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Posts tagged with "Relationships"

We’re All In This Together

By: Katie Coldwell Katie Coldwell

Aug 06 2009
At Southwest Airlines, we like to say, “we are in the Customer Service Business, we just happen to fly airplanes.” We make promises to our Customers that our Employees keep, each and every day. 473 ... read more

Southwest Airlines: Taking Care of Our Customers

By: Caleb Fox cfox

Apr 08 2009
Our founder, Herb Kelleher, is famous for saying...well...he's famous for saying a lot of things.  But among them that "the Business of Business is People." He recognized that - more than advertising, more than low fares - it would be our Employees that would be the key to our success, because they would be key to building positive relationships with our Customers ... read more