Long ago and in an airline galaxy far, far away, I was a young man starting out in my airline career.  The year was 1977, and I had been with Delta Air Lines just about a year (I was a young and skinny, naïve 24-year-old at the time) when I transferred to Oakland (OAK) and helped open our station.  When I realized that today is Southwest’s 20th Anniversary of serving OAK, I began to get

We have a new test underway, all in the name of improving the Customer experience.  If you've traveled through the Oakland International Airport recently, you may have noticed a new feature available to help expedite the baggage checkin process.  This new feature is called the Express Bag Drop, and here's how it works.