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Archive for the ‘Southwest Culture’ Topic

Wide Urban Spaces: Southwest Airlines brings Placemaking to Baltimore

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This guest post from Mike Evitts originally appeared in the July 2015 edition of Southwest: The Magazine.  If you’ve ever been to the Inner Harbor in Downtown Baltimore, you’ve likely walked down Pratt Street. With shops, stores, restaurants, and apartments along the water’s edge, this thoroughfare functions as Baltimore’s Main Street. But it was designed before... read more

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Big Heart in the Big Apple: Southwest Porch at Bryant Park Now Open!

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Southwest Airlines Employees show love to our Customers throughout their entire travel experience—whether they’re booking a flight at home, in transit at an airport, or flying on one of our planes. But our Hospitality doesn’t stop there. We're dedicated to the cities we serve and strive to be an integral part of those communities. One of the ways we have done so is by... read more

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Every Seat Has A Story: Abracadabra! Magical Hospitality

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On a recent late night flight from Baltimore to Portland, Maine, 142 Customers experienced some Southwest Hospitality delivered in an unusual fashion.  The flight was already late leaving BWI due to a weather-related delay on the aircraft’s previous segment, and then, just before pushing from the gate, a minor maintenance issue cropped up, lengthening the delay even further... read more

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BWI Shows Students ‘Without a Heart, it’s just a machine.’

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It's certainly true at Southwest Airlines that “Without a Heart, it’s just a machine.”  Twenty-four BWI Employees put their Heart into showing how they are more than just a 365-day operation. The Southwest BWI Employees served up a heaping amount of Hospitality by hosting 13 aviation-curious students from the First Baptist Church of Glenarden (FBCG) Aviation Career... read more

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Employee Stories: First Day Twitters

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Part of Southwest Airlines’ Mission to our Employees is to provide a stable work environment with opportunity for learning and personal growth.  The path to growth takes some Employees to different Departments and/or cities within the Southwest system, at times even different locations in reference to our aircraft—above or below the wing, as those in the airline industry... read more

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Going Green: Update on Reusable Car Seat/Stroller Bags

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In 2013, Southwest’s Green Team, a group made up of Employees from across the Company, began the journey towards eliminating the environmentally wasteful plastic car seat/stroller bags. With the help of Employee and Customer feedback, the Green Team successfully created and tested an environmentally and wallet-friendly reusable car seat bag to sell at the ticket counter. ... read more

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July Rapid Rewards Freedom Story: Ad Hoc Communications Resources CEO Shelli Ryan

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After starting her own IT consulting firm in the 1990s, Shelli Ryan was looking for an affordable way to meet with clients in Silicon Valley and still get back home in time to have dinner with her husband and Kitty, their cat. Almost 20 years later, Shelli still views Southwest Airlines as a partner and claims that the airline helped build her business, Ad Hoc Communication... read more

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Employee Stories: At Southwest, Friends are Family

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At Southwest, we pride ourselves on our Family Culture. It’s not uncommon to hear stories of our Employees going out of their way to support each other—that’s something we love to do. Recently, HOU Customer Service Agent Evelyn Jimenes and her family experienced firsthand just how special her Southwest Cohearts are.   Evelyn’s daughter, ChrisAnn Solorzano,... read more

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Every Seat Has A Story: Oh My, A Birthday Party in the Sky!

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We love to hear how our Employees make a difference in the lives of our Customers. Today, Southwest Customer Deborah Herst conveys the enthusiasm with which Flight Attendants Lisa Castignetti, Jamillah Shareef, and Avery Swanson hosted a birthday party in the sky for her dad!   Southwest Airlines brought my dad to a new “high” – both literally and... read more

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Our July Star: Houston Provisioning Agent Eric Huerta

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Ask Eric Huerta what he likes about his job and he’ll passionately exclaim, “everything!” Eric joined the Southwest Family at age 20 and celebrates his 20th anniversary this year. For 19 years, he worked as a Customer Support & Services Agent, serving our Customers on the phones. Eric now stocks aircraft galleys with drinks, snacks, and other supplies to help our... read more

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