Blog

The New Orleans Firemen Never Forgot—A Whole New Meaning of Paying It Forward

Dec 05 2012
Working in Customer Relations is a unique experience. No two e-mails or telephone calls are the same. A few weeks ago, I received an e-mail from Captain Peter Lindblom of the New Orleans Fire Department (NOFD) who told me about the NOFD’s relationship with the New York Fire Department (FDNY), which started after September 11, 2001. New Orleans firefighters traveled to New York to help their... read more

THE BIG BOWL GAME—Extra Sections Available!

Dec 04 2012
Southwest Airlines is making the right call for college sports fans planning to travel to Miami for the Bowl Game on Jan. 7, 2013.  Today we introduced additional flights to accommodate Customers traveling to South Florida, including service not normally offered between Birmingham (BHM) and Ft. Lauderdale (FLL), specifically for the big game.   Additional flights added to... read more

Going Green With Your Gift Wrap!

Dec 04 2012
It’s that time of year again when lights are strewn throughout neighborhoods, holiday music is played in almost every store, and festive get-togethers are plentiful. It is likely that you will attend a few gift exchanges throughout the month and be in need of wrapping for your gifts. Although beautiful, paper gift wrap isn’t easily re-usable and usually ends up in the trash instead of being... read more

Retro Cooking!

Dec 03 2012
A waiting-to-be-cooked holiday dinner is a fresh palette, primed to become a beautiful masterpiece. Like any artist, you need the proper tools to achieve seasonal cooking success, and the proper ingredients, too. It’s not all about the food, though. You need to look good during each culinary conquest! And what better way to look than to model one of our iconic 1970’s Flight Attendant... read more

Spirit Star of the Month: December

Dec 01 2012
 Although Rick Pelc is fairly new to Southwest Airlines, he is no stranger to the airline industry. Rick is one of thefolks Southwest luckily discovered when the carrier acquired AirTran Airways, and he officially became a Southwest Employee in March 2012. He currently works as a Station Director of Ground Operations and oversees all Southwest and AirTran ground operations in Atlanta, as... read more

Southwest + Microsoft = The Best Holiday Combination!

Nov 30 2012
This holiday season at a Southwest terminal near you, experience the new Windows, personalized for you. And you have the opportunity to earn prizes on the spot. That’s right! Get to know the new Windows, and you could walk away with free inflight offers and roundtrip tickets from Southwest, free downloads of the newest apps, and even the latest and greatest PCs and hardware from Microsoft. ... read more

Military Heroes Month: Keeping Heroes Close to Our Hearts

Nov 30 2012
Today, I am reflecting back upon the 2012 Military Heroes Month and Southwest’s commitment to our Troops, Veterans, and their families.  We have been privileged to share a glimpse into these heroes’ lives featured in the stories throughout the month on service, how we honor the Military, the sacrifices these heroes make, and how we celebrate the brave who fight for our Freedoms.  ... read more

Flashback Fridays: Early Candid Views of Houston Hobby

Nov 30 2012
When Southwest began flying on June 18, 1971, we operated out of Houston Intercontinental (IAH). Southwest reopened Hobby to commercial service a few months later on November 14, and we used the occasion to complete the “Texas Triangle" by beginning service between Hobby and San Antonio.  (We operated from both Houston airports until May 14, 1972, when we we discontinued IAH service.) ... read more

Military Heroes Month: SWA Family United Overseas

Nov 29 2012
I just got home this month from another deployment to Southwest Asia in support of Operation Enduring Freedom. Every year and a half, National Guardsmen who operate the C-130—a military transport aircraft—deploy. My deployment this year was staffed with members of the Kentucky, Missouri, and Wyoming Air National Guard units. On this deployment we flew in Iraq, Afghanistan, Pakistan, Kuwait, Saudi... read more

A Team Player in Tampa

Nov 28 2012
Our television advertisements have always been known to incite laughter, provide quotable lines, and, of course, encourage America to fly on the LUV airline. But for Franky Van De Marimba, they inspired even more than chuckles and a ticket purchase. When Franky sat in front of the TV and watched Southwest ads flash across the screen, he started to realize how well he would fit with the smiling... read more