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Archive for the ‘Customers’ Topic

Southwest: The Magazine’s Freedom Story for May . . . Karla Perez-Larragoite

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As the national director of gaming for Cintas, Karla Perez-Larragoite oversees a team that designs and implements uniform programs for casinos. Although she frequently works in Las Vegas, she also trains and mentors team members across the country. Thanks to Southwest Airlines’ flight schedule, maintaining those relationships is easy. Even in the air, Karla can keep in... read more

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Gary Kelly on the 2014 Southwest Airlines One Report

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There are so many reasons that I am proud to work for Southwest Airlines.  As a 29-year Employee, Southwest has become like a second home and an extended Family to me.  And, I know many of our Employees feel the same way.  Of all the 29 years I’ve been at Southwest, I can’t remember a time when I’ve been more proud than right now, on the heels of one of our most... read more

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It’s show time! Rapid Rewards has a big new partner—ScoreBig.com

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Southwest is proud to announce our newest Rapid Rewards partner, ScoreBig™. As a Rapid Rewards Member, you can now earn points on ticket purchases for the hottest games and shows nationwide. ScoreBig allows Rapid Rewards Members to buy great tickets to their favorite sports, concerts, or Broadway shows, and earn points that can be used to book their next vacation. Members... read more

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eBooks Take Flight

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Thanks to Southwest’s partnership with Global Eagle Entertainment and Kobo, our basket of complimentary inflight products is expanding. Southwest Customers can now enjoy complimentary access to hundreds of digital publications from Kobo’s world-class digital reading platform via the inflight entertainment portal. The reading platform includes full books and extended... read more

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Every Seat Has a Story: Dear Ms. Southwest

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The Purpose of Southwest Airlines is to connect People to what’s important in their lives.  Our Employees take that Purpose to Heart, and are empowered to do the right thing.  Yesterday, Customer Laura Berg contacted us requesting assistance in reconnecting with our Flight Crew who, on a rainy day in 2008, led with their heart and created an irreplaceable impact in her... read more

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Houston Hobby: A Storied Past and an Exciting New Beginning

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As every Southwest Employee, our Customers, and Houstonians continues to get excited about the opening of the new International Concourse at William P. Hobby Airport (HOU) in Houston later this year, I thought it might be cool to look back at Hobby’s international history.  And yes, it has one—a storied and vibrant one, in fact! We all know that Hobby was Houston’s... read more

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Loyalty Knows No Bounds!

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Southwest Airlines Rapid Rewards took home Freddie Awards for Best Redemption Ability, Best Airline Customer Service and Best Loyalty Credit Card at InsideFlyer magazine’s 27th annual Freddie Awards ceremony in Atlanta on April 30. The Freddie Awards, which began as a small recognition program in 1988, has now evolved into the most prestigious member-generated awards... read more

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Southwest: The Magazine’s April Freedom Story … Jon Acuff

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Whether he’s in front of a room of college students or sitting on a Southwest Airlines plane, New York Times best-selling author Jon Acuff loves talking to people. His books—Quitter, Start, and his latest release, Do Over—all support his mission of helping people enjoy the work they do, and he often finds inspiration for his writing in the people around him. Jon travels... read more

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How do you surprise an unsung hero? DUDE. Be nice.

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The DUDE. Be nice Project is a platform for young people to say thanks to the unsung hero in their community in a fun, creative, and meaningful way. In this case, the students at Bishop Manogue HS in Reno, NV contacted us because they absolutely had someone on their campus they wanted to honor - Lynn Marner. They indicated that this was the perfect candidate to surprise... read more

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Celebrating St. Patty’s Day with a bold new look for Illinois One

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St. Patrick’s Day is a pretty big deal here in Chicago.  We dye the Chicago River green, men in plaid skirts squeeze bagpipes all across the city, and mountains of corned beef and cabbage are washed down with gallons of green beer. This St. Pat’s Day is very special to Southwest Airlines because we will be celebrating 30 years of service at MDW.  The day we started... read more

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