Everything

Winter Wonderland

By: Ray Stark rstark

Feb 01 2008
I flew from Chicago Midway (MDW) to Las Vegas (LAS) recently, and the view was fantastic most of the way. There were some areas of "chop" around the Front Range of the Rockies, and these clouds show the areas of turbulence at the bottom of the fast-moving jet stream. We felt some of that turbulence up near the top at 40,000 feet. The jet stream core in winter is moving very fast. On my flight at... read more

Look! Up in the Sky, It's a Penguin

By: Brian Lusk blusk

Feb 01 2008
Jeremy Parzen's blog recently had a post about how Southwest Airlines gives some penguins wings.  Besides reading his post, be sure and catch the "penguin walk." read more

Getting Out the Vote

By: Casey Welch cwelch

Jan 31 2008
No one argues that Southwest's Employees are its greatest asset. Southwest Airlines Employees are historically known for being active advocates of their Company. After years of hard work and long hours, the effectiveness of their advocacy was proved in 2006 when the antiquated Wright Amendment was repealed!  With a new year, new challenges face the airline industry and specifically Southwest... read more

New Baggage Policy

By: Ming Chan mchan

Jan 31 2008
This week, Southwest Airlines implemented a new baggage policy. I just wanted to make sure all the Passengers of Southwest Airlines knew about this one. The free baggage allowance for each ticketed Customer will change from three to two bags. The first and second bag you check (up to 50lbs) are FREE. The third bag (also up to 50 lbs) will be $25.00. Oversized and overweight bags may be subject to... read more

Being Proactive - The Next Generation of Customer Service, Part Two

By: Fred Taylor ftaylor

Jan 30 2008
 (In the first installment, I outlined the need for Proactive Customer Service.  Now, we will drill down a bit deeper to review the basics of how our Team works.) Proactive Customer Service Basics  On a daily basis, the Proactive Team must: Stay Informed There's no excuse for not being prepared.  Understand how our business process works.  I'm not talking about breaking it down to the chemical... read more

Kids say the darndest things!

By: Carole Adams cadams

Jan 29 2008
 Art Linkletter made this title well known a long time ago.  Kids continue to delight us with their innocence and candor.  You are familiar with a tug pushing the aircraft away from the jetbridge before the airplane begins taxiing under it's own power to the active runway.   I was prepared to begin the Emergency PA when a child exclaimed, "Are we going to fly BACKWARD!" While descending a small... read more

Marco's Nimitz Diaries

By: Marco Melloni bmelloni

Jan 28 2008
Our longtime readers know that we followed Southwest Customer Francisco Delgado on his deployment last year to the Persian Gulf.  To show our support for the men and women of the USS Nimitz, we want to continue the diaries with one of Francisco's former shipmates, Marco Melloni.  Marco is part of the Southwest Airlines Family because his father, Bruno,  works in our Technology Department here in... read more

Lego My Airplane

By: Gordon Guillory gguillory

Jan 25 2008
While I was surfing the net I came across something from my past, a toy... a very sophisticated toy called the Lego Mindstorms NXT. This toy was not something I had as a kid, what I meant by "in my past" is that, back in August 2006, I was visiting my dear friend. Our very own "Blog Queen" Paula Berg in our Public Relations Department asked if I thought our Mechanics would like to take on the... read more

Every One Matters

By: Shelley Logan slogan

Jan 24 2008
It's time again for Southwest Airlines annual Employee Message to the Field events, and this year's Message is sure to be another informative and exciting event! The Message tour will kick off this year in Chicago, and our CEO, Gary Kelly, and President, Colleen Barrett, will visit a total of five Southwest cities before the grand finale in Dallas. Southwest Airlines Message to the Field is kind... read more

Onboard Broadband Internet

By: Brian Lusk blusk

Jan 23 2008
We are going to start testing inflight Internet access.  Check it out. read more