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Archive for the ‘Customers’ Topic

Get Ready, Jet Set, Go! International Fare Sale is Going on Now!

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The international fare sale is coming, the international fare sale is coming! Wanna get away? Now’s as good as Anytime! Southwest Airlines is offering an international fare sale with fares starting as low as $97 one-way to some of our international hotspots. But wait, it gets better! The sale won’t be for one or two days, but for THREE DAYS! Head to Southwest.com now... read more

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Every Seat Has A Story: Abracadabra! Magical Hospitality

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On a recent late night flight from Baltimore to Portland, Maine, 142 Customers experienced some Southwest Hospitality delivered in an unusual fashion.  The flight was already late leaving BWI due to a weather-related delay on the aircraft’s previous segment, and then, just before pushing from the gate, a minor maintenance issue cropped up, lengthening the delay even further... read more

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July Rapid Rewards Freedom Story: Ad Hoc Communications Resources CEO Shelli Ryan

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After starting her own IT consulting firm in the 1990s, Shelli Ryan was looking for an affordable way to meet with clients in Silicon Valley and still get back home in time to have dinner with her husband and Kitty, their cat. Almost 20 years later, Shelli still views Southwest Airlines as a partner and claims that the airline helped build her business, Ad Hoc Communication... read more

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Every Seat Has A Story: Oh My, A Birthday Party in the Sky!

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We love to hear how our Employees make a difference in the lives of our Customers. Today, Southwest Customer Deborah Herst conveys the enthusiasm with which Flight Attendants Lisa Castignetti, Jamillah Shareef, and Avery Swanson hosted a birthday party in the sky for her dad!   Southwest Airlines brought my dad to a new “high” – both literally and... read more

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Happy National Fried Chicken Day!

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What could be more iconic than fried chicken on a summer day? Today is National Fried Chicken Day, and to celebrate, Southwest Airlines partnered with Popeyes Louisiana Kitchen to surprise and delight some unsuspecting—and hungry—Customers in Atlanta with a picnic in the gate area. Popeyes Brand Ambassadors handed out snack boxes filled with fried chicken strips and a... read more

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HELLO 2016! January/February Schedule Now Open!

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Good afternoon, everyone!  Today Southwest extended its schedule through January and February, and out to March 8, 2016—there are several changes to note. First, this schedule reflects a bit of a reduction overall to about 3,600 weekday flights, but that happens every year as we move from the end-of-year frenzy into the somewhat quieter months of January and February.... read more

Angi and Tim’s Exceptional Experience

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My fiance (now husband), Tim, and I were heading down to Pensacola, Fla., to get married.  I did not inform Southwest of our wedding plans, but thanks to an Employee at the Nashville airport to whom I asked a wedding dress-related question, our Flight Crew found out why we were traveling and made us feel exceptional throughout the flight.  It was the best trip ever! After... read more

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Southwest Airlines Throws Surprise Wedding Shower in Baltimore

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With June being the most popular month for weddings, we figured there’s no better time to feature this couples’ story of love, and how our Employees worked together to make their engagement even more memorable.  Andy McIlvaine was an excited groom-to-be, flying out of Baltimore to Portland, Maine,  to propose to his girlfriend, Kelley Mulfinger, when he experienced... read more

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Every Seat Has A Story: Love and Marriage

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Our long distance relationship started in 2009 following college graduation when Cheryl moved to California and Ben continued on to Alabama.  At first, a long distance relationship was not something either of us wanted to embark on.  We had heard the horror stories about how expensive flying so frequently can get and how relationships often crumble. Knowing the risks, we... read more

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Lost and Found

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It was time to come home… back to reality. I could see the snow covered cars in the parking lot as my Southwest flight landed in Indianapolis, and knew I would soon be standing in the cold, brushing off a pile of snow from my car in a lightweight hoodie. I had managed to escape for a week long cruise in the Caribbean during one of the worst weeks this past winter. Every... read more

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