter or telephone call that is completely unique.  For instance, in February of this year, I responded to the plea of someone who was "begging" to be allowed on a Southwest Airlines f