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Archive for the ‘Customers’ Topic

WiFi in the Sky

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Before Southwest’s loyalty program was named Rapid Rewards, it was called the Company Club, and we were fondly known as the Company Plane.  Even though we’ve moved away from that name, we know we’re still an "office in the sky" for a lot of business travelers.  Staying connected with emails and news is crucial for some of our road warriors, who fly with us a couple... read more

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Southwest Customer Spotlight: Taking Flight

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What if new experiences and simple human interaction caused you great stress?  This is my son Sean’s experience on a daily basis. He suffers from low vision, Asperger’s, anxiety disorder, and ADD.  When he approached me with his desire to fly from Maryland to Utah to visit a long-time friend for the first time, I was the one who panicked! There was only one airline... read more

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Southwest to Operate More Daily Flights Than Any Other Airline!

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If you thought after Southwest's HUGE international announcement last Thursday’s that we’d be tired of talking about new schedules, you’d be wrong!  Today we release the Summer 2015 Schedule, making Southwest flights available for sale from June 6 through August 7, 2015. The increase in summer traffic lets a scheduler do what a scheduler LUVs best—add stuff! And... read more

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December #SouthwestHeart Scavenger Hunt

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Not every flight has a musician or an inflight food challenge, but every flight has #SouthwestHeart! We created a scavenger hunt to help pass the time. Get out your smartphones and snap some of the following items. You can share them individually, or as a pic stitch—just make sure to tag @SouthwestAir and include the hashtag #SouthwestHeart when you’re sharing them (so... read more

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Holiday Travel Tips, Southwest Style!

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Click on photo to play video clip from Good Morning Texas   Holiday season is upon us, which can only mean one thing: it’s about to get a lot busier across our already bustling system. While holiday travel may be daunting, don’t fret! We’re here with some helpful travel tips and hints that will get you, your family, and those pretty wrapped presents to your... read more

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My Time With the Oldest Living World War II Veteran

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As a Customer Service Supervisor for Southwest Airlines at DCA, it’s my pleasure to spend time with many veterans flying in and out of the area.  I was particularly honored to bond with Sergeant Richard Overton, who is the oldest living World War II veteran at 108 years old. Sergeant Overton came to Washington via an Honor Flight chapter last year, and I wanted to thank... read more

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The Southwest Rink at Denver’s Skyline Park Is Here for the Holidays!

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At Southwest Airlines, we’re all about connecting People to what’s important in their lives—and sometimes, that’s connecting them to some good ol’ fashioned winter fun!  Earlier today, the Southwest Rink at Denver’s Skyline Park officially opened for business, inviting the Mile High Community to lace up their skates and take to the ice. Denver Mayor Michael B.... read more

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Flashback Fridays: Connecting the Coasts

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Based on our original establishment as a shorthaul, high frequency, intrastate airline, most of our flights in our first 25 years of service were usually no more than an hour or two long, which fit perfectly within the capabilities of our 737-200s and -300s.  As the launch Customer for Boeing’s -700 series aircraft, an opportunity presented itself to take our average trip... read more

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The Magic of Live In The Vineyard

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As an entrepreneur, it’s hard for me to get time away.  But for Live in the Vineyard (an event held in Napa Valley that pairs food, music, and wine), I will not only clear my schedule but also volunteer my own time and money for travel. Why?  The food is great. The wine is incredible. The people are awesome. But what’s the most special for me is the music.  There is... read more

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Travel Tips: Checkin and Boarding on Southwest Airlines

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At Southwest Airlines, we know we stand out in the travel industry for a lot of reasons.  We like to boast the friendliest Employees in the business and competitive fares, but we know our boarding procedure is unique too.  It’s not unusual for first-time Passengers to ask what their seat number is.  Weathered Southwest road warriors smile knowingly and help explain how... read more

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