Archive

Archive for February 2008

CHEERS TO THREE YEARS!

By: John Drake jdrake

Feb 28 2008
It's hard to believe that it has already been three years since we began delivering our hottest deals directly to our Customer's desktops through DING! While it may be DING!'s anniversary, our Customers will be the ones receiving the gifts (no hard feelings, DING!). We're kicking off the celebration by offering three days of great DING! fares, plus the chance to win some awesome prizes by... read more

Fare News

By: Brian Lusk blusk

Feb 27 2008
Okay, I know we normally don't mention fares here at Nuts About Southwest, but these fares are pretty nutty--even for Southwest Airlines.  Check it out here. read more

Customer Appreciation Day - Ft. Lauderdale Style

By: Ana Schwager aschwager

Feb 27 2008
  If you happened to be flying out of Ft. Lauderdale/Hollywood (FLL) on a recent Sunday, you might have experienced some Southwest FUN while waiting on your flight. Team FLL spread a little SOUTHWEST SPIRIT as they played games, asked trivia questions, and gave away some great prizes. Provisioning carts were transformed into LUV carts that circulated the gate areas serving donuts, juice and... read more

One of Southwest's Many Faces

By: Brian Lusk blusk

Feb 26 2008
The New York Times recently ran an article about one of our Customers whose face you may have seen.  Terry Buchen is one of those lucky folks whose vocation and avocation are one in the same.  Read about his Southwest Airlines connection here. read more

Hotel California...and Nevada and Alabama and...

By: David Evans Jr. devansjr

Feb 26 2008
I ran across an interesting statistic the other day that I want to share with you. I have mentioned in past posts that I have spent as many as 211 nights in hotel rooms in a single year. Since I am now based in the city where I live, I average about 13 nights a month in someone else's bed (probably should have rephrased that). Anyway, in a recent month, Southwest Airlines purchased an astounding... read more

CONFESSIONS OF A GAME SHOW ADDICT

By: Bill Owen bowen

Feb 22 2008
Ever since I was a kid, I have been addicted game shows. Growing up, on the days I wasn't in school, I watched them incessantly. Some were totally silly, but fun–remember "Match Game" with Gene Rayburn? It was absolute sex-laced trash, but it made a 14-year-old feel sooooo "hip" to laugh at the double entendres thrown out by Charles Nelson Reilley and Bret Somers. Then... read more

The Proof is in the Pudding

By: Christi McNeill cday

Feb 21 2008
For all the "numbers" junkies out there, this little snapshot shows how our Customers responding to our recent enhancements and announcements. The proof is in the pudding with these Southwest records: As some of you may recall, On Nov. 8, 2007 we launched several new products including our new fare structure, a new way to board our aircraft, and the extreme gate makeover. · This was also the... read more

Being Proactive - The Next Generation of Customer Service, Part Five

By: Fred Taylor ftaylor

Feb 20 2008
 (In the first installment, I outlined the need for Proactive Customer Service; in the second, we drilled down a bit deeper into how that is accomplished; in the third, we looked at the key elements to effective communication; and in the fourth posting of this series, I demonstrated how my Team "walks the talk.'  In this last posting about "Being Proactive," I'll share with you the fruits of our... read more

NBA Road Tour

By: Brian Lusk blusk

Feb 19 2008
Okay, I admit that I am a dweeb when it comes to sports venues.  My wife and I spent an hour on a recent trip to San Francisco walking around the site in Golden Gate Park where the former Kezar Stadium stood.  I will always regret that I never got to see Ebbets Field or the Boston Garden.  That's why I admire what Drew Cieszynski is doing.  Two years ago, he visited every major league stadium,... read more

Texas Weather

By: Hollee Ford hford

Feb 18 2008
I did not grow up in Texas, so I am constantly amazed by Texas weather. Recently it was 32° on a Friday and 64° on Saturday. In less than 24 hours, the temperature doubled. This drastic temperature change creates a few problems. Texans must always closely pay attention to the weather. No one wants to be wearing shorts on a day with 32° or a wool sweater on a day with 64°. I must admit I've been... read more