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Posts tagged with "Kevin Smith"

My Conversation with Kevin Smith

By: Linda Rutherford LindaR

Feb 15 2010
I had the chance this afternoon to speak directly with director Kevin Smith. I let him know that in my 18 years here at Southwest, I have never dealt with a situation like what has been unfolding in the last 48 hours. I let Kevin know we have refunded his airfare. 2208 ... read more

Not So Silent Bob

By: Christi McNeill cday

Feb 14 2010
Many of you reached out to us via Twitter last night and today regarding a situation a Customer Twittered about that occurred on a Southwest flight.  It is not our customary method of Customer Relations to be so public in how we work through these situations, but 4635 ... read more