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Archive for the ‘Customers’ Topic

Celebrating St. Patty’s Day with a bold new look for Illinois One

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St. Patrick’s Day is a pretty big deal here in Chicago.  We dye the Chicago River green, men in plaid skirts squeeze bagpipes all across the city, and mountains of corned beef and cabbage are washed down with gallons of green beer. This St. Pat’s Day is very special to Southwest Airlines because we will be celebrating 30 years of service at MDW.  The day we started... read more

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Southwest Airlines Featured in My City’s Just Not That Into Me

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Southwest is part of a new series on the FYI Network called My City’s Just Not That Into Me, where couples go on the search to find a new city they love to start the next chapter of their life. In the series, LA-based real estate expert, Courtney Poulos, will help home seekers work through their real estate issues. Each episode of the series will feature a different... read more

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SWA Customer Story: How Southwest Airlines Changed My Life

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Special thanks to Jaime for sharing her Southwest Airlines LUV! Keep reading to learn how flying Southwest changed Jaime's life.  Southwest Airlines' recently launched a brand refresh, called "Heart." According to company executives, it represents the heart that their employees put into every flying experience. But for me, the heart of Southwest lies in my own personal... read more

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SWA Customer Stories: 25 Years of LUV Thanks to Southwest

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Thanks to Customers Matthew and Christie Gregory for sharing the story of how they met on a Southwest Airlines flight to Houston, Texas! Dear Southwest, My husband and I would like to thank you Southwest Airlines. More than twenty five years ago, the weekend of July 4th, 1989 to be exact, we met on a Southwest Airlines plane.  I do believe it was “LUV” at first... read more

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Frozen, Cinderella, The Jungle Book—Your Disney Favorites Now Available Onboard!

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Flying with your little LUV bugs just got a whole lot easier. We’re so excited to offer our littlest Customers the biggest and best name in entertainment! Available now, the young (and young-at-heart) will have access to a range of Disney movies. Titles available include classics like Cinderella, Sleeping Beauty, and The Jungle Book, and even the newest sensations... read more

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Southwest: The Magazine … Behind the Cover

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Below is a look behind the cover of our February issue of Southwest: The Magazine by JK Nickell.   What does it mean to transform a city? The question came to mind often while working on Southwest: The Magazine’s February cover story. Meaningful change is never instantaneous. Like watching kids grow up, it’s typically only when you look back that you realize how far... read more

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Southwest Boarding Passes Now Available in Passbook!

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We're happy to announce an exciting new mobile convenience for our travelers: Beginning today, Customers may now store their mobile boarding passes in a convenient and easy-to-use location on their mobile devices. Mobile boarding passes can be downloaded directly to Passbook which operates on Apple devices running iOS6 or later. Mobile boarding passes can be saved in the... read more

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SWA Customer Stories: Why I Love Southwest Airlines

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On January 11, 2015, I wrote the following on my blog.  Southwest asked if they could republish it, so I am happy to now share it with you. It’s very rare for me to develop brand loyalty. Even as a kid, I thought it was silly to obsess over which store my clothes came from or what logo was stamped on my headphones. While I recognize that there are more established... read more

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Southwest: The Magazine’s February Freedom Story … Mathew Jenkins

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As a Southwest Airlines A-List Rapid Rewards Member, Mathew Jenkins knows all about the LUV airline. In his business travels as director of sales for Veracity, a video-surveillance technology firm, he enjoys the airline’s amazing Customer Service, availability of flights, and Frequent Flyer program. “I travel with a lot of demo equipment, and not having to pay to check my... read more

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SWA Customer Story: LUV is in the Air

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We were so happy to learn that Southwest Airlines played a role in Customer Ethan Ganot’s recent engagement. The special day took the couple across the country to the cities that mean the most to them, ending in Philadelphia where he popped the question! Congratulations to the happy couple! I live in San Diego and my girlfriend lives in St. Louis. On the weekend of her 29th... read more

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