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Archive for the ‘Working at Southwest’ Topic

Our August Star: Oakland CSA Gail Smith

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If you see Gail Smith at the Oakland International Airport, she’ll undoubtedly greet you with a cheerful smile and helpful attitude. Gail has been a Customer Service Agent at Southwest Airlines for eight years. Even though her interactions with Customers at the ticket counter, baggage desk, and gate podium last only a few minutes, it’s her goal to make each encounter a... read more

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Our Internship Program is Evolving: Introducing Campus Reach

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From "Smart Camp" to the far-reaching influence of Campus Reach, Southwest is hard at work building a pipeline of qualified candidates who are invested in Southwest.    Introducing Campus Reach We’re transitioning from NoLimits to Campus Reach to expand awareness of Southwest as an employment brand. For example, our wildly successful undergraduate internship... read more

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Employee Stories: First Day Twitters

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Part of Southwest Airlines’ Mission to our Employees is to provide a stable work environment with opportunity for learning and personal growth.  The path to growth takes some Employees to different Departments and/or cities within the Southwest system, at times even different locations in reference to our aircraft—above or below the wing, as those in the airline industry... read more

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Employee Stories: At Southwest, Friends are Family

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At Southwest, we pride ourselves on our Family Culture. It’s not uncommon to hear stories of our Employees going out of their way to support each other—that’s something we love to do. Recently, HOU Customer Service Agent Evelyn Jimenes and her family experienced firsthand just how special her Southwest Cohearts are.   Evelyn’s daughter, ChrisAnn Solorzano,... read more

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Our July Star: Houston Provisioning Agent Eric Huerta

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Ask Eric Huerta what he likes about his job and he’ll passionately exclaim, “everything!” Eric joined the Southwest Family at age 20 and celebrates his 20th anniversary this year. For 19 years, he worked as a Customer Support & Services Agent, serving our Customers on the phones. Eric now stocks aircraft galleys with drinks, snacks, and other supplies to help our... read more

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Puerto Vallarta: Full Circle

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LUV, Heart, and a Warrior Spirit are all at the center of both Southwest Airlines and Puerto Vallarta, Jalisco, Mexico. Not many people get the opportunity to be a part of the Team that brings these two cultures together, but I also have the added privilege of being reunited with family in the process. My name is Jesus Hernandez, Social Care Representative at Southwest and... read more

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Flashback Fridays: Remembering Bill Franklin

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Late last week, Bill Franklin, our first Vice President of Ground Operations, passed away at the age of 88.  While Bill has been retired for many years, his contributions to our Company were a key factor in the success we enjoy today.  As a member of the “Over the Hill Gang,” Franklin came into our young Company to help turn it into a profitable venture in less than... read more

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Flashback Fridays: The OC

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This month marks the 20th anniversary of our Oklahoma City Customer Support & Services (CS&S) Center, which took its first Customer call this week in June 1995.  Built on 12 acres of the Will Rogers World Airport about a mile north of the main terminal, the OC is home to more than 400 Employees, including 93 who will be celebrating their 20th anniversary with the... read more

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From a Golden Crew to the Golden Gate

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Flying Southwest is always a pleasure. Almost one year ago, I flew Southwest for the first time.  Since then, I’ve been hooked. Luckily I get a large dose of Southwest all summer through my internship with the Social Business Team! One perk—besides working with some of the friendliest folks I know—is being able to travel for free, space-available.  Non-revenue travel... read more

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