Nuts About Southwest

I know we hear that phase quite often, I'm guilty of saying it, but I've never slowed down enough to think about.  I just celebrated another birthday, and with each year that passes, you realize just how precious time really is.  If we're lucky, we may get to celebrate all the Holidays only 70 or 80 times in our life.  I'm not trying to sound like a downer, but when you rea

Over the past year and a half, I've been fortunate enough to be involved in a project that is focused on improving our Customers' experience with our boarding process.  This is another great example of how Southwest Airlines truly listens and cares about our Customers.  Enough to make changes for you.  So what am I blabbering on about, it's the hottest craze to hit our gate area in the San Antonio

As the war in Iraq continues, I'm glad to see TV shows celebrating those who have dedicated their time and, for some, their lives.  Too often we get so caught up in our daily lives that we forget the meaning of what these brave, often young, men and women do for our country.  One particular show told stories of our brave soliders fighting in Iraq.Ã

As I was visiting family over the last holiday season, I couldn't help but watch my 2-year-old nephew play with his toys. It was so cute watching him play with his shape sorter toy.