Archive

Archive for March 2011

Tools from the Heart

By: Kari Kennedy kkennedy

Mar 30 2011
I’m a girl who loves tools and knows how to use them.  I don’t pound a nail into the wall using a high-heel shoe.   I own a compound miter saw, jigsaw, two power drills, and a bevy of other miscellaneous tools that can be used around the house for a variety of projects. Of course they are all hung in their places on a pegboard in the garage.  And none are pink or girly, though... read more

Southwest Flies You to the Finish Line

By: Lauren Kraft lkraft

Mar 30 2011
"To Honor and Serve," "Brethren," "Anthony’s Cross" … no, these aren’t the latest blockbuster dramas, but rather some of the top contenders at this year’s Kentucky Derby! May 7 will bring a rush of aficionados and socialites to Churchill Downs and many of them will be flying in style on Southwest Airlines. To accommodate the increased demand from Baltimore/Washington to Louisville, we will be... read more

Southwest Cargo Takes Top Honors for Excellence in Air Cargo Service

By: Wally Devereaux, Director of Cargo Sales & Marketing wdeveraux

Mar 28 2011
Southwest Airlines was recognized for excellence in air cargo service this past week at the AirCargo 2011 Conference held in San Diego, CA, which is the largest annual industry conference held in the United States and is attended by freight forwarders and couriers from across the country.  We were honored to receive two very prestigious awards related to excellence in air cargo. ... read more

Rockin’ the Skies of Music City for 25 Years

By: Ashley Dillon arogers

Mar 25 2011
Southwest Airlines is proud to celebrate 25 years of service at Nashville International Airport and of course, to celebrate, we’re throwing an awesome party! Today, national radio and television personality, Storme Warren emceed an event at the Bridgestone Arena Plaza. There was FUN for the whole family at Nashville’s “birthday party” including free soft drinks, hotdogs, ice cream, and cupcakes... read more

Flashback Friday: A Look at Southwest’s First Hangar

By: Brian Lusk blusk

Mar 25 2011
Flashback Friday, A Look at Southwest’s First Hangar   With airport remodeling underway in Dallas and San Antonio, much of our original airport infrastructure from our origin in 1971 has now met the wrecking ball.  Our original gates/ticket counter/operations at Houston George Bush Intercontinental may still be intact, but I can’t verify that.  However, the original temporary... read more

A Case of the Hiccups

By: Krista Crow kcrow

Mar 24 2011
Working as a Customer Rep, sometimes funny things happen.  We all get tongue-tied at times, but this particular day I had a bad case of the hiccups while on the phone with a Customer - which resulted in a story that is both funny and a little scary. I returned to work after lunch and had a particularly terrible case of the hiccups.  I tried everything to get rid of them, but they... read more

Captain Joe Saves the Day

By: Joe Gautille jgautille

Mar 24 2011
There is always a lot happening in the jetway during Passenger Boarding and my recent HOU-SAT flight was no exception. I like to stand near the main cabin door to say hello to our Passengers, answer their questions, and welcome them aboard. During this particular flight, the quiet of the jetway was shattered by a high-pitched scream from a small boy who was not at all happy about getting on... read more

Southwest Airlines Assists San Antonio's P.E.A.C.E. Initiative

By: Patricia Castillo, Executive Director P.E.A.C.E. Initiative pcastillo

Mar 24 2011
Twenty years ago, we realized a need to educate our community about the extent, and often-deadly consequences, of domestic violence. In response to this need, and after a challenge by the Benedictine Sisters of Boerne, Texas, I founded the P.E.A.C.E. (Putting an End to Abuse through Community Efforts) Initiative. Our mission is to give members of the community the opportunity to become actively... read more

Express Bag Drop Lands in More Airports

By: Micah Hankammer mhankammer

Mar 23 2011
If you arrive at the airport with a boarding pass in hand and just need to check a bag, don’t forget to check to see if you are traveling through an airport with Express Bag Drop. Over the past few weeks, we’ve been excited to add St. Louis, San Jose, and Tampa to the growing list of Stations with this exciting product that lets you move past the ticket counter faster.  Customers in 14... read more

Customer Service: It's More Than Just Our Day Job!

By: Michelle Agnew magnew

Mar 23 2011
Remember the time when you could pull up to the gas pump and two or three employees would run out to service your car? Yeah, I don’t either! In this day and age, I believe consumers find themselves more taken aback when they receive great Customer Service, rather than receiving none at all. It’s happened to me. I’ve found myself saying, “wow, what just happened? That person was really nice to... read more