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Posts tagged with "Customer Service"

A Walk on the Customer Service Side

By: Annie Hoelzel ahoelzel

Jan 04 2012
southwest_plane.jpg
Featured Picture:  southwest_plane.jpg As an Inflight Crew Scheduler I make sure every aircraft is staffed with three Flight Attendants.  I do ... read more

2010 One Report: Customer Service

By: Teresa Laraba tlaraba

Sep 08 2011
This is the seventh in a series of posts about our integrated annual report, the 2010 Southwest Airlines One Report™, where we have illustrated our commitment to a triple bottom line and how our passion and focus on Performance, People, and Planet continues to propel us forward. 222 ... read more

Lead With LUV: A Book Built on Success

By: Ginger Hardage ghardage

Jul 20 2011
For almost four decades, President Emeritus Colleen Barrett has symbolized the heart of Southwest Airlines--and she epitomizes the concept of Servant Leader. ... read more

Customer Service Hall of Famers

By: Teresa Laraba tlaraba

Jun 06 2011
"A friendly and knowledgeable staff." If this doesn’t sound like our Southwest Warriors, I don’t know what does.  Whether our Employees are helping our Customers find the lowest Southwest fares or lending a shoulder to cry on for a Customer traveling under difficult circumst 259 ... read more

Your Flight (Behind the Scenes)

By: Joey Reynolds jreynolds

Apr 25 2011
When you step onto a Southwest Airlines 737, we want to do all we can to make you feel comfortable.  That’s why, with more than 3,400 flights per day and 72 destinations, we here at Southwest work diligently to ensure you have a Safe, carefree, and enjoyable experience on our jets. ... read more