Many of you reached out to us via Twitter last night and today regarding a situation a Customer Twittered about that occurred on a Southwest flight.  It is not our customary method of Customer Relations to be so public in how we work through these situations, but

This episode is a talk with Red Belly Radio friend, Christi Day. What's that you say, who is Christi?

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Interview with Christi Day who oversees our Twitter account. Can you believe 1,000,000 people follow the @SouthwestAir tweets? Hmm, how long 'til a billion?

Wow…I’ve been watching our Twitter followers grow each day, anxiously anticipating the day we would hit one million followers.  That day is here!

Yesterday, PR NEWS held its annual PR News’ PR People Awards at the National Press Club in Washington D.C.  The awards showcase the top talent, innovators, and PR professionals who work day in and day out to take communication to the next level.