Nuts About Southwest

Recently, I had the chance to take part in what we call a “Hokey Day”.  The first time I heard about the Hokey, I immediately thought dancing or some form of weird body movement was involved.  Luckily for me that wasn’t the case, except for the part where my Coworkers were jumping with excitement over the fact that th

There’s a smell of something new in the air at the Detroit Metropolitan Airport. 

We have a new test underway, all in the name of improving the Customer experience.  If you've traveled through the Oakland International Airport recently, you may have noticed a new feature available to help expedite the baggage checkin process.  This new feature is called the Express Bag Drop, and here's how it works.