Tags
Posts tagged with "Customer Relations"
Winning Spirit: Helping Tacey
By: Whitney Bartels
Jan 12
2012
Shaving for Success: The Saga of Ruppel's 'Stache
By: Whitney Bartels
Jan 26
2011
Customer Relations and Rapid Rewards Vice President, Jim Ruppel, said goodbye to his beloved mustache of 38 years recently at our CR/RR Department luncheon. The mustache, which is nearly as old as Southwest Airlines itself, has been around since Jim’s first semester of college- even his wife had never seen that precious skin underneath his nose.
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A New Employee and Former Intern Reflects On Her Path
By: Whitney Bartels
Jan 04
2011
When Lindsay Lang in the People Department told us that our summer internship would serve as a three month-long interview, all I could think of was the many ways I could mess up. Having graduated college only a mere week before the internship start date, I didn’t have any other post-graduate plans after the internship. I knew that there were very few job offers that could lure me from
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My Conversation with Kevin Smith
By: Linda Rutherford
Feb 15
2010
I had the chance this afternoon to speak directly with director Kevin Smith. I let him know that in my 18 years here at Southwest, I have never dealt with a situation like what has been unfolding in the last 48 hours. I let Kevin know we have refunded his airfare.
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Not So Silent Bob
By: Christi McNeill
Feb 14
2010
Many of you reached out to us via Twitter last night and today regarding a situation a Customer Twittered about that occurred on a Southwest flight. It is not our customary method of Customer Relations to be so public in how we work through these situations, but
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