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Archive for the ‘Customers’ Topic

Know the Plan Before Severe Weather Strikes

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Monitoring the weather is an inherent part of the aviation industry, and at Southwest we do our best to be prepared for any situation.  Similar to a Company’s proactive efforts, it’s important to have a personal plan that you and your family members are familiar with before severe weather arises.  Emergency plans help prevent needless confusion and injuries.  Here are a... read more

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Your Insiders’ View from Southwest Airlines into Live in the Vineyard—Continued.

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We’re reporting straight from Live In The Vineyard this weekend for Southwest Airlines.  View our first post here.  Day 2: When the wine is so good, it's sometimes hard to remember to pace yourself … until the next morning, when your head and body scream at you, and then you remember! What an amazing first night for Live in the Vineyard yesterday.  Everything you want... read more

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Southwest and Uber: Bringing LUV from the Skies to the Streets of Dallas

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We know it’s a BIG week here in the Big D, so we thought we’d make getting to and around Dallas as easy and enjoyable as possible.  This week only, Uber and Southwest Airlines are teaming up to bring the same LUV you’ve experienced in the sky to the streets! Not familiar with Uber?  Uber is an on-demand service, allowing users to connect with a driver via the tap of... read more

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What’s Love got to do with it? Everything!

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Southwest Airlines and Dallas have a long and spirited Love story.  Through good times and some tough times over the last 43 years, Southwest has shown a strong commitment to our hometown, Dallas.  With the departure of the Wright Amendment just around the corner, we have some exciting times ahead! Southwest wants to show Dallas even more LUV by adding 12 new, nonstop... read more

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Inside Spirit’s April 2014 Issue

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The coolest thing about working with the inflight magazine for Southwest, believe it or not, isn’t the travel. Well, okay, it’s the travel.  But the second coolest thing, for me, is getting to meet smart, curious people and to collaborate on meaningful stories.  One of those people is Warren Burger. A mutual friend introduced us a while back, because Warren was working... read more

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Folded Hearts for the Love of Travel

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I grew up as a Nisei (second-generation Japanese) in Southern California. As a child, my mother taught me the basic origami folds and patterns: The crane, the blow-up ball, the hat and the fish. I still have my first origami book, written in Japanese, that expands on those basic folds, forming pelicans, samurai and lilies. As an adult, I learned more about the art of origami... read more

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More LUV for Washington’s Reagan/National Airport!

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I have GREAT news to share about expansion of our service at Washington!  As a result of Southwest’s recent slot purchase, we’ll add new service to and from Reagan/National (DCA) airport in three separate waves later this year.   Effective August 10 (available on March 21) Chicago/Midway          6 new flights                (New market)... read more

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Chasing the New American Dream

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The creative process can be a funny thing. When I began working on our March feature—all the way back in November—our initial idea was to talk to interesting folks about the hurdles they’d overcome on the path to success. That idea went through several incarnations, eventually morphing into “The New American Dream,” a story about how more and more Americans have... read more

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S.O.S: Save our (nonstop) Service

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KC to DC: More Competition, Lower Fares, Larger Planes and a Lot of LUV Southwest Airlines wants to show you the way to DCA!  But, we need your help saving our MCI-DCA nonstop! On March 25, Southwest Airlines will file an application with the U.S. Department of Transportation (DOT) to continue operating the only daily, low-fare, large-jet nonstop service between Kansas City... read more

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Flashback Fridays: Games of LUV

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From time to time, factors often beyond any of our control may cause our Customers to spend a little more time at the airport or on one of our planes than expected.  Over the years, our Employees have created various songs, games, and trivia contests to keep our Customers engaged and help spread the Southwest Culture. After many years of these activities being passed... read more

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